THIS IS CITIGROUP CORPORATE CITIZENSHIP. THIS IS CITIGROUP THE LEADER IN THE GLOBAL FINANCIAL SERVICES INDUSTRY, CITIGROUP IS COMPOSED OF A FAMILY OF COMPANIES THAT INCLUDES CITIBANK, CITIFINANCIAL, PRIMERICA, SMITH BARNEY, BANAMEX AND TRAVELERS. AT THE HEART OF THESE COMPANIES ARE 268,000 EMPLOYEES WHO ARE BASED IN VIRTUALLY EVERY CORNER OF THE WORLD PROVIDING FINANCIAL PRODUCTS AND SERVICES TO CONSUMERS, CORPORATIONS, INSTITUTIONS AND GOVERNMENTS IN MORE THAN 100 COUNTRIES WORLDWIDE. TOGETHER, OUR EMPLOYEES ARE COMMITTED TO A STANDARD OF EXCELLENCE IN SERVING OUR CLIENTS IN CONSUMER BANKING AND CREDIT, CORPORATE AND INVESTMENT BANKING, INSURANCE, SECURITIES BROKERAGE AND ASSET MANAGEMENT. CHAIRMAN’S LETTER citizenship—use our wide array of commitment to the communities resources to help enrich people’s of the world. We need each other lives and help preserve the envi- now more than ever. ronment in the communities where Citigroup has been part of the fab- we do business around the world. ric of thousands of cities, villages The report features our many and neighborhoods in more than partnerships with local and inter- 100 countries, dating back to 1812 national non-profit organizations in the U.S. and more than a cen- and governmental agencies, part- tury on other continents. This kind nerships which have enabled us to of longevity gives us a very special learn where we can do the most responsibility to play a significant good and then, once engaged, role in the life of the community. Citigroup aspires to make each stand by our commitment by truly It is a responsibility we take very community a better place simply making a difference. seriously. because we are there. As the largest Never before has making a differ- So I invite you to read our Global financial services provider in the ence been so important. As we Corporate Citizenship Report. We world, we are in a unique position all know, September 11 was a are proud of our many accomplish- to fulfill this mission day in and tragedy that deeply affected us ments and look forward to doing day out. That’s why I am proud to all. Thousands died and people’s even more in the years to come. share with you our 2001 Global lives were changed forever. Yet, Corporate Citizenship Report. as tragic as that day was, it also In the report, you will find illustrated how important it is how our employees—guided by for global companies like ours Citigroup’s high standard of ethics to strengthen their roles as corpo- Sandy Weill and commitment to corporate rate citizens and renew their Chairman and Chief Executive Officer Citigroup Inc. 1 LETTER FROM ROBERT E. RUBIN Trade liberalization, more open even for many who are doing well. capital markets and market-based These issues must be addressed economics have on balance con- in order to help equip people tributed greatly to global economic around the world to reap the well-being and have reduced the benefits of a modern, rapidly number of people living in poverty changing economy. in many countries around the Recent discussions among the gov- world. But there are still countries ernmental, business and NGO that have benefited very little, if at communities have indicated a new all, from globalization. Great willingness to work together to inequalities within many countries explore how to spread the benefits and a persistently high level of of economic prosperity to countries global poverty must be addressed. and groups that have not yet par- Governments, businesses and ticipated. This is a positive devel- NGOs must work together to make opment and one that we must all progress in overcoming poverty encourage. and in vastly broadening participa- tion in global growth. Lack of education and health services, environmental problems, insecurity and instability plague many areas Robert E. Rubin of a world that is increasingly Director; and Member, interconnected. Trade, technology Office of the Chairman, and rapid change have caused Citigroup Inc. dislocations for some and anxiety 2 TABLE OF CONTENTS This Is Citigroup Corporate Citizenship......................................PAGE 4 Citigroup as a Participant in Local and Global Markets ..............PAGE 6 Community ................................................................................PAGE 8 Environment ..............................................................................PAGE 22 Workplace ..................................................................................PAGE 36 Investment Opportunities Making a Difference ..........................PAGE 41 A Day We Will Always Remember—September 11, 2001 ..........PAGE 42 Corporate Citizenship Awards and Recognition ..........................PAGE 44 3 THIS IS CITIGROUP CORPORATE CITIZENSHIP CITIGROUP GLOBAL COMMUNITY CITIGROUP