SITE DIRECTORY AND LOCATION MAPS EAST GRAMPIANS HEALTH SERVICE GRAMPIANS HEALTH EAST POMONAL 35km ELMHURST 25km ARARAT WARRAK MOYSTON Ararat Rural City 15km (Part of Central Grampians) BUANGOR MAROONA 18km 2 016-17 ANNUAL REPORT 016-17 ANNUAL WILLAURA TATYOON 34km MININERA STREATHAM Wimmera Central Grampians Central Highlands WICKLIFFE WESTMERE 54km LAKE BOLAC 49km EAST GRAMPIANS 70 LOWE STREET WILLAURA HEALTH CARE HEALTH SERVICE Aged Care Facility Delacombe Way, Willaura 3379 P: 03 5354 1600 PO Box 155 70 Lowe Street, Ararat 3377 2016-17 P: 03 5352 9323 Girdlestone Street, Ararat 3377 PARKLAND HOUSE GARDEN VIEW COURT Delacombe Way, Willaura 3379 P: 03 5352 9300 Lowe Street, Ararat 3377 P: 03 5354 1613 F: 03 5352 5676 P: 03 5352 9324 ANNUAL E: [email protected] PATRICIA HINCHEY CENTRE www.eghs.net.au Girdlestone Street, Ararat 3377 P: 03 5352 9326 REPORT DEMONSTRATING LEADERSHIP IN PATIENT SAFETY DEMONSTRATING LEADERSHIP IN PATIENT SAFETY OUR VISION OUR VALUE STATEMENTS To be leaders in rural health care INTEGRITY We value integrity, honesty and respect OUR MISSION in all relationships East Grampians Health Service will EXCELLENCE improve our We value excellence as the appropriate community’s health standard for all services and practices and quality of life through strong COMMUNITY partnerships and We respect the dignity and rights of by responding to our community and acknowledge their beliefs, regardless of their cultural, changing needs spiritual or socioeconomic background WORKING TOGETHER We value equally all people who make a contribution to EGHS to achieve shared goals LEARNING CULTURE We strive to continually learn and develop through education, training, mentoring and by teaching others 02 DEMONSTRATING LEADERSHIP IN PATIENT SAFETY CONTENTS ESTABLISHMENT OF THE HEALTH SERVICE Our Vision, Mission & Values 02 PREMIER’S MEDIUM SIZED HEALTH SERVICE Establishment of our Health Service 03 OF THE YEAR 2016 Services and Programs 05 East Grampians Health Service is one of Victoria’s most Organisational Structure 07 innovative and progressive rural health services. This has again been recognised by the State Government who Statement of Priorities awarded East Grampians Health Service the Premier’s Strategic Priorities Part A 08 Medium Sized Health Service of the Year 2016. Performance Priorities Part B 16 East Grampians Health Service was established in 1995 Activity and Funding Part C 17 and has developed its reputation as a leader in the delivery of high quality rural health through the provision President’s Report 18 of integrated acute, residential and primary care. Responsible Bodies Declaration 22 The Annual Report, read in conjunction with our Quality Chief Executive’s Report 24 Account Report Community Matters provides our community with comprehensive information to help them Divisional Reports review our service performance. Clinical Services 32 East Grampians Health Service delivers quality health care Community Services 38 that meets the needs of the community living in Ararat, Development & Improvement 44 Willaura, and throughout the local government area of Executive Services 50 Ararat Rural City. The Board, in partnership with all tiers of Government, review community expectations through Financial Services 56 its Strategic Plan. Good governance is led by the Board Medical Services 58 and implemented by the Executive Team and staff who Support Services 60 are committed to delivering patient centred care within fiscal restraints. Working together the Board and Executive Corporate Governance Team continue to deliver appropriate and financially Responsible Officers 64 effective programs to the community. The Board 65 The Annual Report will review the year’s progress Executive Team 66 towards meeting the vision and mission of East Grampians Senior Staff 67 Health Service. Medical Staff 68 East Grampians Health Service’s Annual Report and Legislative Compliance 69 its Quality Account Report Community Matters will be presented for adoption at the Annual General Meeting to Disclosure Index 72 be held at 6.00 pm on Tuesday 28 November 2017 at the Additional Information 72 Willaura Hall. Glossary 73 Following our Annual General Meeting the Annual Report and our Quality Account Report Community Matters will be Financial Report 74 available on our website www.eghs.net.au Site Directory and Contact Details Back Cover TRADITIONAL OWNERS ACKNOWLEDGEMENTS East Grampians Health Service acknowledges the traditional owners, both past and present, of the Editor: Fiona Watson Jardwadjali and Djab Wurrung people. Design & Layout: Digital Outlaw Photography: Fiona Watson, Jodie Holwell Printing: FRP Printing And thanks to the community and staff members who COVER IMAGE: Grampians Medical Training Intern have contributed to