Taiwan Power Company Sustainability Report 2014 Installed Capacity (40.79 GW) Purchased 9,386 MW 23% Corporate Pumped 2,602 MW 6% storage hydro IPP - Gas 4,610 MW 11% Highlights Oil 3,325 MW 8% IPP - Coal 3,097 MW 8% Coal 7,600 MW 19% Purchased Renewable 1,679 MW 4% Gas 10,635 MW 26% energy Nuclear 5,144 MW 13% Renewable 2,094 MW 5% energy Power Generation (219,224 GWh) Purchased 50,166 GWh 23% Pumped 3,108 GWh 1% storage hydro IPP - Gas 17,181 GWh 8% Oil 6,259 GWh 3% IPP - Coal 21,524 GWh 10% Coal 60,825 GWh 28% Purchased Renewable 4,457 GWh 2% Gas 53,734 GWh 24% energy Nuclear 40,801 GWh 19% Cogeneration 7,004 GWh 3% Renewable 4,331 GWh 2% energy Customers (13,389 thousand） Sales （205,956 GWh） Residential 11,975 89.4% Residential 42,506 20.6% Industrial 210 1.6% Industrial 113,939 55.3% Commercial 1,008 7.5% Commercial 32,064 15.6% Others 196 1.5% Others 17,447 8.5% 2009-2014 Power Outage Duration and Frequency 2009-2014 Line Loss 6% 19.246 19.050 4.86% 4.66% 4.76% 18.224 5% 17.663 18.086 4.42% 4.25% 17.496 4.09% 4% 0.298 0.264 0.264 2.65% 2.65% 0.238 3% 2.53% 2.37% 2.25% 2.12% 0.196 0.204 2% 2.21% 2.13% 2.11% 2.05% 2.00% 1.97% 1% 2009 2010 2011 2012 2013 2014 2009 2010 2011 2012 2013 2014 Duration of power outage per household (min/household x year) Total system Transmission Distribution Frequency of power outage per household (times/household x year) system system Total Assets (TWD million) Note Operating Revenue (TWD million) Note 2,000,000 1,893,952 1,926,503 800,000 592,732 642,747 523,722 547,698 1,800,000 600,000 511,171 1,608,656 1,629,499 1,628,947 400,000 1,600,000 200,000 1,400,000 0 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Stockholders' Equity (TWD million) Note Gain/Loss before Income Tax (TWD million) Note 500,000 20,000 -18,106 -43,286 -61,606 -17,789 404,973 0 400,000 362,030 14,147 -20,000 300,000 283,106 180,481 194,609 -40,000 200,000 -60,000 100,000 -80,000 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Note: Figures above have been audited by accountants using the ROC GAAP established in 2012 and the IFRS established in 2013. Principles Reporting This is the ninth issue of the annual Sustainability Report published by Taiwan Power Com- pany (Taipower). This year, the statistics and disclosures in the report have been compiled in ac- cordance with the “Core” option of the G4 Guidelines of the Global Reporting Initiative (GRI). This report has been verified by the British Standards Institution (BSI) Taiwan to ensure that the report meets the requirements of the Core Option of the GRI G4 Guidelines and the GRI Electric Utilities Sector Disclosures, as well as the accountability principle standards (APS) set forth in AA1000 (Type I Moderate Level). In response to changes in the external environment and in line with its long-term vision for the future energy development of Taiwan as well as the company’s own sustainable development, Taipower initiated a process of corporate renewal in 2013, designed to improve its overall busi- ness performance and strengthen its operating structure in the hope of creating a better future en- ergy system for Taiwan. Therefore, the Sustainability Report 2015 has “Change for Power” as its theme, and reidentifies the material aspects of the company’s operations. The report also presents the preliminary results of the organizational restructuring, which reflect the beginning of a trans- formation, and aims to help the public develop a fuller understanding of Taipower’s endeavors in developing itself as a sustainable enterprise. ◆ Period Covered by the Report From January 1 to December 31, 2014 (For the sake of complete disclosure and compa- rability, the report also includes some historical data.) ◆ Scope of the Report This report covers data and information regarding sustainability issues and achievements within the areas of management, social responsibility and environmental sustainability. ◆ Inquiries The complete report (in the PDF format) can be downloaded from Taipower’s website (http://www.taipower.com.tw/). In addition, Taipower has a dedicated section on Sustainable Development (http://csr.taipower.com.tw) on its website, which functions as a platform to com- municate with stakeholders about its performance on sustainability issues. The Information Dis- closure section of Taipower’s website contains information related to this report and statistical data from the past years. We will be very glad if you have any feedback regarding Taipower’s Sustainability Report. This will enable us to better meet your requirements to publish the next Sustainability Report in the third quarter of 2016. You can contact us by the following methods: Contact: Department of Corporate Planning Address: 12F, No.242, Sec.3 Roosevelt Rd., Taipei Taiwan (R.O.C), 10016 Telephone: +886-2-2366-6463 Email: [email protected] Website: http://www.taipower.com.tw/ Sustainable Development Website: http://csr.taipower.com.tw/ Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Sustainability Report 2007 Report 2008 Report 2009 Report 2010 Report 2011 Report 2012 Report 2013 Report 2014 Published 2007 Published Published Published Published Published Published Published August 2008 August 2009 August 2010 August 2011 August 2012 August 2013 August 2014 This report uses FSC certified paper and environmentally friendly soy ink. 01 In 2014, international fuel prices slipped and therefore electricity prices were adjusted down- ward. At Taipower, everyone’s cost-consciousness was reinforced, which drove us to activate assets, reduce capital expenditure, lower fuel inventory levels, shorten repair times, refine our generation scheduling system, and much more. All these economical measures contributed to turn the Chairman Statement from our company figures black again, and engendered outstanding results in many aspects of our op- erating performance. Taipower’s energy sales reached 205,956 GWh in 2014, 2% up from 2013, putting an end to eight consecutive yearly losses. Even after passing TWD 9.4 billion of softer fuel prices on to the general public, we still concluded the year with a TWD 14.1 billion surplus, in contrast with a TWD 17.8 billion deficit the year before, a substantial increase of TWD 31.9 billion in operating results. Even though by the end of 2014 accumulated losses still totaled TWD 193.5 billion, the transfor- mation of our management resulted in stellar performance, as we step out of the woods and unto greener pastures. In 2014, Taipower improved economic, environmental and social aspects of sustainable business, such as: ● In terms of management performance, the thermal efficiency of our fossil-fired power plants (gross Lower Heating Value) reached 43.35%, the line loss rate dropped to 4.09%, and the SAIDI diminished to 17.496 (min./cus./Yr.) — all new records for our company. Nuclear power generation capacity posted 40.8 TWh, with a capacity factor of 93.75%, and not a single emergency shutdown at the six generators in our nuclear power plants, which were excellent results indeed. ● Our many efforts to ensure a steady supply of fuel for power generation resulted in permission for autonomously purchasing natural gas from abroad, and also in the establishment of a “natural gas business performance task force” within the Ministry of Economic Affairs, which will benefit the transparency of natural gas cost data. ● In line with the Pilot Program for Voluntary Purchase of Green Power of the Ministry of Economic Affairs, our company prepared a green power subscription plan. Moreover, building a green power information management system, actively promoting the service, and highlighting the company’s energy saving and love for the earth enable Taipower to enhance its image as a responsible corporate citizen. ● To improve its customer service, Taipower complemented its telephone hotline 1911 with additional online services, such as blackout updates and queries page on its website, offering more options to obtain information on power outages. ● As part of the Light of Love program, we invited villages around power plants to join the Unique Feature for each township program to promote local industrial development and improve local living standards. We also pushed the Project to Support the Beautification of Areas Surrounding Power Plants to enhance the company’s corporate image and good neighborship. 02 03 Statement from the Chairman ● In 2014, our performance again received recognition through numerous awards. Internationally, Taipower received four awards in the Asian Power Awards. In the Getting Electricity Index in Doing Business 2015, released by the World Bank, Taiwan ranked no.2 among 189 economic entities worldwide. Domestically, Taipower received an award of engineering excellence in the 14th Public Works Gold Medal Awards. Taipower’s Sustainability Report 2014 was honored with the Large Enterprises Service Gold Award and the Innovation and Growth Award, both from the Taiwan Institute for Sustainable Energy. Looking to the future, Taipower will continue improving and reforming matters of concern to stakeholders, especially the following: 1. Enhancing Information Disclosure The Information Disclosure section of the Taipower website continuously releases the status of 23 parameters, such as power generation, power supply and demand, pricing, etc. In addition, as of April 2014, Taipower’s new tariff formulas are listed in the Electricity Tariff Sched- ule section. In the future, even more operational information and performance indicators will be added.