CentralNic Registrar Operations Manual Page 1 of 76 CentralNicTM Registrar Operations Manual Version 3.2.6 May 2018 Copyright 2018 CentralNic Ltd. All Rights Reserved CentralNic Ltd Registrar Operations Manual 1 Last Updated: May 2018 CentralNic Registrar Operations Manual Page 2 of 76 CentralNic Ltd Registrar Operations Manual 2 Last Updated: May 2018 CentralNic Registrar Operations Manual Page 3 of 76 1. Table of Contents 1. Table of Contents ................................................................................................... 3 2. Version History ....................................................................................................... 7 3. About CentralNic .................................................................................................... 9 4. Introduction ......................................................................................................... 10 5. Accreditation ........................................................................................................ 10 6. Interfaces ............................................................................................................. 10 6.1. Registrar Console ......................................................................................... 11 6.1.1. Access Control ...................................................................................... 11 6.2. EPP Server .................................................................................................... 11 6.2.1. Access Control ...................................................................................... 12 6.3. FTP Server .................................................................................................... 12 6.3.1. Access Control ...................................................................................... 12 6.3.2. Available Files ....................................................................................... 12 6.3.2.1. Domain Drop List ......................................................................... 12 6.3.2.2. List of Unavailable Domain Names .............................................. 13 6.3.2.3. Pricing Information ...................................................................... 13 6.3.2.4. Billable Transactions .................................................................... 14 6.3.2.5. Zone Files ..................................................................................... 14 6.3.2.6. Automated FTP Access ................................................................. 15 7. Technical Support ................................................................................................ 16 7.1. Maintenance Downtime .............................................................................. 16 8. Billing .................................................................................................................... 17 8.1. Available Billing Models ............................................................................... 17 8.2. Debit Model (Prepayment) .......................................................................... 17 8.3. Credit Model ................................................................................................ 17 8.4. Renewals ...................................................................................................... 17 8.5. Invoicing ....................................................................................................... 18 8.6. Submitting Payment .................................................................................... 18 8.7. Premium Domain Name Pricing ................................................................... 18 8.8. Promotional Pricing ..................................................................................... 19 8.9. Preparing your account for General Availability Launches ......................... 19 8.10. Account Balance/Credit Limit Automated Interface ............................... 19 8.11. Account Settings ...................................................................................... 20 8.12. Lifetime Discounts.................................................................................... 22 9. Registry Operations ............................................................................................. 25 9.1. DNS ............................................................................................................... 25 9.1.1. Wildcard Records ................................................................................. 25 9.1.2. DNSSEC ................................................................................................. 26 9.2. WHOIS Service ............................................................................................. 26 9.2.1. Supported Query Types ....................................................................... 27 CentralNic Ltd Registrar Operations Manual 3 Last Updated: May 2018 CentralNic Registrar Operations Manual Page 4 of 76 9.2.1.1. Domain Query .............................................................................. 27 9.2.1.2. Host Query ................................................................................... 30 9.2.1.2.1 Query by IP address ................................................................... 30 9.2.1.3. Registrar Query ............................................................................ 31 9.2.2. Character Encoding .............................................................................. 31 9.2.3. IDN Support .......................................................................................... 31 9.2.4. Rate Limiting and Access Control......................................................... 31 10. The Shared Registry System ............................................................................. 33 10.1. Domain Objects ........................................................................................ 33 10.1.1. Registration .......................................................................................... 33 10.1.2. Renewal ................................................................................................ 34 10.1.3. Transfer ................................................................................................ 34 10.1.4. Deletion ................................................................................................ 35 10.1.4.1. Restoring a Domain on "Pending Deletion" Status...................... 35 10.1.5. Grace Periods ....................................................................................... 36 10.1.6. Hold Periods ......................................................................................... 36 10.1.7. pendingCreate Status........................................................................... 37 10.1.8. Internationalised Domain Names (IDNs) ............................................. 38 10.1.9. Domain Lifecycle .................................................................................. 38 10.1.9.1. Available ....................................................................................... 39 10.1.9.2. Registered .................................................................................... 39 10.1.9.3. Expired ......................................................................................... 39 10.1.9.4. Redemption Grace Period ............................................................ 39 10.1.9.5. Pending Delete ............................................................................. 40 10.1.9.6. Released ....................................................................................... 40 10.2. Contact Objects ........................................................................................ 41 10.2.1. Transfers .............................................................................................. 41 10.2.2. Purging of Unused Contact Objects ..................................................... 42 10.2.2.1. Restoring Contacts on Pending Delete ........................................ 42 10.3. Host Objects ............................................................................................. 42 10.3.1. Sponsorship and Transfers ................................................................... 43 10.3.2. Orphan Glue ......................................................................................... 43 11. EPP System ....................................................................................................... 44 11.1. Objects supported.................................................................................... 45 11.2. Commands supported.............................................................................. 45 11.3. Operational Testing and Evaluation (OT&E) ............................................ 46 11.3.1. OT&E Testing of TMCH Sunrise and EPP Launch Extension ................ 46 11.4. The Shared Registry System ..................................................................... 48 11.4.1. Domain Names ..................................................................................... 48 11.4.1.1. Allocation of domain names using pre-generated authInfo codes 48 11.4.1.2. Domain Update Command .......................................................... 49 11.4.2. Contact Objects .................................................................................... 50 11.4.2.1. Disclosure of Contact Information ..............................................