PRACTICE INFORMATION www.groombridgeandhartfieldmedicalgroup.co.uk Telephone: 01892 863326 QUALITY CARE PROFESSIONALLY DELIVERED www.groombridgeandhartfieldmedicalgroup.co.uk CONTACT DETAILS HARTFIELD SURGERY Old Crown Farm, High Street, Hartfield, TN7 4AD Telephone: 01892 863326 Fax: 01892 863985 e-mail: [email protected] GROOMBRIDGE SURGERY Withyham Road, Groombridge, Tunbridge Wells, TN3 9QP Telephone, fax and email as above SURGERY OPENING TIMES HARTFIELD SURGERY AM PM Monday 8.00am-1.00pm 2.00pm-6.30pm Tuesday 8.00am-1.00pm 2.00pm-6.30pm Wednesday 8.00am-1.00pm 2.00pm-6.30pm Hartfield will close at 8.00pm on 2nd, 3rd and 4th Wednesday of the month Thursday 8.00am-1.00pm Dispensary Only 2.00pm-6.30pm Friday 8.00am-1.00pm 2.00pm-6.30pm Saturday 7.00am-8.15am (1st Saturday of each month) Car Parking: Adequate car parking, including space for the disabled, is available in front of the surgery. The surgery is fully accessible for disabled patients. GROOMBRIDGE SURGERY AM PM Monday 8.00am-1.00pm CLOSED Tuesday 8.00am-1.00pm CLOSED Wednesday 8.00am-1.00pm CLOSED Groombridge will open at 7.00am on 1st, 2nd and 4th Wednesday of the month Thursday 8.00am-1.00pm CLOSED Friday 8.00am-1.00pm CLOSED Saturday 8.00am-9.15pm (3rd Saturday of each month) Car Parking: Limited car parking is available in the lay-by opposite the surgery. A parking bay for disabled patients is available on our driveway immediately adjacent to the surgery. It would be helpful if patients with mobility difficulties make this known when making an appointment so that necessary arrangements can be made. www.groombridgeandhartfieldmedicalgroup.co.uk CLINICAL TEAM Partners Dr. Andrew Wolfle, MB BS, MRCGP, DRCOG Dr. Matt James, MBChB, MRCGP The Practice is a non-limited partnership with Dr. Wolfle and Dr. James being the only Partners. Sessional GPs Dr. Helen Barnaby, MB BS, MRCGP, DCH Dr. Sara Beattie, MBChD, DROCOG, MRCGP Dr. Karen Whichello, MB BS, RCOG, MRCGP Named Accountable GP Every patient registered at Groombridge and Hartfield Medical Group is allocated a named GP who is responsible for the patients overall care at the Practice. If you would like to know who your allocated named GP is, please contact the Practice. If you have a preference, please let us know and we will try to accommodate this request. Practice Nurses: Nurse Manager - Julie Ginman RGN, Julia Osborne RGN, Caroline Tompkins RGN Health Care Assistant: Nicola Stonebank Phlebotomists: Trish Stimpson and Dawn Lockyer Dispensers: Dispensary Manager - Aisha Brown, Lead - Helen Wilson, Nicola Vickery, Rachael Freeman, Trina Ranger and Andrea Fitzgerald Practice Manager: Julie Finnigan ADMINISTRATION TEAM Secretary: Eva Richards Clinical Administration: Mary Bromfield Patient Services Team: Team Leader - Jules Sharp, Senior Receptionist - Jess Lee, Trish Stimpson, Hilary Melville, Jay Thackeray, Stewart Hamilton, Julie Shoebridge, Susan Bond and Lucy Hollebon www.groombrdgeandhartfieldmediclgroup.co.uk MAKING AN APPOINTMENT You should first decide if you do need to see a doctor or whether a consultation with one of our very experienced Practice Nurses would meet your needs. The Practice Nurses are able to treat minor injuries as well as provide a wide range of other services. You usually have the choice of being seen either at Groombridge or Hartfield Surgery. In either case you should ring on 01892 863326 during surgery hours and as soon after opening as possible to request an appointment. We operate a system of some booked in advance appointments and some ‘book on the day’ urgent appointments, which can be accessed by ringing the surgery at 8.00am and 2.00pm. We strive to meet national standards under which you are guaranteed an appointment with a Health Professional within 24 hours or with a Doctor within 48 hours. BOOKING/CANCELLING APPOINTMENTS System One Online Services provide the facility to enable you to book or cancel an appointment online and also to request medication using the internet. You will need to register with the surgery to access this service. Once you are registered and your account has been activated you will be able to book, view and cancel appointments online, as well as request repeat medication. Should you wish to cancel an appointment please make sure that you let us know as soon as possible so that we can offer the appointment to another patient. REQUESTING A VISIT BY A DOCTOR The time taken by a doctor in visiting a patient at home is much longer than that needed to see a patient at the surgery. You should therefore only request a visit when it is absolutely essential and you are unable to get to either of our surgeries. If you feel that you need a home visit, please telephone the surgery as soon after 8.00am as possible. It would be very helpful if you give the