AudioCodes One Voice Operations Center Element Management System & Session Experience Manager Installation, Operation and Maintenance Manual Version 6.8 IOM Manual Contents Table of Contents 1 Overview ............................................................................................................ 15 Pre-installation Information ....................................................................................17 2 Component Information .................................................................................... 19 2.1 Managed VoIP Equipment....................................................................... 19 2.2 SEM Server Disk Requirements ............................................................. 20 3 Hardware and Software Requirements ............................................................ 21 3.1 EMS Server and Client Requirements ................................................... 21 3.2 EMS and SEM Bandwidth Requirements............................................... 22 3.2.1 EMS Bandwidth Requirements ............................................................... 22 3.2.2 SEM Bandwidth Requirements ............................................................... 22 4 EMS Software Deliverables .............................................................................. 23 4.1 Dedicated Hardware Installation – DVDs 1-4......................................... 23 4.2 VMware – DVD 5 ...................................................................................... 24 4.3 Hyper-V– DVD 5 ....................................................................................... 24 EMS Server Installation ...........................................................................................25 5 Testing Installation Requirements -Dedicated Hardware .............................. 27 5.1 Hardware Requirements ......................................................................... 27 5.1.1 Testing Hardware Requirements on the Linux Platform .......................... 27 6 Installing the EMS Server on Dedicated Hardware ......................................... 29 6.1 ISO Files Verification ............................................................................... 29 6.1.1 Windows ................................................................................................ 29 6.1.2 Linux ...................................................................................................... 30 6.2 Installing the EMS Server on the Linux Platform .................................. 31 6.2.1 DVD1: Linux CentOS 5.9 ........................................................................ 31 6.2.2 DVD2: Oracle DB Installation ................................................................. 34 6.2.3 DVD3: EMS Server Application Installation ............................................ 36 6.3 EMS Server Users .................................................................................... 39 7 Installing the EMS on Virtual Server Platform ................................................ 41 7.1 Installing the EMS Server on the VMware Platform .............................. 41 7.2 Installing the EMS Server on Microsoft Hyper-V Platform ................... 48 7.2.1 Installing the Virtual Machine .................................................................. 49 7.2.2 Configuring the Virtual Machine to run the EMS server .......................... 53 7.2.3 Changing MAC Addresses from 'Dynamic' to 'Static' .............................. 55 7.2.4 Expanding Disk Capacity ........................................................................ 56 7.2.5 Assigning EMS Server IP Address to Network ....................................... 60 EMS Server Upgrade ...............................................................................................63 Version 6.8 3 June 2014 EMS and SEM 8 Upgrading the EMS Server on Dedicated Hardware ...................................... 65 8.1 Upgrading the EMS Server ..................................................................... 65 9 Upgrading the EMS Server on the VMware Platform ..................................... 69 EMS Server Machine Maintenance .........................................................................71 10 EMS Server Manager ......................................................................................... 73 10.1 Getting Started with EMS Server Manager ............................................ 73 10.1.1 Connecting to the EMS Server Manager ................................................ 73 10.1.2 Using the EMS Server Manager ............................................................. 76 10.2 Status ....................................................................................................... 76 10.3 General Information ................................................................................ 77 10.4 Collect Logs ............................................................................................. 79 10.5 Application Maintenance ........................................................................ 81 10.5.1 Start /Stop the Application ...................................................................... 82 10.5.2 Web Servers .......................................................................................... 83 10.5.2.1 JAWS IP Configuration ........................................................................84 10.5.3 SEM License .......................................................................................... 84 10.5.4 Shutdown the EMS Server Machine ....................................................... 85 10.5.5 Reboot the EMS Server Machine ........................................................... 85 10.6 Network Configuration ............................................................................ 86 10.6.1 Server IP Address .................................................................................. 87 10.6.2 Ethernet Interfaces ................................................................................. 88 10.6.2.1 EMS Client Login on all EMS Server Network Interfaces ....................88 10.6.2.2 Add Interface .......................................................................................90 10.6.2.3 Remove Interface ................................................................................91 10.6.2.4 Modify Interface ...................................................................................91 10.6.3 Ethernet Redundancy ............................................................................. 92 10.6.3.1 Add Redundant Interface .....................................................................93 10.6.3.2 Remove Ethernet Redundancy ...........................................................95 10.6.3.3 Modify Redundant Interface.................................................................96 10.6.4 DNS Client ............................................................................................. 97 10.6.5 NAT ........................................................................................................ 98 10.6.6 Static Routes .......................................................................................... 99 10.6.7 SNMP Agent ........................................................................................ 100 10.6.8 Server SNMPv3 Engine ID ................................................................... 100 10.7 Date and Time Settings ......................................................................... 101 10.7.1 NTP ...................................................................................................... 102 10.7.1.1 Stopping and Starting the NTP Server ..............................................103 10.7.1.2 Allow and Restrict Access to NTP Clients .........................................103 10.7.2 Timezone Settings ................................................................................ 103 10.7.3 Date and Time ...................................................................................... 103 10.8 Security .................................................................................................. 105 10.8.1 Add EMS User ..................................................................................... 106 10.8.2 SSH Server Configuration Manager ..................................................... 107 10.8.2.1 SSH Log Level ...................................................................................108 10.8.2.2 SSH Banner .......................................................................................109 10.8.2.3 SSH on Ethernet Interfaces ...............................................................110 10.8.2.4 Enable/Disable SSH Password Authentication .................................113 10.8.2.5 Enable SSH IgnoreUserKnownHosts Parameter ..............................114 IOM Manual 4 Document #: LTRT-94139 IOM Manual Contents 10.8.2.6 SSH Allowed Hosts ............................................................................115 10.8.3 DBA Password ..................................................................................... 120 10.8.4 OS Passwords Settings ........................................................................ 120 10.8.4.1 General Password Settings ...............................................................121 10.8.4.2 Operating System Users Security Extensions ...................................122 10.8.5 Start / Stop File Integrity Checker ........................................................