GUIDE TO TELECOMMUNICATION SERVICES Proudly serving the Mad River and central Champlain Valley regions of Vermont with • HIGH-SPEED INTERNET • LOCAL SERVICE • LONG DISTANCE Building Tomorrow’s Broadband Network Today! 1-800-496-3391 • www.wcvt.com Welcome... n behalf of Waitsfield and Communities Champlain Valley Telecom, Served O I would like to personally • Addison welcome you to our Company. • Bolton Since 1907, when my grandfather • Bridport Alton Farr began providing • Bristol telephone service to the Mad River • Buel's Gore Valley, our family has worked hard • Charlotte to deliver a superior standard of • Cornwall • Fayston technical and customer service. We • Ferrisburgh take pride in bringing the latest • Hinesburg telecommunications services to the • Huntington local communities we serve. • Jonesville Our entire team looks forward to • Lincoln serving all of your telecommunica- • Monkton tions needs. Thank you for being • Moretown part of our community and a cus- • New Haven Waitsfield and tomer of Waitsfield and Champlain • Panton Champlain • Richmond Valley Telecom. Valley • St. George Telecom Sincerely, • Starksboro Service Area • Waitsfield • Waltham • Warren • Weybridge President/CEO Our dedicated team is committed to providing you with outstanding customer service. www.wcvt.com • 800-496-3391 2 About Us aitsfield and Champlain Valley Telecom Select Achievements (WCVT) is a local, privately owned, • Awarded the U.S. Senate Productivity Award Windependent telecommunications • Received the Achievement Award and the provider serving the Mad River and central Governor’s Award for Performance Excellence Champlain Valley regions of Vermont. from the Vermont Council for Quality Owned by the Haskin family, WCVT has • Recipient of the Deane C. Davis been proudly serving the local community Outstanding Vermont Business Award with world-class technology and • Awarded 2005 Innovative Human outstanding customer service since 1904. Resources Practice Award • 87 Full-time employees • Received 2004 Vermont Centennial • Serving 18,500 access lines, Business Award 669 square miles • Inducted into Vermont Business Hall of • 100% of subscriber base has access Fame (2010) to high-speed Internet service Technical Facts • 3,400+ cable television subscribers in the • Digital switching platform Mad River Valley • 340+ route miles of fiber optics in the net- • 12,000+ Internet subscribers work including OC-3, OC-12, OC-48 SONET and Gigabit Ethernet rings • Publisher of six telephone directories • 100% digital cable system covering the central Champlain Valley, Chittenden East Region, Addison County, Fiber to the Home Mad River Valley, Stowe, and Waterbury Fiber optics are used extensively throughout communities our network, and provide the backbone infra- structure that carries all of your calls and WCVT Leadership Internet traffic through our network to the Dana Haskin – Chairman Emeritus outside world. We are also using fiber-optics Eleanor Haskin – Board Chairman to serve several new developments and larg- Gregg Haskin – President/CEO er businesses. In 2011, we received a U.S. Eric Haskin – Network Director Department of Agriculture (USDA) broadband Kurt Gruendling – Vice President of Marketing stimulus award to connect our most rural and and Business Development remote customers through high-speed fiber Patricia Labnon – Customer Service Manager optics. It will take time to reach all our cus- Jim Lavoie – Vice President of Information tomers with fiber optics, but we will continue Systems to evolve our network to provide increased Roger Nishi – Vice President of Industry speeds, improved reliability and more Relations advanced service offerings. Commitment To The Communities We Serve We recognize the importance of being good neighbors and strive to improve the quality of life in the communities we live in and serve. Waitsfield and Champlain Valley Telecom's commitment is evident through a tradition of involvement that includes philanthropy and volunteerism. We may have grown in size and technology offerings over the years, but our commitment to small town ideals and our strong sense of community remains unchanged. WCVT employees volunteered to help setup for the Special Olympics Vermont 2011 Summer Games held at the University of Vermont. www.wcvt.com • 800-496-3391 3 Services Local Telephone Service time users will need to register for access. All your account information is transmitted using a Residential Business Customers: secure format. Once registered, you will have $13.40* per line monthly immediate access to view and pay your bills Business Customers: online. You may also view and print previous $26.40* per line monthly bills. * Monthly rates exclusive of taxes and other governmen- Recurring Credit Card – Recurring