Letterboxwinter 2011 Our Way to Better Customer Care

Letterboxwinter 2011 Our Way to Better Customer Care

Residents’ newsletter published by Oadby and Wigston Borough Council LetterboxWinter 2011 Our Way to Better Customer Care Brocks Hill Visitor Centre Homecoming Parade Christmas in Wigston Craft Fair The Royal Anglian Regiment Saturday 26 November homecoming parade took place in Wigston on Sunday 9 October 2011 Free entry at 12 noon. 10:00 a.m. to 4:00 p.m. The local Territorial Army infantry soldiers Local crafters, local charities, children’s from the Third Battalion The Royal Anglian crafts, cakes, plants and Santa’s Grotto. Regiment were given formal recognition when they returned home in October. Over the past six months 120 soldiers have been deployed on operations in the United Nations buffer zone in Nicosia, Cyprus. The soldiers were invited to take part in homecoming parades in Leicestershire during which they, for the first time, exercised the great honour of the recently awarded Freedom of Oadby and Wigston. parents, families and friends of these soldiers who came out More than 1,000 people lined the streets and to show their support. Swap Day followed the parade. There were many proud and More Silver Gilt for Oadby and Wigston Saturday 3 December in national competition Have a pre Christmas clear out. Please Following our success in the regional The judging took place in early August bring along any good quality books, toys, East Midlands in Bloom Competition in when two judges were taken on a 3 craft effects, plants and small household 2010, Oadby and Wigston were asked hour tour of the Borough, this included items between 11:00 a.m. and 12:00 noon to represent the region in the Small City visiting areas such as Little Hill Primary (Sorry we are unable to take electrical category of the prestigious national School, Peace Memorial Park, Brocks Hill goods). You can take away donated items Britain in Bloom Finals. This put us Country Park and areas maintained by between 1:00 p.m. and 3:00 p.m. against more well known places such neighbourhood groups, concluding at the as Newcastle-under-Lyme, Bath and University Botanic Garden. During this visit Spend time enjoying the day’s other Derry in Northern Ireland. they met staff and community groups. attractions: Mayor’s Charity cake stall, Pets as Therapy tombola with meet a The results were announced at the pet and drop in children’s craft activities. awards ceremony held in St Andrews at the end of For more information please contact September. We are Brocks Hill Country Park and Visitor Centre, delighted to have Washbrook Lane, Oadby, achieved a Silver Gilt LEICESTER, LE2 5JJ. Award, which was Telephone: Leicester the highest level of (0116) 257 2888 any entrants in our www.brockshill.co.uk category. Please see the middle pages for our annual consultation. Please complete the questionnaire and send it to us by Monday 19 December in a Freepost envelope provided with this publication. Oadby and Wigston Borough Council Station Road, Wigston, Leicestershire LE18 2DR T: 0116 288 8961 F: 0116 288 7828 www.oadby-wigston.gov.uk Paying your Council Fair Processing Tax the easy way Notice Why not pay your Council Tax bill by direct debit? Choosing direct Each year we take part in data matching debit is easy and you can make payments on either the 1st or the exercises as part of the National Fraud 15th of each month. Setting up a direct debit is simple, just call Initiative to assist in the prevention and us with your bank details and we will do the rest. Our telephone detection of fraud. This is one of the number is Leicester (0116) 288 8961. ways in which we meet our responsibility of promoting economy, efficiency and If direct debit is not for you, then why not try the Council’s automated payment effectiveness in the use of public money. line to pay your Council Tax. The line operates 24 hours a day, 7 days a week: All you need is a touch tone phone, your Council Tax reference number (on Data matching involves comparing sets of our your bill) and your payment card. The automated payment line will guide you data, such as the payroll, council tax, business through what you need to do and even give you a receipt number at the end rates or benefits records, against other records of the call. Call Leicester (0116) 257 2850 to make your payments. held by us or other bodies to see how far they match. The data is usually personal information and is therefore carefully protected by ourselves Council gives out and other bodies taking part in the process. Data matching allows potentially fraudulent claims, reductions and payments to be identified. Where a match is found it indicates that Taxi Awards there is an inconsistency that requires further The Council has announced the winners of