Front Cover 2 postal bulletin 22469 (6-8-17) Contents COVER STORY PULL-OUT INFORMATION Handled With Care: Heroic USPS Employees Make Fraud a Difference. 3 Invalid USPS Corporate Account Numbers . 31 POLICIES, PROCEDURES, AND FORMS Missing, Lost, or Stolen U.S. Money Order Forms . 33 UPDATES Missing, Lost, or Stolen Canadian Money Order Forms . 40 Verifying U.S. Postal Service Money Orders . 43 Manuals Counterfeit Canadian Money Order Forms . 43 DMM Revision: Preparing Pallets . 5 Toll-Free Number Available to Verify Canadian Money DMM Revision: Domestic Mail Manual Simplification. 6 Orders. 43 Handbooks Other Information Handbook EL-307 Revision: Reasonable Accommodation Overseas Military/Diplomatic Mail. 45 Policy and Procedure . 7 Freely Associated States Restrictions. 50 Publications Publication 431 Revision: Changes to Post Office Box Service and Caller Service Fee Groups . 8 Find the latest in mail and delivery information ORGANIZATION INFORMATION and services offered by U.S. Postal® Domestic Mail in the Postal Bulletin at Labeling List Changes . 9 about.usps.com/postal-bulletin Information Security Tech Support Scams: Can I Troubleshoot That for You? . 71 Mailing and Shipping Services Mail Alert . 72 Stamp Services Correction: Stamp Stock Items Withdrawn From Regular Sale and From Sale at Philatelic Centers . 72 Stamp Announcement 17-29: Andrew Wyeth Stamps . 73 Pictorial Postmarks Announcement . 75 How to Order the First-Day-of-Issue Digital Color or Traditional Postmarks . 77 Cover Story postal bulletin 22469 (6-8-17) 3 Cover Story Handled With Care: Heroic USPS Employees Make a Difference The sound was startling and the sight was worrisome. customers and the rhythms of their communities, and are City Carrier Assistant Donte Cotton and a co-worker were often the first to notify emergency personnel when they outside the Kettering, OH, Post Office™ recently when they notice something wrong. heard a loud bang and saw a nearby utility pole shake as Employees must be nominated for the PMG Hero sparks flew from a transformer. Award. Corporate Communications reviews nominations Upon closer inspection, they found that a car had over- for accuracy, then sends them to the Office of the Inspector turned after colliding with the pole. Cotton spotted a small General and the Inspection Service for approval. child trying to move around in the car, so he got on his back Following approval, each nominee receives a commen- and rescued the girl through a shattered window. dation letter from Postmaster General Megan J. Brennan. Cotton comforted her until emergency responders Honorees are also featured in the “Heroes’ corner” of the arrived and transported her and her mother, the driver, to a Postal Service’s daily employee news site, Link. Addition- hospital for treatment of non-life-threatening injuries. ally, a heroes’ wall display with stories and photos (updated ® Cotton is one of several thousand employees who have monthly) promotes these employees’ heroic acts at USPS been recognized through the Postmaster General (PMG) headquarters in Washington, DC. Heroes’ Program. These women and men have gone above To nominate an employee, complete PS Form 400, Cor- and beyond the call of duty in a variety of situations: assist- porate Communications PMG Hero Nomination, and email ing lost children, getting help for sick or injured customers, it to [email protected]. To download or spotting fires, and many more. print the form, go to usps.link/heroes, where you can also The program, established in 2003, is based on a simple find the “Heroes’ corner” archives and read more stories idea: Postal Service™ employees know the habits of their about heroic employees. — Communications Content and Strategy, Corporate Communications, 6-8-17 4 postal bulletin 22469 (6-8-17) Cover Story Policies, Procedures, and Forms Updates postal bulletin 22469 (6-8-17) 5 Policies, Procedures, and Forms Updates Manuals DMM Revision: Preparing Pallets Effective July 10, 2017, the Postal Service™ will revise of mail must be prepared to maintain the integrity of the Mailing Standards of the United States Postal Service, mail and the entire pallet load during transport and handling Domestic Mail Manual (DMM®), section 705.8.0, Preparing using one of the following methods: Pallets, to clarify the following: ***** The maximum number of pallets that may be stacked. [Revise the text of item c. to read as follows:] The securing method for trays prepared on a pallet. c. Securing with at least two straps or bands of appro- priate material and wrapping with stretchable or On October 31, 2013, the Postal Service published a shrinkable plastic. Postal Bulletin article, “DMM Revision: Physical Character- istics of Stacking Pallets,” which revised the DMM to [Add new item d. to read as follows:] increase the maximum number of pallets a mailer may d. Each pallet of trays must be secured with