www.utamavs.com Visiting Team Guide 2020-21 #MavCITY Welcome to UTA reetings Visitors, On behalf of the University of Texas at Arlington Department of Athletics, we would like to welcome you to the city of Arlington and the UTA campus. While in the area, we hope you take advantage of all the great opportunities our city and Gthe university have to offer. This guidebook is being provided to serve as a resource while visiting our campus. Here you will find information on facilities, restaurants, parking and contact information. If at any time you have questions or concerns while on campus please contact the appropriate staff member. We hope you enjoy your stay in Arlington, and safe travels to you and your team. Welcome to MAVCity! Code of Conduct The University of Texas at Arlington Athletics is committed to maintaining a safe and enjoyable environment for all fans, staff, players and coaches. To help us provide this first-class environment, we ask that all patrons and attendees follow these guidelines. Guidelines • Contribute to make the environment of The University of Texas at Arlington Re-entry Athletics the very best by upholding the spirit of collegiate athletics. For security reasons • Ensure all fans are treated in a consistent, professional and polite way by all patrons are not allowed staff and team personnel. to re-enter College • Support both teams in a positive manner while treating fans, players and Park Center once officials with dignity and respect. exited for any reason. Please check with • Promote an environment that minimizes disruption, creates a safe atmosphere guest services with any for all, prevents interference with the game and ensures enjoyment for questions. everyone. Cameras/ • Refrain from using foul language, abusive language, or inappropriate gestures. Video Cameras • Appropriate attire to be worn at all time. • Be responsible when consuming alcoholic beverages. Impairment, intoxication, Cameras, other than professional cameras underage consumption and unruly behavior will be addressed immediately. with detachable lenses, Beer and wine are sold to the public via concessions. are allowed in the • Sit only in the seat designated on your ticket and be prepared to present the facility (lenses must be ticket, if requested. 10-inches or less). No tripods are allowed. • Acknowledge that The University of Texas at Arlington is a tobacco-free campus, Video Cameras are not including e-cigarettes and smokeless tobacco. permitted inside the • Comply with emergency messages, emergency procedures and requests from facility. staff concerning the facility and gameday operations. Noisemakers Refusal to adhere to the guidelines may result in ejection from the facility, without NCAA rules prohibit refund. Violation of laws or city ordinances may result in arrest and prosecution. artificial noisemakers Please report any issues concerning the Code of Conduct to a security guard or from being brought event staff personnel immediately. inside the arena. This includes, but is Smoking and Tobacco Policy not limited to bells, cow bells, horns The University of Texas at Arlington is a tabacco-free campus. This policy prohibits (including air horns), the use of any tobacco products on campus grounds, including parking areas, kazoos, and whistles. parking structures, lawns and sidewalks. All forms of tobacco, including but not Prohibited items will be limited to, cigarettes, e-cigarettes, cigars, smokeless tobacco, snuff and chewing confiscated. tobacco, are banned on campus. TICKETS & GAME INFORMATION Box Office days or more prior to an event are ATM The UTA Box Office is located at mailed, sent print at home or kept ATMs are located in the College Park 600 S. Center Street, Arlington, in will call if specified by the ticket Center along the concourse near Texas 76019. The Box Office is open holder. Tickets ordered ten (10) days Gate 3. Monday - Friday 9 a.m. - 5 p.m. or less prior to an event are sent print at home or placed in Will Call. ADA Accommodations A photo ID is required to pick up Animals: Certified service dogs or The UTA Box Office opens a tickets in Will Call. Only the ticket service dogs in training for guests minimum of one hour prior to game holder may pick up tickets, unless with disabilities are welcome at CPC, time. arrangements are made through the Clay Gould Ballpark, Allan Saxe Field UTA Box Office in advance. and Maverick Stadium. All service Guests can order tickets by dogs must remain on a leash or in a harness at all times. No other calling 817-272-9595, visiting www. NCAA Pass Gate/Team utatickets.com, or by emailing animals are allowed in the facilities. [email protected]. Tickets Visiting team pass lists should Restrooms: Accessible restrooms be submitted upon arrival to are located throughout the facility. E-Ticket the College Park Center during UTA Maverick E-Tickets, a customer- appropriate shoot-around time. UTA friendly interactive digital ticketing Box Office personnel will administer, Seating: ADA entrances are located solution