Hotels, Resorts & Cruise Lines Driving forces Highlighted criteria & The COVID-19 pandemic has had an unprecedented impact on dimension weights hotels, resorts, and cruise lines. With global travel halting due to Environmental Dimension..24% restrictions, up to 120 million tourism jobs are at risk, according to – Climate Strategy the World Tourism Organization. Going forward, sustainability will be – Environmental Policy & even more central to attract customers, enhance product offerings, Management Systems and engage more actively with stakeholders. Environmental – Operational Eco-Efficiency preservation and an increased interest in eco-tourism and volunteer tourism have created new business opportunities, while hotels, Social Dimension ..............41% resorts, and cruise operators place greater emphasis on reducing – Human Rights their environmental impact. Human rights issues linked to local – Labor Practice Indicators employment must continue to be addressed, and implementation of – Occupational Health and local monitoring systems is crucial. Industry-wide efforts to address Safety issues such as human trafficking offer an opportunity for companies to consistently and effectively tackle both these concerns. Governance & Economic Long-term risk management systems must address economic, Dimension ........................ 35% geopolitical, and climate risks to support business continuity and – Codes of Business Conduct adaptability to changing global conditions. – Customer Relationship Management – Risk & Crisis Management Sustainability leaders 2021 Industry statistics S&P Global Gold Class Number of companies assessed 46 Hilton Worldwide Holdings Inc. United States Market capitalization of assessed companies S&P Global Silver Class (in USD billion) 233.1 Meliá Hotels International, S.A. Spain Number of companies in Yearbook 6 S&P Global Bronze Class Market capitalization of companies in Yearbook NH Hotel Group, S.A.* Spain (in USD billion) 51.4 Sustainability Yearbook Members InterContinental Hotels Group PLC United Kingdom Minor International Public Company Limited Thailand TUI AG Germany * S&P Global Industry Mover 132 The Sustainability Yearbook 2021.