2013 T OR P THREE DECADES OF Empowering Individuals, Developing Society Y RE T An Ongoing Committment ... PHILANTHROPY FOR PALESTINE AINABILI T 2013 WA SUS WA SUSTAINABILITY REPORT THREE DECADES OF PHILANTHROPY FOR PALESTINE 2013 SUSTAINABILITY REPORT 2 | Three Decades of Philanthropy for Palestine-Welfare Association Community Based Rehabilitation Project, Special Education ParticipantsChapter 3 | 3 CONTENTS 7 List of Abbreviations 48 VI. Internal Operations 8 Message from the Chairperson of the Welfare Association, Dr. Nabil Hani Qaddumi 50 A. Financial Sustainability and Accountability 9 Message from the Director General of the Welfare Association, Dr. Tafeeda Jarbawi 50 Commitments 51 Top Donors throughout the Strategic Plan 2011-2013 10 I. Sustainability and the Welfare Association (WA) 52 B. Social Performance 12 A. Welfare Association 52 Sustainable Human Resource Management 13 Our Vision 52 Policies and Procedures 13 Our Mission 52 Employment and Diversity 13 Our Values 53 Employee Satisfaction 13 Our Strategic Goals 53 Grievances and Employee-Management Policy 13 Work Tracks and Sectors of Intervention 53 Training and Development 14 B. About this Report 54 Benefits 14 C. Scope and Data 54 Health and Safety 15 D. Sustainability Focus Areas 54 Volunteers 54 Human Rights 16 II. Our Approach to Sustainability 55 Integrity 18 A. Governance 55 Sustainable Procurement 19 The General Assembly (GA) 55 Commitments 19 The Board of Trustees (BoT) 55 C. Institutional Management and Performance 20 The Board of Directors (BoD) 56 Quality Management 20 Good Governance and Integrity 56 Enterprise Resource Planning (ERP) 21 Commitments 56 Information Technology 22 B. Stakeholder Engagement 56 Commitments 23 Commitments 56 D. Environmental Sustainability 24 Partnerships, Membership in Associations and Coalitions 56 Internal Efforts 57 External Efforts 26 III. Our Impact Areas 57 Commitments 28 A. Education 58 Audited Statement of Financial Position 32 B. Culture 60 Our Donors 36 C. Community Development 62 Our Partners 39 D. Emergency and Humanitarian Assistance 64 The Welfare Association’s Family 68 Management Approach 40 IV. Welfare Association Award 2013 69 GRI Disclosure Table 42 A. WA Achievmet Award " The Late Abdul Aziz Shakhshir Award" 79 GRI Application Level Check Statement 42 B. WA Jerusalem Award "The Late Ragheb al-Kaloti Award" WA 30 th Anniversary 42 C. WA Youth Award "The Munir al-Kaloti Award " 44 V. Program Effectiveness 46 A. Strategic Planning 46 B. Program Design 46 C. Monitoring & Evaluation 46 Monitoring Tools 47 Evaluation Tools 47 Advocacy 47 Ensuring Sustainability 47 Commitments 4 | Three Decades of Philanthropy for Palestine-Welfare Association Chapter 3 | 5 LIST OF ABBREVIATIONS AD Administration Department AFF Arab Foundations Forum AIDA Association of International Development Agencies AUB American University of Beirut BoD Board of Directors BoT Board of Trustees CHO Cultural Heritage Organizations CHR Coalition for Human Rights DG Director General ERP Enterprise Resource Planning EFC European Foundation Center FIN Finance Department GA General Assembly GRI Global Reporting Initiative HR Human Resources HRM Human Resource Management IPAHJ Institute for Preservation of Architectural Heritage ISO International Organization for Standardization KG Kindergarten MC Media and Communication M&E Monitoring and Evaluation MOU Memorandum of Understanding NGO Non-governmental Organization OCJRP Old City of Jerusalem Revitalization Program OPEC Organizations of the Petroleum Exporting Countries PAC Pre-assessment Committee PNGO Palestinian Non-governmental Organizations Network POD Program Operations Department PR Public Relations PRCS Palestinian Red Crescent Society R&P Research & Planning RD Resource Development SAT Scholastic Aptitude Test SP Strategic Plan TAC Technical Assistance Committee UK United Kingdom UN United Nations UNESCO United Nations Educational, Scientific and Cultural Organization USA United States of America USD United States Dollar WA Welfare Association WA-UK Welfare Association –United Kingdom WAY Welfare Association for Youth WBGS West Bank and Gaza Strip WINGS Worldwide Initiatives for Grant Maker Support YES Youth Employment Program Girls’ Basketball Team, Burj Al Luqluq Association. Bab Hutta, Old City of Jerusalem 6 | Three Decades of Philanthropy for Palestine-Welfare Association List of Abbreviations | 7 MESSAGE FROM CHAIRPERSON MESSAGE FROM DIRECTOR OF THE WELFARE ASSOCIATION, GENERAL OF THE WELFARE DR. NABIL HANI QADDUMI ASSOCIATION, DR. TAFEEDA JARBAWI The year 2013 represented a vital milestone in the Welfare Assoc At the institutional performance level, 2013 witnessed an important Over the year 2013, the Welfare Association was able to standards. This report signifies