International Student Handbook Version 2.0 29/08/2019 Contents Welcome to TVSA Pilot Training ............................................................................................................ 5 Welcome ................................................................................................................................................. 5 About TVSA ......................................................................................................................................... 5 Studying with TVSA Pilot Training ........................................................................................................... 5 Contact Details ........................................................................................................................................ 6 Key Staff .............................................................................................................................................. 6 Our Facilities / Resources .................................................................................................................... 6 Courses Provided by TVSA Pilot Training .............................................................................................. 7 AVI50215 - Diploma of Aviation (Commercial Pilot Licence - Aeroplane) ...................................... 7 AVI50415 - Diploma of Aviation (Instrument Rating) ..................................................................... 8 Support Services ..................................................................................................................................... 9 Support Staff ....................................................................................................................................... 9 Support Services available to you ..................................................................................................... 11 External Support Services ................................................................................................................. 11 Reading and Writing Hotline ......................................................................................................... 11 Centrelink (for domestic students only) ....................................................................................... 11 The Victorian Equal Opportunity & Human Rights Commission .................................................. 12 Legal Aid Victoria .......................................................................................................................... 12 Disability Rights Victoria ............................................................................................................... 12 Lifeline ........................................................................................................................................... 12 Fair Work Australia ....................................................................................................................... 12 Reach Out ...................................................................................................................................... 12 Where to go if you need additional support..................................................................................... 13 Selection & Enrolment ......................................................................................................................... 13 Fees & Charges ..................................................................................................................................... 13 Refunds Policy ...................................................................................................................................... 14 Life in Australia ..................................................................................................................................... 16 Bacchus Marsh Township ................................................................................................................. 16 What to do in and around Bacchus Marsh ....................................................................................... 16 Great Ocean Road ................................................................................................................................. 17 About Melbourne / Victoria ................................................................................................................ 18 Supermarkets ....................................................................................................................................... 19 In Victoria, there are a number of major supermarkets. These are: ............................................... 19 Other Shopping Requirements ......................................................................................................... 19 Public Transport ................................................................................................................................... 19 Taxis/Uber ............................................................................................................................................ 21 How to tell if a taxi is available for hire......................................................................................... 21 Paying your taxi fare ..................................................................................................................... 22 Beach Safety ......................................................................................................................................... 23 Emergency Services .............................................................................................................................. 23 Medical Services ................................................................................................................................... 25 Other Services ...................................................................................................................................... 27 Phone & Internet .................................................................................................................................. 28 Legal Services ........................................................................................................................................ 29 Banking ................................................................................................................................................. 30 Financial Aid ......................................................................................................................................... 31 Employment Rights / Conditions ......................................................................................................... 31 Recognition and Credit Transfers ........................................................................................................ 32 Recognition of qualifications and statements of attainment issued by another RTO ...................... 32 Credit transfer ................................................................................................................................... 32 Recognition of Prior Learning ........................................................................................................... 32 Your course and assessment ................................................................................................................ 32 Assessment ....................................................................................................................................... 33 Reasonable adjustment in assessment ............................................................................................. 33 Appealing assessment decisions ....................................................................................................... 34 Student Plagiarism, Cheating and Collusion ........................................................................................ 34 Student Holidays ................................................................................................................................... 34 The Students Obligations ..................................................................................................................... 35 Being Prepared for Flights & Ground Theory.................................................................................... 35 Cancellations ..................................................................................................................................... 35 Language ........................................................................................................................................... 35 Student conduct and general housekeeping ........................................................................................ 35 Student Code of Conduct ..................................................................................................................... 37 Students’ Rights ................................................................................................................................ 37 Students’ Responsibilities ................................................................................................................. 37 Legislation and you .............................................................................................................................. 39 Workplace Health and Safety ..........................................................................................................