benefits fans from the per NCAA policy, the visiting team at Gates 2 and 3 of the CPC. For heightened protection against pass list located at Gate 3. any questions concerning seating counterfeit tickets. Patrons can take availability, call the Box Office at advantage of new digital ticketing 817-272-9595. services including print-at-home Payment Options single game tickets. College Park For patrons to the College Park Center , like many other college Bag Searches Center, tickets and concessions are (See also Prohibited Items) and professional venues, will scan payable by all major credit cards Clear Bag Policy Enforced, all tickets using a barcode on each and cash. No refunds or exchanges No bags larger than 12”x12”x18” ticket to verify admission. Scanning are available. will identify counterfeit and stolen inches are permitted inside CPC. tickets and provide improved Please leave all unnecessary items security and service. Help windows Admission Policy in your vehicle or at home. Prohib- will be located at College Park ited items must be returned to your Ticket holders are restricted to vehicle or discarded. Staff may not Center at Gates 2 and 3 to help fans seating in the location that appears with any ticket scanning issues or to store or hold items for you until on their ticket and agree to abide postgame. Patrons who refuse to al- answer questions regarding the new by facility and university policies, technology. low visual inspections of contents of as well as State and Federal laws. bags or purses will be denied entry The University of Texas at Arlington into the facility. Will Call reserves the right to revoke tickets by refund of purchase. All persons, Tickets are available for pick up including children of any age, must at the College Park Center (CPC) have a ticket for admission into Monday through Friday, 9:00 a.m. The College Park Center, Clay Gould - 5 p.m., and up until game time Ballpark, Allan Saxe Field, and on weekdays. Weekend Will Call is Maverick Stadium. availble one(1) hour prior to game time. Tickets ordered eleven (11) Clear Bag Policy INFORMATION for College Park Center MISC INFORMATION Prohibited Items by off-duty law enforcement officers. transferable. Any unauthorized use • Artificial noisemakers (bells, Firearms must be secured at either of a credential will result in the pass horns, kazoos, whistles, the UTA Police Department or within being revoked immediately. etc). These items can cause individual’s vehicle. distractions for participants and The Campus Carry law (S.B. 11) does Press passes will be distributed to officials in the game. not pertain to sporting events on those working in the designated press • Bags and other items larger campus. No weapons of any kind are areas. than 12”x12”x18”. Diaper bags permitted in University of Texas at are allowed in the stadium but Arlington Athletics sporting events. Credential requests must be made must meet the size restrictions of For full details on Campus Carry, through Jason MacBain at jason. 12”x12”x18”. visit http://www.uta.edu/news/info/ campus-carry [email protected] • Banners, flags, flag poles, signs, umbrellas, etc. • Cameras with detachable lenses Emergency Elevators greater than 10”, video cameras For any emergency at CPC, including There are two elevators located in and tripods. medical emergencies, notify the College Park Center. Elevators are • Coolers, containers, or ice chests. nearest usher or police officer. located at Gate 1 (West Side) and Gate • Explosive and flammable 3 (North Side). materials, disabling chemicals Evacuation and other dangerous items. Concessions • Food. Snacks needed for medical In the event of an emergency, listen A variety of concessions are available purposes are allowed. for instructions from the public address announcer, stadium ushers throughout all venues, cash and • Items deemed a saftey hazard and law enforcement will direct credit are accepted. All patrons or annoyance (Frisbees, beach you to the closest safe exit. Assist will be asked to present ID upon balls, balloons, projectiles, laser other patrons who may need your purchasing alcoholic beverages. pointers, fireworks, firearms, assistance. All exits and emergency weapons, etc.) exits are in the stadium are clearly • Outside beverages or beverage marked. Public Parking containers, including sealed or Paid public parking is available in empty water bottles. the College Park District located at • Pets (except service dogs). Dogs Game dates and times UTA Blvd. and Center Street. Three allowed at Clay Gould Ballpark UTA game dates and times are subject garages are available on basketball and Allan Saxe Field to change. In the event a game game day double-headers and Men’s • Strollers date or time change should occur, only games. Volleyball and Women’s Basketball game day parking is free. • Folding chairs the information will be posted on utamavs.com on Twitter via @utamavs Complimentary parking is available • Drones and communicated through the local for all games south of Mitchell Street.