Crisis Management Guide Fall 2011 Editi on Prepare. Prevent. Protect. NATIONAL ASSOCIATION FOR BIOMEDICAL RESEARCH 818 Connecticut Avenue NW, Suite 900 Washington, DC 20006 Telephone: 202-857-0540, Fax: 202-659-1902 Internet: www.nabr.org E-mail: [email protected] 2 Crisis Management Guide Prepare. Prevent. Protect. TABLE of CONTENTS Introduction Animal Activists Pose a Real Threat to Biomedical Research..........................................................................7 Be Prepared – This Guide is a Roadmap to Readiness......................................................................................9 Seize the Opportunity – Take the Lead Now....................................................................................................10 Assess Section One: Assess..............................................................................................................................................13 Step One: Assemble a Crisis Management Team...........................................................................................13 Step Two: Organize the Team...........................................................................................................................13 Step Three: Mobilize the Team...........................................................................................................................13 Management/Administration.......................................................................................................14 Human Resources................................................................................................................................................14 Legal..................................................................................................................................................15 Security..............................................................................................................................................15 Information Technology......................................................................................................................................16 Communications, Public, Alumni & Investor Relations..................................................................................16 Government Relations.........................................................................................................................................17 Research/Animal Care/IACUC...........................................................................................................................18 Plan Section Two: Plan.................................................................................................................................................21 Step One: Reconvene the Team...........................................................................................................................21 Step Two: Develop Team Recommendations....................................................................................................21 Step Three: Create a Crisis Action Plan.............................................................................................................21 Step Four: Stage Mock Crisis Drills..................................................................................................................22 Management/Administration...............................................................................................................22 Human Resources................................................................................................................................................22 Security..............................................................................................................................................................23 Information Technology......................................................................................................................................24 Communications/Public Relations....................................................................................................................25 Government Relations.........................................................................................................................................26 Research/Animal Care/IACUC...........................................................................................................................27 Implement Section Three: Implement....................................................................................................................................31 Notify and Mobilize Crisis Action Team...........................................................................................................31 Initiate Your Crisis Action Plan..........................................................................................................................31 Tailor Your Response to the Type of Crisis........................................................................................................31 Situation-Specifi c Responses..............................................................................................................................32 Negative Media Campaigns..........................................................................................................................32 Research Facilities and Employees Threatened at Work........................................................................35 Individuals Harassed or Threatened..........................................................................................................37 3 National Association for The Nation’s leading advocate for sound public policy supporting the vital role of animals in biomedical research. Biomedical Research Crisis Management Guide Prepare. Prevent. Protect. TABLE of CONTENTS Evaluate Section Four Evaluate..........................................................................................................................................43 Step One: Assemble a Crisis Management Team for a Group Debriefi ng.....................................................43 Step Two: Solicit Feedback from the stakeholders........................................................................................43 Step Three: Reconvene the Crisis Management Team...................................................................................45 Step Four: Share Your Experiences with Others.............................................................................................45 Resources FBI Field Offi ce Contact Information................................................................................................................49 Suspicious Mail or Packages...............................................................................................................................57 Animal Rights Movement...................................................................................................................................58 Animal Rights Groups Index.............................................................................................................................58 Individual Animal Rights Activists Index......................................................................................................60 Animal Rights Group Profi les...........................................................................................................................62 Individual Animal Rights Activists Profi les....................................................................................................85 Online Tools for Extremists...............................................................................................................................87 Examples of Electronic Harassment.................................................................................................................89 Animal Rights Tactics: Infi ltration of Animal Facilities..................................................................................93 Major Animal Rights Infi ltrations.....................................................................................................................94 Sample Confi dentiality Agreement...................................................................................................................95 Sample Employment Screening Waiver............................................................................................................97 Sample Statement: Institutional Policy Statement on Animal Research........................................................98 Sample Checklist for Scheduled Animal Rights Events..................................................................................99 Internal & External Contact Lists...................................................................................................................101 National Professional Associations.................................................................................................................102 State Biomedical Research Associations........................................................................................................104 Federal Government Agencies.........................................................................................................................104 Congressional Representatives........................................................................................................................104 State Government Representatives.................................................................................................................105