stretchable stack from four to six tiers high. However, we did not revise or shrinkable plastic. The use of straps or bands subsection 705.8.2.1, Use, to reflect the increase to six alone is not permitted. tiers high. For clarification, we are updating subsection 705.8.2.1 to reflect the option for mailers to stack pallets up ***** to six tiers high. 8.2 Top Caps We will also revise subsection 705.8.1.3 by adding a 8.2.1 Use new item d. to clarify that each pallet of trays must be secured with stretchable or shrinkable plastic. The use of ***** straps or bands alone is not permitted. Previously, we only [Revise the text of item a. to read as follows:] provided this information in the Quick Service Guide (QSG) a. Except as provided below, all pallets of sacks, trays, 705a, Pallets, Pallet Boxes, and Trays on Pallets. parcels, bundles of mail, or pallet boxes must be top- We will also revise DMM subsections 705.8.1.3c and capped if the pallets are stacked when presented to 705.8.3.1d to remove redundant text. In addition to the the USPS for acceptance. above DMM revisions, we will revise QSG 705a. Although we will not publish these revisions in the DMM ***** until July 10, 2017, the standards are effective immediately. 8.3 Stacking Pallets Mailing Standards of the United States Postal 8.3.1 Physical Characteristics Service, Domestic Mail Manual (DMM) ***** ***** [Revise the text of item d. to read as follows:] d. The stack of pallets is secured with at least two 700 Special Standards straps or bands of appropriate material to maintain ***** the integrity of the stacked pallets during transport and handling as specified in 8.1.3. The stack of pal- 705 Advanced Preparation and Special Postage lets cannot be secured together with stretchable or Payment Systems shrinkable plastic. ***** ***** 8.0 Preparing Pallets We will incorporate these revisions into the next online ® 8.1 Physical Characteristics update of the DMM, which is available via Postal Explorer at pe.usps.com. ***** 8.1.3 Securing Pallets — Product Classification, [Revise the introductory text of 8.1.3 to read as follows:] Marketing, 6-8-17 Except for stacked pallets under 8.1.3, pallet boxes under 8.4.3, and pallets of trays under 8.1.3d, each loaded pallet 6 postal bulletin 22469 (6-8-17) Policies, Procedures, and Forms Updates DMM Revision: Domestic Mail Manual Simplification ™ Effective July 10, 2017, the Postal Service will revise 708.9.0, Facing Identification Mark (FIM), will be relo- Mailing Standards of the United States Postal Service, cated to part 202, Elements on the Face of a Mail- Domestic Mail Manual (DMM®) in various parts to continue piece, as new section 202.8.0. our DMM simplification initiative. Although we are not 708.10.0, Postal Zones, will be relocated to part 608, changing the standards, using the DMM will be quicker, Postal Information and Resources, as new section easier, and more convenient. 608.9.0. We will relocate a section from part 507, Mailer Ser- Additionally, we will renumber Quick Service Guide vices, to part 508, Recipient Services, and will also relocate (QSG) 708 as QSG 203 and update the section with new a section from part 508 to part 507. Specifically, we will DMM reference information. relocate section 507.3.0, Premium Forwarding Services, as To assist in this transition, we will post a crosswalk for section 508.7.0, and section 508.7.0, Hold For Pickup, as each section of the DMM. section 507.3.0. Relocating these services now aligns the service with the correct part. Mailing Standards of the United States Postal Currently, part 708, Technical Specifications, contains Service, Domestic Mail Manual (DMM) ten sections. We will relocate seven of the ten sections within existing parts and create a new part 204, Barcode ***** Standards, under module 200, Commercial Mail, Letters, 200 Commercial Mail Letters, Cards, Flats, and Cards, Flats, and Parcels, for the three sections in 708 that Parcels contain barcode standards. As a result, part 708 will be eliminated, which will align the sections for ease of use. The ***** list of sections in 708 and the sections they will be relo- 202 Elements on the Face of a Mailpiece cated to are as follows: 708.1.0, Standardized Documentation for First-Class ***** Mail, Periodicals, USPS Marketing Mail, and Flat- [Relocate 708.9.0 as new 202.8.0, Facing Identification Size Bound Printed Matter, will be relocated to part Mark (FIM).] 203, Basic Postage Statement, Documentation, and Preparation Standards, as new section 203.3.0. ***** 708.2.0, Presort Accuracy Validation and Evaluation 203 Basic Postage Statement, Documentation, and (PAVE), will be relocated to part 602, Addressing, as Preparation Standards new section 602.8.0. ***** 708.3.0, Coding Accuracy Support System (CASS), will be relocated to part 602, Addressing, as new [Renumber current 3.0 through 5.0 as new 4.0 through 6.0 section 602.9.0.