INTRODUCTION .................................................................................................. 3 WELCOME .................................................................................................................... 3 ABOUT BROOKFIELD ...................................................................................................... 3 ABOUT JEFFERSON TOWERS ......................................................................................... 3 OPERATING INSTRUCTIONS ............................................................................................ 4 MOBILE PROPERTY ....................................................................................................... 4 SEARCH ....................................................................................................................... 5 LEASING .............................................................................................................. 5 LEASING CENTER .......................................................................................................... 5 OPERATIONS ...................................................................................................... 6 PROPERTY MANAGEMENT OFFICE .................................................................................. 6 LEASING CENTER .......................................................................................................... 6 BUILDING HOLIDAYS ...................................................................................................... 7 HOURS OF OPERATION .................................................................................................. 7 SUSTAINABILITY ............................................................................................................ 8 SECURITY / FIRE LIFE SAFETY ......................................................................... 8 SECURITY OVERVIEW .................................................................................................... 8 FIRE LIFE SAFETY ......................................................................................................... 9 ACCESS CONTROL ........................................................................................................ 9 PARKING – SECURITY & ACCESS .................................................................................. 10 PROPERTY REMOVAL / STOLEN PROPERTY................................................................... 11 SOLICITATION ............................................................................................................. 11 EMERGENCY PROCEDURES........................................................................... 11 SEARCH ..................................................................................................................... 11 OVERVIEW .................................................................................................................. 11 ACTIVE SHOOTER ....................................................................................................... 12 BOMB THREAT ............................................................................................................ 15 CHEMICAL, BIOLOGICAL, RADIOACTIVE (CBR) RELEASE ................................................ 16 ELEVATOR ENTRAPMENT ............................................................................................. 17 EMERGENCY NOTIFICATION SYSTEM – LIVESAFE .......................................................... 18 FIRE EMERGENCIES .................................................................................................... 18 FIRE LIFE SAFETY ....................................................................................................... 20 FIRE PREPAREDNESS .................................................................................................. 22 FIRE PREVENTION ....................................................................................................... 22 FIRE PREVENTION TIPS ............................................................................................... 24 FIRE SAFETY PERSONNEL ........................................................................................... 25 HEIGHTENED ALERT .................................................................................................... 28 HOMELAND SECURITY ................................................................................................. 28 MAJOR WATER LEAKS ................................................................................................. 29 MEDICAL EMERGENCY ................................................................................................. 29 NON-FIRE EMERGENCY RESPONSE .............................................................................. 30 OFFICE SAFETY TIPS ................................................................................................... 31 PANDEMIC PREPAREDNESS ......................................................................................... 32 PERSONAL SAFETY PLAN ............................................................................................ 34 POWER OUTAGES ....................................................................................................... 35 PROTESTS/DEMONSTRATIONS ..................................................................................... 36 SEVERE WEATHER ...................................................................................................... 36 SUSPICIOUS/UNATTENDED PACKAGES ......................................................................... 41 UNSAFE CONDITIONS OR SUSPICIOUS ACTIVITY/INDIVIDUAL ........................................... 41 WORKPLACE VIOLENCE ............................................................................................... 42 TENANT SERVICES .......................................................................................... 42 TENANT SERVICE REQUESTS ....................................................................................... 42 VISITOR REGISTRATION ............................................................................................... 44 FOODHALL @ JEFFERSON ........................................................................................... 44 BUILDING SIGNAGE AND DIRECTORY ............................................................................ 44 CLEANING SERVICES ................................................................................................... 44 DELIVERIES/LOADING DOCK/FREIGHT ELEVATOR .......................................................... 45 ELEVATORS ................................................................................................................ 46 ENGINEERING SERVICES ............................................................................................. 47 FORMS ....................................................................................................................... 48 HVAC ........................................................................................................................ 48 KEYS AND LOCKS ........................................................................................................ 48 LOST AND FOUND ........................................................................................................ 48 MAIL SERVICE ............................................................................................................. 48 RECYCLING................................................................................................................. 49 REPAIRS ..................................................................................................................... 49 TENANT PARTIES, RECEPTIONS AND OPEN HOUSES...................................................... 49 TENANT SECURITY SERVICES ...................................................................................... 49 POLICIES & PROCEDURES ............................................................................. 50 CONSTRUCTION / REMODELING .................................................................................... 50 GENERAL RULES AND REGULATIONS ............................................................................ 51 INSURANCE REQUIREMENTS ........................................................................................ 54 MOVING PROCEDURES ................................................................................................ 55 PRINTABLE PDF.......................................................................................................... 56 SMOKING POLICY ........................................................................................................ 57 NEIGHBORHOOD .............................................................................................. 57 FOODHALL @ JEFFERSON ........................................................................................... 57 BANKS AND ATMS ....................................................................................................... 57 BUSINESS SERVICES ................................................................................................... 57 CALENDAR .................................................................................................................. 57 ENTERTAINMENT ......................................................................................................... 57 HOTELS 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