this report Dr Blessed Gwatiwa and Dr Prasad Fonseka 2016-17 ANNUAL REPORT 03 HEALTH SERVICE OF THE YEAR East Grampians Health Service was awarded one of the top honours in the Victorian Public Healthcare Awards by being named the Premier’s Medium Sized Health Service of the Year in 2016. L-R Katherine Cooper, Dr Debra Schulz, Tanya Haslett, Matthew Wood, Maree Fraser, Peter Armstrong 04 DEMONSTRATING LEADERSHIP IN PATIENT SAFETY SERVICES AND PROGRAMS As a medium sized rural health service, East Grampians Health Service delivers a comprehensive range of programs and services to the community that are accessed through inpatient, residential, home and community based services. Our health service is located at Ararat and Willaura but also delivers programs throughout the Local Government Area of Ararat Rural City. We have demonstrated our ongoing commitment to providing safe, quality care to our community and have been recognised for the second year in a row as the Premier’s Medium Sized Health Service of the Year. CLINICAL COMMUNITY SERVICES MEDICAL SERVICES PYRENEES HOUSE • Chemotherapy • Ante Natal • Credentialing EDUCATION CENTRE • Inpatient Unit • Ark Toy and Activity Centre • General Medicine • Education and Training • Infection Control • Breast Health • General Surgery • Diploma of Nursing • Obstetrics including • Cardiac Rehabilitation - Ear Nose & Throat • Function Centre Midwifery, Domiciliary • Chronic Disease - Gynaecology • Graduate Nurse Program Midwifery Management - Ophthalmology • Undergraduate/ • Palliative Care • Community Nursing - Orthopaedics Postgraduate Clinical • Pharmacy Programs (District Nursing, - Urology Education • Urgent Care Hospital Admission - Dental GRAMPIANS HEALTH Risk Program, Regional • Medical Interns PERIOPERATIVE SERVICES Assessment Service, ALLIANCE MEMBERS • Supervision of • Central Sterilising Unit Hospital in the Home, East Grampians Health Medical Interns Service (EGHS) • Day Procedure Unit Palliative Care, Wound and Ballan District Health & Care • Haemodialysis Stomal Therapy, Post Acute DEVELOPMENT Care) (BDHC) • Operating Suite & IMPROVEMENT • Continence Support Ballarat Health Services (BHS) • Surgical Preadmission Unit • Accreditation • Dental services including • Education and Beaufort & Skipton Health AGED CARE outreach to schools and Professional Development Service (B&SHS) • 70 Lowe Street kindergartens • Information & East Wimmera Health Service • Garden View Court • Diabetes Education Communication (EWHS) • Lifestyle Team • Dietetics Technology Hepburn Health Service (HHS) • Parkland House • Exercise Physiology • Occupational Health Maryborough District Health Service (MDHS) • Willaura Day Centre • Home Care Packages & Safety Stawell Regional Health (SRH) • Willaura Health Care • Occupational Therapy • Organisational • Patricia Hinchey Centre – Development MEDICAL IMAGING planned activity groups • Quality & Risk • General X-Ray • Physiotherapy • Research • Image Intensifier • Podiatry SUPPORT SERVICES • Multi-Slice CT Scanner • Pulmonary Rehabilitation • Accommodation • OPG • Social Work - staff & students (Panoramic Dental X-ray) • Speech Pathology • Building Projects • Ultrasound (including • Women’s Health Clinic (PAP • Catering (Internal/external 3D/4D obstetrics, Testing) vascular, musculo-skeletal, functions & Café Pyrenees/ interventional) FINANCE SERVICES Meals on Wheels/Delivered Meals • Budget & Finance • Environmental EXECUTIVE SERVICES • General Accounting (Cleaning/Linen/Waste) • Business Support • Patient Billing • Fire & Emergency • Community Liaison • Payroll • Maintenance • Compliments and • Reception Concerns (Preventative Maintenance/ • Supply/Stores • Human Resources Contracts & Agreements/Fleet) • Security Please refer to the site directory and map on the back cover for addresses and phone numbers. 2016-17 ANNUAL REPORT 05 YOUR HEALTH SERVICE The Health Service’s 11,183 people live within A diverse workforce catchment area covers the catchment area from over 4,230 sq kms (ref. Ararat Rural City) 14 di erent countries 116 babies born 4,231 Urgent Care 12,845 Community Nursing in 2016-2017 presentations occasions of service 5,395 total 2,187 operations 5,109 Dental treatments admissions conducted (2,282 people seen) 14,497 Community Health 28,474 Aged Care Number of sta occasions of service bed days upskilled 50 06 DEMONSTRATING LEADERSHIP IN PATIENT SAFETY ORGANISATIONAL STRUCTURE Board President Matthew Wood Executive Assistant Chief Executive to CEO Nick Bush Director of Director Development Director of Human Resources Clinical Services and Improvement Community Services Acute Services Risk Allied Health Perioperative Services Quality Community Nursing Community Liaison Aged Care Services Organisational Development Dental Medical Imaging