Achieve Cloud Success with AWS Gain Cloud Service Oversight, Minimize Risks, and Reduce Costs – Simplified Through Self-Service Manisha Arora Deaddin Edris Douglas Lee Alliance Architect Senior Product Marketing Manager Head, Solution Architecture ServiceNow ServiceNow Strategic ISV Partners, AWS © 2017 ServiceNow All Rights Reserved 1 Agenda • Introduction • Why Organizations are Moving to the Cloud • The AWS Cloud • Manage Cloud Sprawl with ServiceNow • ServiceNow and AWS – Better Together • Demo • Q & A © 2017 ServiceNow All Rights Reserved 2 ServiceNow Is A Fast-Growing, Global Company ~4,800 Employees Strong Revenue & Growth Major Sites $1.391B San Diego, Silicon Valley, Seattle Amsterdam, London, Sydney, Israel, India $1B $683M $425M $244M $128M $28M $64M ‘09 ‘10 ‘11 ‘12 ‘13 ‘14 ‘15 ’16 ©© 2017 ServiceNow All 2017 ServiceNow All Rights Rights Reserved Reserved 3 Global Enterprises in Every Industry Rely on ServiceNow Construction Federal Financial Services Healthcare Higher Education Insurance IT Services Manufacturing Media MSPs Oil and Gas Retail Services Technology ©© 2017 ServiceNow All 2017 ServiceNow All Rights Rights Reserved Reserved 4 Providing Cloud Services Across the Enterprise © 2017 ServiceNow All Rights Reserved 5 IT SLAs Force Cloud Users to Look for Alternatives Manual IT processes can take weeks to months Cloud Service Needs Grow DIY on Public Clouds Creating Shadow IT Outside of Business Controls Compliance & Introduction Audit Issues of Security Risks Inability to Control Costs © 2017 ServiceNow All Rights Reserved 7 The AWS Cloud © 2017 ServiceNow All Rights Reserved 8 The AWS Cloud Eliminate costly technical debt and reallocate resources so you can deliver high-value, revenue-generating projects faster. Innovate faster and solidify your competitive advantage by merging startup agility with enterprise experience and resources. Reduce risk by focusing resources dedicated to security, compliance and availability to the most important areas of your business. "AWS is our trusted partner that is going to run our company for the next 140 years.” Jim Fowler – CIO, General Electric © 2017 ServiceNow All Rights Reserved 9 What Sets AWS Apart? Security Fine-grained control 90+ services to support any cloud worKload; rapid Service Breadth & Depth; pace of innovation customer driven releases Experience: 1M+ customers Building and managing cloud since 2006 Global Footprint 16 regions, 42 availability zones, 68 edge locations Artificial Intelligence Fully integrated in AWS Ecosystem Thousands of partners; 3,500+ MarKetplace products Enterprise leader Gartner Magic quadrant recognizing AWS © 2017 ServiceNow All Rights Reserved 10 Experience with Operational Reliability More than 1 million active customers use AWS More than a decade building the most reliable, secure, scalable, and cost-effective infrastructure. Availability Zones exist on isolated fault lines, flood plains, networks, and electrical grids to substantially reduce the chance of simultaneous failure. Continuous pricing reductions with more than 59 pricing reductions to date. © 2017 ServiceNow All Rights Reserved 11 Experience with Hybrid Customers continue to use their on premise investments while getting the full benefits of the cloud: flexibility, cost effective, reliability, scalability and security AWS provides broadest set of hybrid capabilities of any cloud provider (networking, data, access, management and application) without making any new on-premises hardware purchases. Partnership with VMware to allow customers to seamlessly run existing VMware workloads on AWS with the skills and toolsets they already have. Customers continue to use key enterprise solutions from Microsoft, Oracle, SAP…but also offered as fully managed services. “We’re running a hybrid architecture, and we still host some of our applications in our own data center, but we are moving more and more applications to the cloud…We’re finding that we have the flexibility to support both environments because of the tooling, APIs, and management features AWS has on top of its cloud. And, with the flexibility we get using AWS, we can adapt over time to our company’s changing needs.” CSRA (US Gov.) © 2017 ServiceNow All Rights Reserved 12 Deploy Faster Wherever You Like Region & Number of Availability Zones 16 Regions – 42 Availability Zones – 68 Edge Locations AWS GovCloud (2) EU Ireland (3) US West Frankfurt(2) Oregon (3) London (2) Northern California (3) Asia Pacific US East Singapore (2) N. Virginia (5), Ohio (3) Sydney (2), Tokyo (3), Seoul (2), Mumbai (2) Canada Central (2) China Beijing (2) SoutH America São Paulo (3) Announced Regions Paris, Ningxia © 2017 ServiceNow All Rights Reserved 13 AWS’ History of Innovation Customer driven services and features AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. 