Welcome Kit - Apendix HEALTHTAC® East 2021 June 27-29, 2021 Ritz-Carlton Key Biscayne Miami, Florida The ultimate gathering place for executives in the senior/assisted living, memory care, and skilled nursing/rehabilitation industry. Table of Contents Hotel Details 2 Resort Details 3 AV & Electrical Order Form 5 Shipping & Handling Information 6 HEALTHTAC® East 2021 Venue June 27-29, 2021 HEALTHTAC® registration opens Sunday, June 27, 2021, at 2 p.m., giving you time to review your personalized materials before the Welcome Reception and Dinner at 6:30 p.m. The event ends with the Farewell Reception & Dinner around 9 p.m. on Tuesday . In order to take advantage of every HEALTHTAC® minute, we recommend you plan your stay at the Ritz-Carlton Key Biscayne from Sunday, June 27, 2021 to Wednesday, June 30, 2021. Ritz-Carlton Key Biscayne 455 Grand Bay Drive | Key Biscayne, Miami, FL | (305)365-4500 https://www.ritzcarlton.com/en/hotels/miami/key-biscayne At The Ritz-Carlton Key Biscayne, Miami, luxury comes in the form of impressive amenities and the gifts of tranquility and serenity. The resort sits along the coast of the five-mile barrier island, attracting families, couples, golfers, spa-goers, culinary enthusiasts and meeting planners with its secluded but convenient location and array of offerings. RESORT OVERVIEW rd th EFFECTIVE FRIDAY, APRIL 23 THROUGH FRIDAY, APRIL 30 Welcome to our island oasis, we are excited to welcome you to enjoy your time at the resort in Key Biscayne. The health and safety of our guests, employees, and community is of utmost importance. We are committed to ensuring that our resort provides a safe and comfortable atmosphere and are closely monitoring local health department updates regarding guidelines, following their recommendations on appropriate health and safety measures. Our Ladies and Gentlemen may be wearing masks but we have warm smiles beneath them and are ready to ensure you have a memorable stay in Miami. Mark Ferland, Market General Manager OUR LADIES & GENTLEMEN (EMPLOYEES): CLEANING PROCEDURES: Submit to temperature screening upon arrival daily Deeper and more frequent cleaning of high-traffic and high- Are equipped with personal protective equipment, including touch areas, including handrails, elevator buttons, door handles face covering which they wear at all times. and surfaces. Receive training on COVID-19 sanitation protocols. Utilizing cleaning products that kill the spread of Overseen by designated resort Cleanliness Champion. COVID-19. Introduction of new cleaning protocol using sanitation products ARRIVAL AND DEPARTURE: for public spaces. Using mobile technology: Mobile Key, eFolio delivery and Touchless hand sanitizer dispensers available Mobile Requests via the Marriott Bonvoy app. throughout the resort. Valet parking with adjusted protocols for guest safety Deeper and more frequent cleaning of public area restrooms, including single-use hand towels. Choice of baggage assistance or personal unloading Deep cleaning between guest stays; focus on sanitizing every Front desk, bell desk, and concierge desk all equipped with area of the room. plexi-glass panels at counters. Luggage and Bell carts sanitized after each contact. Key cards sanitized prior to distribution to guest. THE RESORT FEE INCLUSIONS: GUEST ROOMS: $40 USD (+ tax) daily resort fee automatically added to room rate To limit entrance into guest rooms and to promote the Green includes: Choice initiative, housekeeping services are available every other High-Speed Internet (2nd Tier) day during your stay. PressReader Access- App providing access to over 7000 worldwide publications Daily housekeeping services daily, turndown service is available Beach Pampering — Beach chairs and umbrellas upon guest request. Beach Activities — Stand Up Paddle Board, Floats and Housekeeping services performed when the guests are not Kayak present in the room. Daily One Hour Fitness Class (up to two guests) Deep cleaning of high-touch items such as door handles, Unlimited in-room Local & Domestic Long Distance calls knobs, hairdryer and remote controls. Complimentary interactive photo session with our Removal of decorative pillows and throws. Photography Concierge Removal of high touch items such as magazines. Disinfectant wipes added to each room for personal use. SOCIAL DISTANCING MEASURES: Phase 3 new normal guidelines per Miami-Dade Guests in all public areas of the resort must wear face Coverings per Miami-Dade restrictions. Arrival queues clearly marked for appropriate social distancing. Only one guest in party for check-in. Seating in restaurants, lounges, pools and beach are spaced 6 ft. apart in accordance with state laws. Guest elevator occupancy is limited to family members or four non-family individuals. Reduced seating capacities (50%) in all bars