credit tally sanctioned fees and charges. New service charge of $30.00 applies. card payment service is a convenient, secure Local Measured Service way to pay your monthly bill. Each month, your total amount due will be deducted from your All local telephone calls in Vermont are sub- credit or debit card automatically. We accept ject to per minute charges referred to as Local American Express, Discover, MasterCard and Measured Service (LMS). Local calls are divid- Visa. Sign up by calling our Customer Service ed into two categories: calls within your home Department or visit our website at exchange and calls to other local exchanges. www.wcvt.com and click the “MY ACCOUNT” Local Measured Service tab. Automated Account Management Home Other Local Exchange Exchanges System – Access your account 24 hours a day, 7 days a week by calling 1-866-863-8070. You PEAK $.01 $.022 can check your account balance, the amount of (8:00 am-7:59 pm, Mon.-Fri.) your last payment, or make a payment by credit OFF-PEAK $.005 $.01 card. (All other time periods) Telephone Directories Local Measured Service Caps Waitsfield and Champlain Valley Telecom LMS rates are incurred until you reach your publishes six local telephone monthly cap — the maximum monthly charge directories covering the for local calls. Champlain Valley, Chittenden Mad River Valley Customers: The maximum East Region, allowable monthly charge per residential line is Addison County, $13.00 for calls to the 496/583 exchanges and Mad River Valley, $15.00 to all other local exchanges. The maxi- and the communi- mum allowable charge per business line is ties of Stowe and $20.00 for calls to the 496/583 exchanges and Waterbury. With a $42.00 to all other local exchanges. combined distri- Champlain Valley Telecom Customers: The bution of 75,000, maximum allowable monthly charge per line is we offer an effec- $28.00 for residential service, $38.00 for single tive reach at an line business service and $62.00 for multi-line affordable price. Each direc- business service. tory includes community Payment Options information, white page list- ings, and a comprehensive In addition to mailing your payment or calling yellow page section. Visit our Customer Service Department, WCVT also the online version of our tele- offers the following convenient payment options: phone directories at In Person – Visit one of our two office www.vermontphonebooks.com. locations, any Chittenden Bank location, or Contact Info: TD Banknorth in Richmond. White Page Listings: Online – Pay your bill from the convenience 1-800-496-3391 of your home or office. Simply visit www.wcvt.com and click on the “MY Yellow Page Advertising: ACCOUNT” tab in the right hand corner. First 1-802-496-8328 www.wcvt.com • 800-496-3391 4 Bundled Services Bundle Up and Save! By bundling your local, long distance and understand packages and select the bundle high-speed Internet service with Waitsfield that works best for you. For more information, and Champlain Valley Telecom, you’ll not only please contact our Customer Service get one low price and one bill, but also the Department at 1-800-496-3391 or order great local service you’ve come to expect and online at www.wcvt.com. Sign-up today! deserve. See the chart below for our easy to LOCAL LONG DISTANCE HIGH-SPEED • One Low Price SERVICE* SERVICE INTERNET *** • One Convenient Bill • Great Local Service Clearly Connected Basic • Voice Mail • Caller ID Speeds up to With High-Speed Internet 8 Cents Per Minute** • Call Waiting 6Mbps/1Mbps $64.95* Monthly • Wire Maintenance eed? Ask ($29.95* Monthly Without High-Speed Internet) d more sp Plan Nee r Internet ut our faste abo ges – now • Unlimited Local Calling peed packa s 8Mbps! Clearly Connected 200 • Voice Mail ** up to 1 With High-Speed Internet • Caller ID Speeds up to • Call Waiting 200 6Mbps/1Mbps $84.95* Monthly • 3-Way Calling • Repeat Dialing MINUTES ($49.95* Monthly Without High-Speed Internet) • Priority Ringing • Unlimited Local Calling Clearly Connected 500 • Voice Mail ** With High-Speed Internet • Caller ID Speeds up to • Call Waiting 500 6Mbps/1Mbps • 3-Way Calling $89.95* Monthly • Repeat Dialing MINUTES ($59.95* Monthly Without High-Speed Internet) • Priority Ringing *Packages are for Residential Subscribers only. Clearly Connected Bundles require WCVT local service and Green Mountain Long Distance Service. Unlimited Local Calling included in Clearly Connected 200/500 Bundles only. Customer account must be current at time of enrollment and have good credit history. Cannot be combined with any other offer. Applicable taxes, Universal Service charges, and BUSINESS other charges apply. Subject to state and federal tariffs and regulation. Subject to additional terms and conditions. BUNDLES **Minutes applied to direct