AND THE ENVIRONMENT We at Citigroup take a leadership Citigroup has continued to role in every community around make progress in addressing the world in which we operate and important issues surrounding the strive to make each community a environment. In 2001, in addition better place because we are there. to expanding our partnerships with We take pride in being a global environmental organizations, such company with a local focus. We as Conservation International and believe that extending our World Resources Institute, we also Pamela P. Flaherty is Senior resources and expertise to benefit added new partnerships with Vice President at Citigroup and others is the right thing to do World Wildlife Fund and others. is responsible for corporate citi- and we realize that economically Specifically, we focused on raising zenship and community involve- healthy communities are necessary awareness among our employees ment, addressing globalization for business success. Our efforts on the opportunities and issues that the company faces, center around operating our busi- challenges associated with environ- and environmental affairs. nesses in a socially responsible mental issues. We have begun to manner, offering customized conduct training sessions for our financial products and services, bankers both domestically and in providing business expertise and the emerging markets on environ- financial support, and encouraging mental risk management. We also employee volunteerism. In all are committed to listening and locations, we adhere to high stan- learning through dialogue with dards of ethics, fair lending and our stakeholders to assist along fair access to financial services, the way. customer privacy, diversity in hiring, and cultural and environ- mental sensitivity. CITIGROUP 2001 CORPORATE CITIZENSHIP CITIGROUP 2001 CORPORATE 4 THE INTEGRATION OF IDEAS, GOODS AND SERVICES, LABOR AND CAPITAL IS ACCELERATING WORKPLACE AT CITIGROUP and capital—is accelerating. We the individual businesses within Citigroup continues to be recog- believe our global presence allows Citigroup so they are embedded nized for its achievements in foster- us to combine the best of the in our operating culture. Some ing a workforce and workplace expertise and resources of a global of these efforts are brought where inclusion is embedded in company with a local presence, together across the company by the culture. Our diverse group local-based employees and a local Global Community Relations, a of employees contributes to our sensitivity in more than 100 coun- corporate unit of Citigroup. The business success by helping us tries where we have operations. Corporate Human Resources unit better understand the needs of This enables us to increase our manages our diversity and work- our customers around the world. business in local communities place programs, and the Citigroup We also understand the importance around the world while contribut- Foundation manages Citigroup’s of helping employees with ing to high business standards, philanthropic giving on a global work/life balance issues and offer training and employment of local basis. More detailed information special assistance programs. residents, and the financing of local on our diversity and philanthropic and global businesses. initiatives are published in separate GLOBALIZATION AND CITIGROUP reports that are posted on: We operate in an age where CORPORATE CITIZENSHIP AT CITIGROUP www.citigroup.com. globalization—the integration of Almost all of the programs ideas, goods and services, labor described in this report are run by CITIGROUP 2001 CORPORATE CITIZENSHIP CITIGROUP 2001 CORPORATE All monetary figures in this report are in U.S. dollars. 5 CITIGROUP AS A PARTICIPANT IN LOCAL & GLOBAL MARKETS CITIGROUP’S PRIMARY ROLE IS TO CREATE QUALITY PRODUCTS AND SERVICES FOR OUR CLIENTS, organization that is interested in our company as a stakeholder. EMPLOYMENT AND CAREER OPPORTUNITIES FOR OUR EMPLOYEES AND VALUE FOR OUR SHARE- These stakeholders may be internal HOLDERS. WE HELP CREATE ECONOMIC GROWTH IN EACH OF THE MANY LOCAL MARKETS WHERE or external and include our employees, clients, shareholders, WE OPERATE AROUND THE WORLD. WE PROVIDE FINANCING FOR GROWING LOCAL BUSINESSES community groups, non-govern- AND FAMILIES AND BRING INNOVATION AND NEW PRODUCTS TO LOCAL CAPITAL MARKETS. mental organizations (NGOs) Our business units are, for the to another location where their and others. most part, staffed and run by local skills are needed. This fosters We maintain frequent and employees who know their local the creation of new ideas, builds continuous dialogue with a variety market. We provide good wages the skills of our staff and spreads of stakeholder groups. Over the and benefits along with training for