BT Ireland Consumer - Services and Charges Products We support the following products for our consumer customers:- • Flat Rate Anytime 180 • Flat Rate Evening and Weekends 30 / 50 / 80 • IOL No Limits • IOL Gold • Internet IOL free / Ocean free / PAYG • Talk • Talk Plus • Talk A Lot • Call Mobile • Call International Services and Charges Flat Rate Anytime (180 hours per month) Product Standard Price per month Price per month with BT Talk or Talk Plus Flat Rate Anytime €27.44 €23.37 Flat Rate (evenings & weekends) Product Number of hours Price per month Flat Rate (evenings & weekends) 30 30 hours off peak €10.14 Flat Rate (evenings & weekends) 50 50 hours off peak €15.24 Flat Rate (evenings & weekends) 80 80 hours off peak €20.32 Peak time applies: 7am-7pm Monday to Friday Off-Peak time applies: 7pm to 7am Monday to Friday, 7pm Friday to Midnight Friday, All of Saturday, All of Sunday, Sunday midnight to 7am Monday. Product Price IOL No-Limits Rental €25.92 per month (billed Two-Monthly) IOL No-Limits Daytime Usage 4.09c per minute IOL Gold Rental €15.50 per month (billed Two-Monthly) OR €154.89 per annum (billed annually) IOL Gold Usage Daytime: 2.06c per minute Evening: 1.03c per minute Weekend: 1.03c per minute Internet IOL free/Ocean free/Pay As You Go Daytime: 5.25c per minute Evening: 1.34c per minute Weekend: 1.34c per minute Phone Services for Home Product Price per month Call charges Talk N/A See rates table Talk Plus €15.34 See rates table Talk A Lot €5.03 See rates table CallMobile* €1.98 Call International* €5.09 BT Ireland Consumer - Services and Charges * CallMobile and Call International must be ordered as an add-on to either Talk, Talk Plus, Talk A Lot or as part of a Broadband Bundle. There is a once off set up charge for Call International of €5.09 per country. All prices inc VAT @ 23%. Call Pricing Peak Off Peak BT Talk BT Talk Plus BT Talk BT Talk Plus / A Lot Local 3.9c Included 1.3c Included National (inc. NI) 3.9c Included 1.3c Included BT call rates to Irish 21.09c 21.09c 18.1c 18.1c mobiles for all opera- tors8 UK1 15.3c Included 15.3c Included UK Non Geographic3 29.7c 29.7c 27.1c 27.1c Europe2 35.9c 35.9c 24.5c 24.5c Europe Mobile3 55.0c 55.0c 66.4c 66.4c USA & Canada 18.6c 18.6c 14.2c 14.2c Australia /NZ4 68.7c 68.7c 37.4c 37.4c Australia Mobile 99.2c 99.2c 67.9c 67.9c World A5 81.2c 81.2c 62.4c 62.4c World B6 100.3c 100.3c 100.0c 100.0c World C7 182.7c 182.7c 173.4c 173.4c All BT prices are cent per minute, inclusive of VAT at 23% Subject to BT’s terms and conditions. All calls included within the Talk A Lot service are up to 1 hour duration, during off peak hours only. All calls made during peak hours are charged at Talk rates. Peak time applies: 7am-7pm Monday to Friday Off-Peak time applies : 7pm to 7am Monday to Friday, 7pm Friday to Midnight Friday, All of Saturday, All of Sunday,Sunday midnight to 7am Monday. The call set up charge is 6.05c for all call types listed above (except for those included in Talk Plus & Talk A lot packages). Calls are rounded up to nearest minute. Please note that non-ge- ographic numbers are not included in Broadband & Total Talk, Talk Plus and Talk A Lot packages. A non-Geographic number is a number where a geographic area is not directly identifiable from the number. The services covered by these numbers include amongst others, free phone, local and national rate “telenumbers”, VOIP services, premium rate services and mobile numbers. For example Irish non-geographic numbers include numbers beginning with 0818, 1890, 1850 and calls to mobiles. Ireland geographic Ireland numbers beginning with STD codes: 01, 021, 022, 023, 024, 025, 026, 027, 028, 029, 041, 042, 043, 044, 045, 046, 047, 048, 049, 0402, 0404, 051, 052, 053, 054, 055, 056, 057, 058, 059, 0504, 0505, 061, 062, 063, 064, 065, 066, 067, 068, 069, 071, 074, 090, 091, 093, 094, 096, 095, 097, 098, 099 Ireland non-geographic All Ireland numbers not covered by Ireland geographic including amongst others numbers beginning with STD codes 076, 083, 085, 086, 087 and all numbers beginning with 1, 0818, and 0700. UK geographic Numbers beginning with 0044(1) or 0044(2). UK non-geographic Numbers that begin with 0044 except 00441 and 00442 (i.e. 00443, 00444, 00445, 00446, 00447, 00448, 00449). Guide to Destinations 1. UK geographic - All numbers in UK starting 0044 (1) or 0044 (2) 2. Europe - Austria, Belgium, Czech Republic, Denmark (including Faroe Islands), Finland, France, Germany, Greece, Green- land, Hungary, Iceland, Italy, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Spain (including Balearic Islands, Canary Islands, Cueta & Melilla), Sweden, Switzerland and Vatican City. BT Ireland Consumer - Services and Charges 3. International Non-geographic Charge bands (includes mobile) by number range: • UK Non geographic: All Numbers