Final Summary of Submissions on the Regional Public Transport Plan 2014 Final PT Plan 2014 Final Summary of Submissions This is the final summary of the 624 submissions received, including officer comments and recommendations and Council decisions. The submissions were summarised to provide assistance to Councillors in the decision making process, and the summary document is not intended to substitute for the full text of the submissions which was provided to Councillors separately. PT Plan - Final Summary of Submissions 10 July 2014 Page 2 of 212 Table of Contents Topic: Current bus routes (14 submissions) ................................................................................ 8 Subtopic: Connections (6 submissions) ....................................................................................... 8 Subtopic: Hutt Valley (6 submissions) .......................................................................................... 9 Subtopic: Porirua and Kapiti Coast (2 submissions) ................................................................... 10 Subtopic: Wairarapa (2 submissions) ......................................................................................... 10 Subtopic: Wellington city (3 submissions) .................................................................................. 11 Topic: Current bus stops (40 submissions) ............................................................................... 12 Subtopic: Bus stop and shelter design (15 submissions) ........................................................... 12 Subtopic: Bus stops and shelters (11 submissions) ................................................................... 13 Subtopic: Coastlands bus stop (1 submissions) ......................................................................... 14 Subtopic: Information at stops/stations (5 submissions) ............................................................. 15 Subtopic: Real Time Information (17 submissions) .................................................................... 16 Topic: Current rail services (26 submissions) ........................................................................... 18 Subtopic: Hutt Valley (10 submissions) ...................................................................................... 19 Subtopic: Johnsonville (2 submissions) ..................................................................................... 20 Subtopic: Kapiti (6 submissions) ................................................................................................ 21 Subtopic: Wairarapa (5 submissions) ......................................................................................... 22 Topic: Customer experience (33 submissions).......................................................................... 24 Subtopic: Accessibility (5 submissions) ...................................................................................... 25 Subtopic: Bike racks on buses (6 submissions) ......................................................................... 26 Subtopic: Bikes on trains (7 submissions) .................................................................................. 26 Subtopic: Comfort (4 submissions) ............................................................................................ 27 Subtopic: Timetables (2 submissions) ........................................................................................ 28 Subtopic: Toilet facilities on trains (3 submissions) .................................................................... 28 Subtopic: Wi-Fi (5 submissions) ................................................................................................. 29 Topic: Exempt services (32 submissions) .................................................................................. 31 Subtopic: Airport Flyer (4 submissions) ...................................................................................... 31 Subtopic: Cable Car (2 submissions) ......................................................................................... 32 Subtopic: Capital Connection (24 submissions) ......................................................................... 33 Topic: Fare structure (551 submissions) .................................................................................... 37 Subtopic: 25% off-peak discount (514 submissions) .................................................................. 37 Subtopic: Affordability (36 submissions) .................................................................................... 39 Subtopic: Discounts for young people under 19 (497 submissions) ........................................... 42 Subtopic: Existing 14 zone system (435 submissions) ............................................................... 43 Subtopic: Fare capping (10 submissions) .................................................................................. 45 Subtopic: Farebox recovery policy (7 submissions) ................................................................... 47 Subtopic: Integrated fares and ticketing (71 submissions) ......................................................... 48 Subtopic: Other comments (32 submissions) ............................................................................. 54 Subtopic: SuperGold Card (18 submissions) ............................................................................. 57 Subtopic: Tertiary student fares (16 submissions) ...................................................................... 58 Topic: General (43 submissions) ................................................................................................ 61 Subtopic: Corrections (4 submissions) ....................................................................................... 62 Subtopic: Goals and targets (11 submissions) ........................................................................... 63 Subtopic: Maintenance (6 submissions) ..................................................................................... 64 Subtopic: Maps (4 submissions) ................................................................................................ 65 Subtopic: Walking and cycling routes (13 submissions) ............................................................. 66 Topic: General transport issues (23 submissions) .................................................................... 69 PT Plan - Final Summary of Submissions 10 July 2014 Page 3 of 212 Topic: Policies and Actions 1. An integrated public transport network (5 submissions) ....... 72 Subtopic: Network branding (4 submissions) ............................................................................. 72 Topic: Policies and Actions 2. Services and infrastructure standards (26 submissions) ...... 74 Subtopic: Depots (2 submissions) .............................................................................................. 74 Subtopic: Training for drivers (6 submissions) ........................................................................... 75 Subtopic: Vehicle standards (11 submissions) ........................................................................... 76 Subtopic: Vehicle windows (11 submissions) ............................................................................. 77 Topic: Policies and Actions 3. Fares and ticketing system (4 submissions) ........................... 79 Subtopic: Fare collection (3 submissions) .................................................................................. 79 Topic: Policies and Actions 4. An effective connection with customers (8 submissions) ..... 80 Subtopic: Consistent branding (3 submissions) ......................................................................... 80 Subtopic: Customer feedback (2 submissions) .......................................................................... 80 Subtopic: Customer information (2 submissions) ....................................................................... 81 Subtopic: Marketing (2 submissions) ......................................................................................... 82 Topic: Policies and Actions 5. Providing for the transport disadvantaged (11 submissions) 83 Topic: Policies and Actions 6. Monitoring and review (2 submissions)................................... 86 Topic: Policies and Actions 7. Procurement approach (18 submissions) ............................... 87 Subtopic: Contract requirements (11 submissions) .................................................................... 87 Subtopic: Procurement approach and unit design (9 submissions) ............................................ 89 Subtopic: Transition and timing (5 submissions) ........................................................................ 90 Topic: Policies and Actions 8. Sustainable funding (3 submissions) ...................................... 93 Topic: Process for consultation (28 submissions) .................................................................... 94 Subtopic: Consultation process (18 submissions) ...................................................................... 94 Subtopic: Submission form (10 submissions) ............................................................................. 96 Topic: Regional Rail Plan (495 submissions) ............................................................................. 98 Subtopic: Park and ride facilities (472 submissions) .................................................................. 98 Subtopic: Raumati Station (4 submissions)