Part No. P0937240 03.1 Business Communications Manager 2.5 Telephone Features Programming Guide 2 Copyright © 2002 Nortel Networks All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc. Trademarks NORTEL NETWORKS is a trademark of Nortel Networks. Microsoft, MS, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Symbol, Spectrum24, and NetVision are registered trademarks of Symbol Technologies, Inc. All other trademarks and registered trademarks are the property of their respective owners. P0937240 03.1 Contents 3 Contents Preface . 17 Before you begin . 17 Text conventions . 18 Acronyms . 18 Emergency 911 Dialing . 19 Related publications . 20 Chapter 1 Telephone configuration overview . 21 Configuration tool: Unified Manager . 21 Telephone types . 21 Digital telephone installation . 23 IP telephones and cordless handsets . 25 Feature operability notes . 26 Telephone buttons . 26 Accessing features (digital sets) . 27 Accessing features (NetVision telephones) . 27 One-line and two-line displays . 27 Display exceptions . 28 Buttons under the display . 28 Describing the display buttons . 28 Memory buttons . 29 Program buttons . 29 Labeling your telephone buttons . 29 Name a telephone or a line . 30 Extension numbers. 30 Line assignment . 30 Prime line . 31 Private line . 31 Target line . 31 Overflow call routing. 31 Call anomalies for telephones without line buttons . 32 Chapter 2 Answering calls . 33 Understanding ring types . 33 System ring indicators . 33 Ring tones (7000) . 33 Distinctive ring patterns . 34 Telephone Features Programming Guide 4 Contents Line buttons . 34 What line indicators mean . 35 Information about call display . 35 Viewing call information for a specific call . 35 View call information before or after answering . 36 View call information for a call on hold . 36 Make call display appear automatically . 36 Change which call information a ppears first. 36 Priority call . 36 Answer calls at a prime telephone . 37 Central answering position (CAP) module . 37 Customize your CAP(N) module . 38 Monitor telephones with the CAP(N) module . 39 Releasing a call or feature programming . 39 Pick up a call ringing at another telephone . 39 Directed Pickup . 39 Group Pickup . 40 Pickup group prompts . 40 Change a pickup group . 40 Trunk Answer . 40 Trunk Answer prompts . 41 Answer DNs . 41 Answer keys . 42 Listen to a call as a group . 43 Cancel Group Listening . 43 Chapter 3 Make a call . 45 Using line pools . 47 Programming line access. 47 Use a line pool to make a call . 47 Program a line pool feature code . 48 Line buttons . 48 Select how you dial your calls . 48 Standard dial . 48 Automatic dial . 49 Pre-dial . 49 Receive a busy signal on an.