receptionist an indication of the nature of the problem so that the doctor can be advised accordingly. www.groombridgeandhartfieldmedicalgroup.co.uk TELEPHONING THE DOCTOR Your doctor will usually be pleased to speak to you on the telephone, although due to the nature of the job this may only be possible at certain times. If you wish to speak to the doctor on the telephone you should ring the surgery during normal opening hours, preferably in the morning. You should give a telephone number where you can be contacted during the day and a doctor will return your call. Please do not send requests by email. TRAINING PRACTICE The Practice is accredited by the GP Deanery of Kent, Surrey and Sussex, as suitable for the training of doctors intending to become general medical practitioners. These doctors are known as GP Registrars and are employed by one of our partners who will act as their trainer. If you are seeing one of these registrars, you may be assured that she/he is a fully qualified doctor and you can expect the same quality of care from a GP Registrar as you would from your own Doctor. GP Registrars are assessed on their consulting skills by specially appointed assessors who view a video of the Registrars’ consultations. You may be asked to have your consultation recorded for this purpose. If you agree, you will be asked to sign a written consent form. You may be assured that complete confidentiality will be maintained and that the video recording will be used for educational purposes only. If you have any concerns in this regard, please ask to speak to the Practice Manager who will be pleased to discuss the matter with you. DIABETES Dr. Matt James and Nurse Julie Ginman have undertaken extensive training in diabetes prevention, identification and monitoring. We hold special clinics for people with diabetes which includes a review with both the Nurse and the Doctor where a plan is agreed for the forthcoming months. If you do not have diabetes but have concerns about this disease, please book into see either Dr. James or Nurse Julie. www.groombridge andhartifeldmedicalgroup.co.uk OUT OF HOURS SERVICES • If you need to contact the surgery in an emergency between 12.30 – 14.00 and 18.00 – 18.30 you should ring IC24 on 0300 5555252. • After this time if you need URGENT medical advice please call NHS 111. • In the event of an emergency involving serious injury, loss of consciousness, chest pains etc. you should dial 999 and ask for an ambulance. • In addition, there is a 24 hour Accident and Emergency unit at Tunbridge Wells Hospital, Tonbridge Road, Pembury 0845 1551000 (switchboard), as well as a Minor Injuries unit at Crowborough War Memorial Hospital, Southview Road, Crowborough 01892 603100 and the unit is open between 08.00am – 20.00pm. PRACTICE NURSES The Practice employs three qualified nurses who provide a range of services including: - wound and ulcer care, suture and clip removals, immunisations and cervical smears. They are also closely involved in the management of chronic diseases such as cardiac and respiratory conditions. We also have a Health Care Assistant who provides a range of services including INR clinics, blood pressure and NHS health checks. Additionally we have Phlebotomists (blood takers) who take blood samples at both sites. DISPENSARY We are a dispensing practice and employ a team of dispensers. If you live more than a mile from a dispensing chemist, we are able to fulfill your prescription, either at Groombridge or Hartfield surgeries and collected 5 days week, Monday to Friday. Patients on regular medication will receive a print out of all drugs prescribed. When a repeat request is needed you can use the repeat slip, by hand, post or by signing onto our online System One. Providing we have your mobile number, once your prescription is ready for collection the team will text you. If you wish the prescription can be posted back to you or a chemist but please enclose a stamped addressed envelope. www.groombridgeandhartfieldmedicalgroup.co.uk Please note: • Repeat prescription requests must be collected at the surgery the request was made to. If posting your prescription request, please state where you wish to collect your medication from • For safety reasons prescription requests are not normally accepted over the telephone • You must allow two clear working days between handing in your prescription and its collection • If you have a prepayment or exemption card, you will be asked to produce it at the time you collect your medication • If you are collecting medication on behalf of a friend or relative, you will be asked to confirm certain details MATERNITY SERVICES A Community Midwife is available to provide antenatal and postnatal care. She can be contacted at Crowborough Birthing Centre on 01892 654080.