1017 We launched 1,017 new services and features in 2016. 722 As of February 1st 2017, we launched 62 new features and services. 280 82 48 * As of 1 July 2016 2009 2011 2013 2015 2016 © 2017 ServiceNow All Rights Reserved 14 An Expansive Ecosystem Products fully integrated with AWS platform and easy to fully test Thousands of the world’s largest 3,500+ products technology and consulting companies Customers run over 300M hours of 55 Global Premier Consulting partners software per month 17 Enterprise-focused competencies © 2017 ServiceNow All Rights Reserved 15 Manage Cloud Sprawl © 2017 ServiceNow All Rights Reserved 16 ServiceNow Can Help You… Gain cloud service oversight, minimize risks, and reduce costs – simplified through self-service © 2017 ServiceNow All Rights Reserved 17 Start with Simplified Self-Service Catalogs Give users access to the cloud resources to get the job done. Eliminate proliferation of non- sanctioned cloud services – put an end to shadow IT. © 2017 ServiceNow All Rights Reserved 18 Establish Good Governance & Minimize Risk Proactively enforce consistent business policies across cloud resources regardless of the provider. Ensure configurations meet corporate standards, data is properly secured, and business continuity is maintained. © 2017 ServiceNow All Rights Reserved 19 Reduce Costs & Optimize Spend Gain a consolidated view of cloud expense across the enterprise. Visualize current spend and historical trends. Attribute costs to departments, projects, or applications, and improve overall utilization. © 2017 ServiceNow All Rights Reserved 20 How to Manage Cloud Sprawl 1 2 LET USERS EASILY REQUEST DETERMINE GUIDELINES CLOUD SERVICES TO PROVISION 5 TAKE CONTROL OF YOUR CLOUD RESOURCES 4 3 MANAGE CLOUD SERVICE GAIN A UNIFIED LIFECYCLE VIEW OF COST AND UTILIZATION © 2017 ServiceNow All Rights Reserved 21 ServiceNow and AWS Better Together © 2017 ServiceNow All Rights Reserved 22 Automated Discovery: Business Service Map © 2017 ServiceNow All Rights Reserved 23 Connect to Multiple Monitoring Tools Collect, filter, and normalize events from multiple monitoring tools to rapidly understand impact to service OOB REST SNMP © 2017 ServiceNow All Rights Reserved 24 ServiceNow AWS Integration Service Cost & Usage Reports Mapping BSM Catalog Operations API Provision/ Change CMDB Change Management Normalized Billing Tags, Se rvice Prov. Rules, & Usage Data RelationsHips Create Cls OrcHestration Cloud Provider Reporting Discovery Provisioning Framework (CPF) Events Discovery Resourc e Retrieve Billing Templates Tagging & Usage Data (PusH) Discovery (Pull) Billing & Usage Data CloudWatcH AWS Config Federated CloudFormation EC2 (S3 bucket) Access Stacks © 2017 ServiceNow All Rights Reserved 25 Demo © 2017 ServiceNow All Rights Reserved 26 PTC “We’ve been impressed with how easily ServiceNow integrated into our AWS environment. We now have complete visibility and control of the cloud-based services we offer our customers – allowing us to enhance service quality while managing profitability.” – Tameem Hourani, Senior Director Cloud Services NOC © 2017 ServiceNow All Rights Reserved 27 Recap ServiceNow Cloud Management + AWS = complete solution for managing cloud sprawl The ServiceNow difference • Cloud-first • Service-centric • Single platform ServiceNow customers using AWS have: • Gained complete visibility and control of their cloud resources • Provided easy self-service access to cloud resources © 2017 ServiceNow All Rights Reserved 28 Q & A Thank you for joining us. Engage in the conversation and visit the ServiceNow community: http://community.servicenow.com Manisha Arora Deaddin Edris Douglas Lee Applications Architect Senior Product Marketing Manager Head, Solution Architecture Strategic ISV Partners ServiceNow ServiceNow AWS © 2017 ServiceNow All Confidential Rights © 2016 ServiceNow All Reserved Rights Reserved 29 Top 6 Reasons to Attend • Over 200 breakout sessions and more than 120 labs • Role-based journeys spanning leadership to developer topics • ~ 85% of breakout sessions led by ServiceNow customers • Up to 65% off normal training rates at pre-conference classes • ~10,000 service management professionals and ServiceNow expert attendees • Hundreds of groundbreaking solutions in the ExpoNow Exhibition Hall *Knowledge 15 data © 2017 ServiceNow All Rights Reserved 30.