our commitment to iation’s journey as it marked 30 years of achievements and transition as the Board of Trustees’ role in enhancing performance sustain its contributions to Palestinian development and excellence with regards to transparency, integrity, service to Palestine and Palestinians. This year also witnessed the was strengthened through a series of institutional committees. humanitarian assistance aimed at socially and economically effectiveness, and thus sustainability. com pletion of our 2011-2013 strategic plan through which we A comprehensive process aimed at developing and aligning our empowering Palestinians, as well as enhancing Palestinian This year also witnessed the launch of a comprehensive reaped the benefits of the Board of Trustees’ 2011-2014 roadmap. management systems with modern and effective management citizens’ association with their national heritage and and automated resource management system, and approaches was also implemented. Stemming from our belief in identity. This was despite the myriad of challenges posed comprehensive capacity development and engagement Capitalizing on this unique moment in our history we launched the importance of setting priorities, goals and directions using a by the Israeli occupation including the occupation of schemes to the Welfare Association’s employees, all in a series of celebrations in Palestine, Jordan and the United Arab participatory and engaging manner, we enhanced channels for Palestinian land, water and borders, and violations of the preparation for the implementation of our 2014-2016 Emirates to commemorate our 30th anniversary. This year’s dialogue and debate within the Association. simplest of human rights and needs through the siege on strategic plan using a 146 million USD budget. celebrations aimed at honoring as well as engaging a series of Gaza, the isolation of Jerusalem, the construction of the our stakeholders and especially our partners whose support has Holding the conference “Cooperation for Development in separation wall, confiscation of lands, and the destruction Within the context of our 30th anniversary, we launched a been integral to the success of our projects and programs. Palestine: Constraints and Prospects” enabled us to sustain of homes. This year, we completed the 2011-2013 strategic series of celebrations in Palestine, Amman and Dubai, all of our role as a key platform for the exchange and production of plan through disbursing 107 million USD; a figure that which corresponded with laying the foundations of several th Our 30 year anniversary acted as an opportunity for reflection ideas and interventions in Palestine. Gathering a wide array of exceeds our planned budget of 88 million USD. This year’s of our flagship programs including the official launch of on the Welfare Association’s journey as well as the impact of stakeholders, the conference shed light on the current state of accomplishments adorned 30 years of achievements the Palestinian museum and holding the Cooperation for its strategies, programs and plans have had on enhancing the development in Palestine and key challenges in the field, and towards the social and economic empowerment of Development Conference in Palestine for the first time. welfare of Palestinians and their ability to resiliently face the allowed those in attendance to generate recommendations Palestinians to enable their decent and dignified living in The Welfare Association also saw a clear advancement in daily struggles and policies of the occupation. The 2013 Board of for bridging the gap between development thinking and local Palestine or in refugee camps in Lebanon. terms of integrating modern communication technologies Trustees meeting, which was the first to be held in Palestine, acted Palestinian realities. and especially social media to constantly engage with our as a significant opportunity to identify pathways for enhancing We collaborated with our partners, donors and beneficiaries different stakeholders. and sustaining our work and its impact on Palestinians. We continued according considerable attention to the financial on enhancing the situation of Palestinians in the sectors sustainability of the Welfare Association by mobilizing resources of education, culture, and community development, and We also worked on increasing the number of Welfare Over the past year, we continued to focus on devising quality and support from different institutional partners across the in responding to humanitarian emergencies. This year, we Achievement Awards to three awards; the “The Late Abdul Aziz projects and programs that are aligned with the priorities of our region. We also worked towards enhancing our connectedness were able to mobilize and disburse the highest amount of Shakhshir