- WE EN HA - N E CE AT C SO VO C D IA A L S E E W R - V IC E S - anticipateanticipate evolveevolve impactimpact - E L P O E P - D N W A E Y B IT U N IL U D M C M A O PA C B E, ILI AT TIE OR S RP - CO AGE - WE ENG NATIONAL COUNCIL OF SOCIAL SERVICE ANNUAL REPORT FY2013 PURPOSE MISSION To ensure that every person has To provide leadership and direction the opportunity to live a life in social services, enhance the capabilities of dignity to his or her fullest of social service organisations, and promote potential within society. strategic partnerships for social services. We stay true to our mission by realigning our wide-ranging roles with five new strategic thrusts to better meet tomorrow’s social needs. Expanding on our responsibilities as a membership body, we strive to be the voice of the sector and an advocate for underserved needs. We enhance social services, pioneer innovative programmes, improve service delivery and efficacy, and increase corporate and community engagement to match capabilities and needs. Our multidirectional efforts to raise capabilities, mobilise resources and provide funding to scale up the sector’s competencies have a key goal in mind – assisting our members to create lasting positive impact. anticipateanticipate evolveevolve impactimpact CNO TE TS 02 Messages from the 10 We Engage Corporate, 58 Code of Governance President and Chief Community and People 62 Management Data and Executive Officer 20 Social Service Training Analysis 04 A Look Back at Financial Institute's 10th Anniversary 66 Financial Statements Year (FY) 2013 22 We Build Capabilities 108 NCSS Board of Council, 06 Key Events 32 We Enhance Social Management, Committees 08 Community Chest's Services and Listings th Anniversary 30 44 We Advocate PRESIDENT’S messAGE Mr Hsieh Fu Hua and Mr Sim Gim Guan hosted a visit to the Social Service Institute by Mr JY Pillay, Chairman, Council of Presidential Advisers, and Mr Moses Lee, Chairman, Tote Board, on 18 February 2014. NCSS's refreshed roles and the sector's developments were shared during the visit. was a year of leadership and Managing Director of broaden opportunities to enhance the 2013 change for the National Community Chest social service sector. Council of Social Service (NCSS). Ms • Mr Phua Hooi Boon, Group Director Ang Bee Lian, who led NCSS for the for Advocacy and Membership NCSS is also expanding its role in past six years, handed over the reins aggregating views from the sector. of leadership to Mr Sim Gim Guan. Community Chest also saw a We will do more research, convene Ms Ang led NCSS in fostering closer leadership renewal with the handing discussions with our member VWOs relationships with the sector and she over of chairmanship by Ms Jennie and influence the government on the was instrumental in the strategic review Chua to Mr Phillip Tan. Ms Chua has planning and implementation of social that laid the groundwork for NCSS’s raised the level of social consciousness service programmes. current thrusts. in Singapore. Mr Tan has been closely involved with Community Chest for the As Singapore approaches its 50th year PASSING THE BATON past 20 years and I am confident that of independence, Community Chest is Mr Sim succeeded as the new he will be able to build upon the spirit leading the Care & Share Movement, a Chief Executive Officer (CEO) on of giving that Ms Chua promoted so national fund-raising and volunteerism 1 November. Having been Deputy ardently during her time. effort to rally all Singaporeans. Secretary in the government, Mr Sim Community Chest, together with its brings with him the experience and MOVING AHEAD member VWOs, will tap on the leadership skills to steer NCSS in its The emphasis in the coming years will $250 million government matching refreshed roles. To support him, be in a few key areas. One of them is grant to build the capabilities and Mr Sim has formed the management talent and leadership development. capacities of the sector. team comprising: NCSS will start a new scheme for the • Ms Tina Hung, Deputy CEO and sector to groom leaders with breadth There is much on our plate as we Group Director for Service Planning of knowledge and depth of experience. address these new areas. I look and Development forward to drawing on the support of • Mr Fermin Diez, Deputy CEO and Another key area is enhancing our member VWOs, the government Group Director for Human Capital cooperation between our member and other stakeholders to build a and Organisational Development voluntary welfare organisations stronger social service sector. • Ms Ng Ling Ling, Group Director (VWOs) and corporations. This will for Fund-Raising and Engagement 02 ANTICIPATE EVOLVE IMPACT CEO’S messAGE has shifted into We received positive feedback for an funding approaches, and raise the NCSS higher gear in easy-to-read guidebook we created on productivity and organisational building