it’s good practice investigation. No assumption can be made as to awards 2011 for both taxi drivers and private hire operators, whether there is fraud, error or other explanation until an investigation is carried out. introduced to promote good practice within the trade. The processing of personal information by us for The winner of this year’s driver award is Mr Narinder Chopra. The private data matching exercises is carried out in accordance hire operator of the year award went to with the Data Protection Act 1988; specifically under Oadby firm, Direct Taxis. section 29 of that act, we do not require the consent of the individuals concerned. All bodies participating Councillor Mrs Helen Loydall, the chairman in the data matching exercises receive a report of of the Council’s Licensing and Regulatory matches that they should investigate, so as to detect Committee said “The Council is keen to instances of fraud, over or under payments and promote good practice in the taxi trade other errors, to take remedial action and update their and would like to congratulate Mr Chopra records accordingly. For more information visit our and Direct Taxis on winning these awards, website at: which recognise their achievements as top performers. They are an example www.oadby-wigston.gov.uk/pages/data_ to the taxi trade within the Borough.” protection Taxi Operator Prosecution Imran Hussein of Averil Road, and that as a result, he should have had to pay the Council’s prosecution costs, a private hire operator licence in place. amounting to £250 together with a victim Leicester, appeared in Leicester surcharge of £15.00. Magistrates Court on Friday, When he appeared in court, Mr Hussein pleaded guilty to the offence. Speaking after the case, Gary 7 October 2011, charged with In mitigation, he argued that his licence Waterfield, the Council’s Senior Legal operating private hire vehicles had lapsed for no more than a few days. and Licensing Officer, said: without an operators licence. Kalv Garcha, prosecuting solicitor for the “Our primary consideration is always Council invited the court to not accept such public safety and it is a matter of Mr Hussein had allowed his private hire mitigation and instead to consider that concern that Mr Hussein put the public operator licence to lapse but continued whether the licence had lapsed for a few at risk by operating without a licence. to take bookings despite having no days or a few months, Mr Hussein had put The Council takes a serious view of licence to do so. As a consequence the public at risk by allowing the licence such matters”. of this, passengers would have been to lapse. Ms Garcha also stated: ‘The If you suspect that a taxi is unlicensed, tell uninsured for any journey taken defendant was well aware of his obligations us so that we can do something about it. throughout this unlicensed period. and duties as a private hire operator.’ Call the Licensing Section on telephone The Licensing Team through active The District Judge sentenced Mr Hussein number Leicester (0116) 257 2732. enforcement proved that Mr Hussein to pay a fine of £110 and ordered him had been taking private hire bookings 2 CurrentNews Printed on FSC material produced from sustainable sources using vegetable based inks. ‘In Bloom’ It has been a busy year for Pride of the Borough not only organising our entry into the regional East Midlands in Bloom competition, and the Britain in Bloom finals, but also hosting the regional awards ceremony attended by over 250 people in the Cedar Suite at Parklands Leisure Centre. We are delighted that we achieved Gold in the East Midlands in Bloom competition for the second successive year. Each year every point has to be earned again and our improved score shows an improving standard we can all be proud of. Little Hill Primary School represented us in the regional Best School Garden competition and achieved a very creditable high scoring Silver Gilt. This prestigous award shows the tremendous work of staff and pupils to develop their gardens, and involved the whole school in growing their own Floral vegetables and becoming more aware of their environment. Evelyn Brooker of Wigston, winner of our own Front Garden Competition for the last two years, represented us in the Display winners regional Best Front Garden category and achieved a Gold award. Eveleyn, ably supported by her husband Rupert, It has been another difficult year in the garden created a superb garden and fully deserved the award. They but nonetheless there have been some glorious have also been very supportive of improving the look of the displays in front gardens that we can all enjoy Borough and have encouraged friends, neighbours and relatives to enter the local competition too.

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