Seating is limited to six people per table for dining. RESORT DINING: RECREATION: KEY PANTRY The Resort pool, open daily, 7 a.m. to 5:30 p.m. Monday through Friday, 6 a.m. to 1 p.m. The Splash pad, open daily during Resort pool hours, Saturday and Sunday, 6 a.m. to 4 p.m. limited capacity. Full coffee shop with grab-and-go pantry. The Beach, open daily 7 a.m. to 5:30 p.m. LIGHTKEEPERS Adult pool, open daily, 7 a.m. to 5:30 p.m. Breakfast à la carte Daily, 7 a.m. to 11:30 a.m. Two pool or beach chairs per guest room. Breakfast Buffet Chairs on the pool deck as well as the beach are spaced Daily, 7 a.m. to 11:00 a.m. 6 feet apart to allow for physical distancing. Brunch à la carte Pool and beach furniture is sanitized between each Saturday & Sunday, 12 p.m. to 4 p.m. guest’s use. Dinner Service Non-motorized watersports and Bicycles available and Thursday through Sunday, 5:30 p.m. to 10 p.m. sanitized between each guest’s use. CANTINA Ritz Kids offerings will include individually packaged Sunday through Thursday, 11 a.m. to 9 p.m. activities, no drop-off programing. Friday & Saturday, 11 a.m. to 10 p.m. Reservations recommended for dinner service only. SPA AND FITNESS: The Spa and Salon is open by appointment only, SCOOP please call Spa for days and hours each week, Thursday through Sunday, 11 a.m. to 5 p.m. treatment menu available, including a variety of DUNE massages, facials, manicures and pedicures. Sauna, Monday through Thursday, Beverage Service Only 12 p.m. to 5 steam room and whirlpool facilities closed per Miami- p.m. Friday through Sunday, Full Service 11:30 a.m. to 7 p.m. Dade (EO) 20-20 guidelines. Face coverings required during treatments. RUMBAR Friday through Wednesday, 3 p.m. to 11 p.m. Fitness Center is open daily from 7 a.m. to 7 p.m. with Nostalgia Band, Friday & Saturday, 7 p.m. to 11 p.m. face coverings required and appropriate social distancing. RESORT POOL AND BEACH 11 a.m. to 5:30 p.m. dining and beverage service. Daily Fitness Classes at 8:30 a.m. on the Grand Lawn • Saturday, All Levels Yoga w/ Ilyce IN-ROOM DINING • Sunday, All Levels Yoga w/ Ilyce Breakfast, daily, 6 a.m. to 11:00 a.m. • Monday, All Levels Yoga w/ Ilyce • Tuesday, Slow Flow Yoga w/ Tiffany Lunch, daily, 11 a.m. to 5 p.m. • Wednesday, Stretch & Sculpt w/ Lisa Dinner Service, daily, 5 p.m. to 11 p.m. • Thursday, Slow Flow Yoga w/ Tiffany In all restaurants, a maximum of (6) six guests seated per • Friday, Stretch & Sculpt w/ Lisa table per Miami-Dade guidelines. Reservations recommended Sanitization of equipment, treatment rooms and for all dining, with seating preferences given on a first-come lounge areas between use; high-touch areas are first-served basis. cleaned at regular intervals. *All restaurants, pools and spa hours of operation are subject to change. RESORT HAPPY HOURS CANTINA: 5 p.m. to 7 p.m. Monday: Cheers & Beers, $5 Micheladas & $5 Mexican Beer Tuesday: Taco Tuesday, $5 Tacos & $5 Select Beverages Wednesday: Miercoles De Mezcal, $15 Sangria Mezcal & Salsa Verde Wings Thursday: Thirsty Thursday, $30 Tamarindo/Chipotle Chelada Pitcher & Ceviche (serves two) LIGHTKEEPERS: 5 p.m. to 9 p.m. Thursday: Toast It Up Thursdays, $7 - $9 Select Beverages & Bar Bites Friday: Bottomless Seafood $59 DUNE: ALL DAY Friday: Fri-Yays with Geno, $5 Select Cocktails Saturday & Sunday: Sand, Sun & Sea la Vie, $20 Burger and Beer 4/23/2021 Exhibitor AV Order Form The Ritz-Carlton Key Biscayne, Miami HEALTHTAC East 2021 Ritz-Carlton Ballroom June 27 - 29, 2021 June 27 / 2pm June 29 / 5pm All equipment rates shown are per location per day, and are subject to 25% Service Charge, 3% Loss Damage Waiver, and Tax. Internet Services are per day, and are subject to 25% Service Charge and Tax. Please note, for larger or more complex requirements, appropriate set-up, strike, and/or operator labor may apply. Services canceled within 72-hours of event start time will be billed at full price. Overnight/Holiday Labor will be subject to premium charges. All labor requirements are subject to overtime charges related to the State of Florida Labor Codes. If you do not see an item that is necessary to make your event a success, please call for a professional consultation. The Ritz-Carlton Key Biscayne, Miami 455 Grand Bay Dr. Miami, FL 33149 (305) 365-4499 [email protected] www.FIVE-STARAV.com SHIPPING & HANDLING Please target your shipment to arrive no earlier than three days prior to the event. Labeling Instructions The Ritz-Carlton Key Biscayne, Miami 455 Grand Bay Drive Key Biscayne, Florida 33149 ATTN: Scott Schaefer HOLD FOR: HEALTHTAC/ (Exhibitor Name) Outbound Shipments Outbound shipments are handled by FedEx Office and the following package handling fees apply. Handling fees are in addition to shipping charges and are assessed on each package based on the weight of the item.