This notice applies to your vehicle, CUSTOMER SATISFACTION NOTIFICATION [Model Year and Model] Reprogram Powertrain Control Module VIN XXXXXXXXXXXXXXXXX Dear [Name], V51 At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would LOGO like to make to your vehicle [1]. This will be done at no charge to you. We are recommending the following improvements be performed on certain [2010 Model Year (XK) Jeep Commander, 2010-2011 Model Year (KA) Dodge Nitro, 2010-2012 Model Year (KK) Jeep Liberty, 2010-2014 Model Year (LX) Chrysler 300, 2010-2014 Model Year (LC) Dodge Challenger, 2010-2015 Model Year (JK) Jeep Wrangler, 2010-2015 Model Year VEHICLE PICTURE (DJ) RAM 2500 Pickup, 2010-2015 Model Year (WK) Jeep Grand Cherokee, 2011-2012 Model Year (PM) Dodge Caliber, 2011-2014 Model Year (JS) Chrysler 200, Dodge Avenger, 2011-2015 Model Year (MK) Jeep Patriot/Compass, 2011-2014 Model Year (LD) Dodge Charger, 2011-2015 Model Year (RT) Chrysler Town & Country, Dodge Grand Caravan, 2011-2015 Model Year (WD) Dodge Durango, 2011-2015 Model Year (JC) Dodge Journey, 2011-2015 Model Year (DD) RAM 3500 Cab Chassis, 2013-2014 Model Year (DS) RAM 1500 Pickup, 2012-2015 Model Year (PF) Dodge Dart, 2014-2015 Model Year (D2) RAM 3500 Pickup, 2015 Model Year (UF) Chrysler 200, 2015 Model Year (KL) Jeep Cherokee, YOUR SCHEDULING OPTIONS 2010-2011 Model Year (ND) Dodge Dakota, 2015 Model Year (LA) Dodge Challenger] vehicles. 1. RECOMMENDED OPTION WHY DOES MY VEHICLE NEED REPAIRS? [1] Call your authorized Chrysler / The Powertrain Control Module (PCM) on your vehicle may require updated software. Some Permanent Fault Codes (PFC) can be stored in the PCM engine controller memory and Dodge / Jeep® / RAM Dealership may not be able to be erased as required under certain conditions, even after the vehicle is repaired. The persistent Diagnostic Trouble Code (DTC) in the PFC register could be found in 2. Call the FCA Recall Assistance PCM memory when a Smog (inspection/maintenance station) Check is performed on the Center at 1-800-853-1403. An vehicle and the customer may be denied license tag renewal as a result. agent can confirm part HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION availability and help schedule an FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer appointment will inspect the software level of the PCM and if necessary, reprogram the PCM with updated software. The estimated repair time is twenty minutes. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may 3. Visit recalls.mopar.com, scan the require more time. Your time is important to us, so we recommend that you schedule a service QR code below, or download the appointment to minimize your inconvenience. Please bring this letter with you to your dealership. Mopar Owner’s Companion App. TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY QR Code CALIFORNIA RESIDENTS The State of California requires the completion of this emission repair prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Proof of Correction Form after the CSN service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the CSN has been performed. Get access to recall notifications, In order to ensure your full protection under the emissions warranty provisions, it is locate your nearest dealer, and more recommended that you have your vehicle serviced as soon as possible. Failure to do so could through this website or Mopar be determined as lack of proper maintenance of your vehicle. Owner’s Companion App. You will be WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? asked to provide your Vehicle If you have already experienced this specific condition and have paid to have it repaired, you Identification Number (VIN) to may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2] protect and verify your identity. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the repair performed. DEALERSHIP INSTRUCTIONS Please reference CSN V51. We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank you for your attention to this important matter. Customer Assistance/Field Operations FCA US LLC Mr. Mrs. Customer 1234 Main Street Hometown, MI 48371 [1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information. [2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21- 8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement. .