that begin with 0044 – (3),(4),(5),(6),(7)(8),(9) • A Surcharge of 30.5c per minute applies to calls to international mobiles. Europe Mobile: Austria 0043 (650), (660), (663 - 664), (666), (669), (676), (678), (686), (699)Belgium 0032 (17), (446), (452-454), (459),(47-49) : Czech Republic 00420 (601 - 608), (712-713), (72 - 73), (77), (93), (961 - 968) : Denmark 0045 (2), (30-31), (40-41), (50–51), (60-61) : Finland 00358 (4), (50) France 0033 (6) : Germany 0049 (15), (160 - 163), (17), (700 – 701) : Greece 0030 (692-694), (697), (699) : Italy 0039 (310), (320), (323), (328 - 331), (333 - 340), (343), (346 - 349), (360), (363), (368), (370),(377), (380), (383), (388 - 393) : Netherlands 0031 (61-62), (630), (64–66) : Norway 0047 (4), (9) : Portugal (including Azores and Madeira) 00351 (9), (169), (189), (609), (669) : Spain (including Balearic Islands, Canary Islands, Ceuta and Melilla) 0034 (6) : Sweden 0046 (10), (124), (126 - 127), (129), (252), (376), (450), (458), (518 - 519), (592 - 593), (595 - 596), (673 - 674), (701- 709), (730), (7310), (7315 – 7316), (7320 – 7323), (733), (7340-7344), (7355 – 7359), (736 - 739), (763), (7822), (7890) : Switzerland 0041 (76-79) • Australia Mobile Australia 0061 - (14-19), (40-44) 4. Australasia – Australia (incl. Tasmania), Christmas Island, Hong Kong, Japan, Malaysia, New Zealand, Singapore 5. World A - Albania, Algeria, Anguilla, Antigua and Barbuda, Armenia, Azerbaijan, Bahamas, Barbados, Belarus, Bermuda, Bosnia-Herzegovina, Bulgaria, Cayman Islands, Croatia, Cyprus, Dominica, Dominican Republic, Egypt, Estonia, Georgia, Gi- braltar, Grenada, Indonesia, Israel, Jamaica, Kazakhstan, Kyrgystan, South Korea, Latvia, Lithuania, Libya, Macedonia, Mexico, Malta, Moldova, Montenegro, Montserrat, Morocco, Nevis, Palestine, Philippines, Puerto Rico, Romania, Russia, Serbia, Slo- vakia, Slovenia, St. Kitts, St. Lucia, St. Vincent and The Grenadines, Taiwan, Tajikistan, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos, Ukraine, Uzbekistan, Virgin Islands (British), Virgin Islands (U.S), Yugoslavia (Serbia & Montenegro). 6.World B - Argentina, Bahrain, China, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, South Africa, Syria, United Arab Emir- ates 7. World C - All other states 8. Irish mobile – includes Vodafone, o2, Meteor, Network 3. Other Call Charges Dialed Number Service Type Per Call Charge Minimum Call Charge Peak Off PeaK 118** Directory Enquiries Various As published by the Various Various Service Provider 1191 Speaking Clock 9.66c - 5.25c 1.34c 076 (VOIP) VOIP 9.66c - 5.25c 1.34c 1512 Premium Rate 25.41c - - - 1513 Premium Rate 61.00c - - - 1514 Premium Rate 76.24c - - - 1515 Premium Rate 101.65c - - - 1516 Premium Rate 152.48c - - - 1517 Premium Rate 203.31c - - - 1518 Premium Rate 304.95c - - - 1520 Premium Rate 6.05c - 15.25c 14.93c 1530 Premium Rate 6.05c - 33.54c 32.86c 1540 Premium Rate 6.05c - 61.00c 59.75c 1550 Premium Rate 6.05c - 96.57c 94.60c 1559 Premium Rate 6.05c 75.22c 73.69c 1560 Premium Rate 6.05c - 1.2707c 124.48c 1570 Premium Rate 6.05c - 1.7789c 174.28c 1580 Premium Rate 6.05c - 2.4397c 239.01c 1590 Premium Rate 6.05c - 294.79c 288.81c 0700 Personal Number 9.66c - 8.57c 5.16c 0818 Shared rate timed 6.77c - 5.25c 1.34c tariff 1850 Shared rate fixed 6.77c - - - tariff BT Ireland Consumer - Services and Charges Dialed Number Service Type Per Call Charge Minimum Call Charge Peak Off PeaK 1890 Shared rate timed 9.66c - 5.25c 1.34c tariff 1891 Internet 9.66c - 2.03c 1.00c 190X Customer Service - - - - 1904 BT Customer - - - - Service 1893 252525 €10.16 Inc. VAT Flat rate charge per monthly billing period for 25 hours Evening & Weekend calling. Daytime calls and Evening & Weekend Calls in excess of 25 hours monthly allowance are charged at standard 1892 rates. 1893 606060 €20.32 Inc. VAT Flat-rate charge per monthly billing period for 60 hours Evening & Weekend calling. Daytime calls and Evening & Weekend Calls in excess of 60 hours monthly allowance are charged at standard 1892 rates. 1893 150150 €30.49 Flat-rate charge per monthly billing period for 150 hours anytime. Calls in excess of 150 hours monthly allowance are charged at standard 1892 rates. All prices include VAT. VAT is charged at 23% unless otherwise stated. Terms and Conditions BT Ireland Terms for new customers from 1st October 2008 and for existing customers from 1st Novem- ber 2008. For all IOL No Limits, IOL Gold, Home Phone and Pay As You Go customers please click here for your terms and conditions The terms and conditions below apply, in the manner provided for below, to the provision by BT of each of the services listed in the following table: SERVICE NAME DESCRIPTION Flat Rate Anytime Means the service whereby the Customer shall be provided with dial up access to the Internet at a flat rate charge per month.