competency, capability and the 50 articles of the United Nations capability of member VWOs. NCSS capacity to better meet the sector’s Convention on the Rights of Persons also started Heartgifts, a social needs. I am privileged to join NCSS with Disabilities (UNCRPD). We ended enterprise effort which provides during these exciting times, building the campaign on a high note with a marketing solutions to member upon the strong foundation that conference in January 2014 attended VWOs and widens distribution Bee Lian laid. by 370 professionals, persons with channels for the craft items created special needs and caregivers. by their clients. More than 3,000 OUR ACHIEVEMENTS IN FY2013 items have been sold thus far. NCSS achieved several milestones Community Chest celebrated 30 Corporate engagement efforts are last year. During the 10th Anniversary years of fund-raising and caring for also being stepped up to develop celebrations of the Social Service the disadvantaged with Orange Day new partnerships and promote more Training Institute (SSTI) in June, in July 2013. This flag day raised more community involvement in terms of Deputy Prime Minister (DPM) and than $250,000 with the help of over monetary donations and gifts of time Minister for Finance, Mr Tharman 1,000 volunteers, including VWOs and expertise. Shanmugaratnam, officially launched and beneficiaries supported by the renamed Social Service Institute Community Chest. More innovative Strengthening our role as a bridge and (SSI). SSI was appointed the platforms, online collaborations and advocate for member VWOs, NCSS Continuing Education and Training new partnerships raised awareness will develop evidence-based surveys of (CET) centre for community and of social service causes, enabling social issues and sector needs. These social services, augmenting its Community Chest to reach new will be presented to the government position as the focal point for the donors and mobilise community for planning and budgeting, and for sector’s training and manpower funding to support more than pioneering services to test novel development. SSI will progressively 300,000 beneficiaries. approaches aimed at rolling out more adopt the Singapore Workforce Skills effective and efficient services. Qualifications (WSQ) framework for LOOKING AHEAD its programmes. Fu Hua has mentioned NCSS’s areas A STRONGER SOCIAL of focus for the coming years. New SERVICE SECTOR Also in June 2013, a year-long teams such as Funding Policy, New With the energy and passion in the campaign, ‘We Are Able!’, was and Emerging Initiatives and VWO sector, a vibrant ecosystem of strong launched to promote the vision of an Development will look into expanding VWOs and a committed volunteering inclusive society that is sensitised to the sector’s financing capabilities community, we will be able to build a the needs of persons with disabilities. through innovative and sustainable stronger social service sector. OUR APPRECIATION We would like to express our deep gratitude to Ms Jennie Chua for her invaluable leadership of Community Chest over the past 14 years and her continuing role as the Adviser of Community Chest. We would also like to thank Ms Ang Bee Lian for her many contributions to NCSS. We very much look forward to working closely with her in her new capacity as Director of Social Welfare at the Ministry of Social and Family Development (MSF). We are grateful to the Vice Presidents of the NCSS Board, Mr Phillip Tan and Mr Cyril Chua, Board and Committee members for their counsel. Our appreciation goes to our member VWOs, professionals, volunteers and donors in the sector for their passion and support, and to our staff for their commitment and their hard work. Finally, a big thank you to the many supporters who have helped our beneficiaries and us. H SIEH FU HUA SMI Gim GuAN President Chief Executive Officer NCSS ANNUAL REPORT FY2013 03 AO LO K B CK AT FY2013 STRENGTHENING NCSS’S POSITION AS THE RESOURCE MOBILISER AND CAPABILITY BUILDER OF THE SOCIAL SERVICE SECTOR NCSS Full Associate Membership: 425 VWOs 307 Members 118 Members Strategically Allocated Funds and Sustainable Funding Sources to Meet Current and Emerging Needs Tote Board Ministry of Ministry of Community Social Service Social and Family Education Special Chest Fund Development Funds Education Fund Disbursed Enabled Supported Social Service $ 270 MILLION 147 VWOs 573 Programmes COMMUNITY FUNDING NEEDS1 Supported Through of Community Social Service $81.5m Funding Needs 223 Programmes2 Nurturing Children Keeping Families 56% and Youth to 20% Together $ 45.3m Succeed3 $ 16.5m Helping Persons 17% with Disabilities Dignifying the Lives 7% $ 13.8m Lead Independent of the Elderly $ 5.9m Lives NOTES: 1 This refers to Community Chest Funding and the contribution from Tote Board Social Service Fund for flagship programmes to meet community funding needs.