in collaboration with Tenneco Gains Flexibility and Consistency with Capgemini Outsourcing Capgemini helps automotive supplier, Tenneco, create a business-driven IT transformation roadmap, and provides significant cost reduction while future-proofing global IT investment The Situation standardizing IT processes globally, Tenneco is a US$4.6 billion global and leveraging its global scale. In manufacturing company based in 2008 Tenneco IT decided to look into Lake Forest, Illinois, US, with 21,000 outsourcing: Tenneco was looking for employees worldwide. The company an outsourcing service provider to not is one of the world’s largest designers, only further reduce costs, but also to manufacturers and distributors of provide the flexibility to scale up or automotive ride control and emission down as business requirements and control products and systems for the budget demanded, while providing the automotive original equipment market, standardization necessary to support and the repair and replacement market global operations today and in the or aftermarket. future. Tenneco chose Capgemini to provide Application Development In 2002, in an effort to reduce global and Maintenance (ADM). IT costs, Tenneco’s IT function moved from a regionally-managed model to a global model. At that time Tenneco began the process of We were searching“ for a solution to reduce our costs while maintaining con- sistent service levels, improving staffing flexibility, and providing access to leading IT practices... The Rightshore® model allows us to always have the best skilled employ- ees at the right time and place and at the right cost. In addition Capgemini work with us to blend Tenneco and Capgemini best practices to create an efficient delivery model. Bill Haser, CIO, Tenneco” The way we do it The Solution How Tenneco and Capgemini The strength of the relationship The base ADM services are provided Worked Together between Capgemini and Tenneco for a fixed price that includes a pool Tenneco and Capgemini have “has ensured that our collaboration of hours for maintenance, service collaborated through a global, virtual works today to support a strategy requests and project work. In addition, team, and established best practices for applications development Capgemini provides staffing and to enable further innovation and that includes both servicing the support for global projects as requested productivity. Tenneco maintains a current investment in the most by Tenneco. These supplemental delivery team that consists of project cost-effective way through our services are delivered either as time and managers and business analysts who global balance of onshore/offshore materials against an established global align the client’s business needs to IT delivery, as well as future-proofing rate card, or fixed priced depending on requirements. Capgemini provides the development by anticipating the service. development and support. The Tenneco Tenneco’s evolving business delivery team manages Capgemini needs. Through its global delivery model deliverables in a seamless fashion to the called Rightshore®, Capgemini supports client. The global Capgemini team can Tom Condon, around 90 applications including easily implement new standards and ”Account Executive, Capgemini several elements of SAP, EDI, and best practices across Tenneco’s whole Oracle forms, Web services, and one organization because of the global thousand Lotus Notes databases. team structure. This collaborative team effort enables faster decision-making, The Result execution and coordination, improved The outsourcing arrangement has real-time productivity, and accelerated enabled Tenneco to achieve an overall sharing of information. IT cost reduction of 27%. About Capgemini and the The flexibility of Rightshore® means Collaborative Business Experience services are not delivered from a front office/back office model of outsourcing. Capgemini, one of the which aims to get the right balance of the best Instead, they are delivered from one world’s foremost providers of consulting, talent from multiple locations, working as team working jointly across the globe technology and outsourcing services, enables one team to create and deliver the optimum its clients to transform and perform through solution for clients. Present in more than 30 from the Tenneco headquarters in Lake technologies. Capgemini provides its clients countries, Capgemini reported 2009 global Forest, Illinois, and its European HQ with insights and capabilities that boost their revenues of EUR 8.4 billion and employs in Brussels, Belgium, to Capgemini’s freedom to achieve superior results through 90,000 people worldwide. delivery centers in Chicago, Europe a unique way of working, the Collaborative (UK, Poland, Belgium, and Portugal) Business ExperienceTM. The Group relies on More information is available at its global delivery model called Rightshore®, www.capgemini.com and Mumbai in India. This provides Tenneco with a cost-effective solution Americas Outsourcing as well as the scalability to adjust to Automotive business needs through a flexible Manufacturing pricing model that can ramp up and Application Development and Maintenance (ADM) down as required. Because it is one Rightshore® global team, Capgemini can easily Approved by: implement new standards and best Bill Haser, CIO, Tenneco practices across the whole organization, Tom Condon, Account Executive, Capgemini allowing consistent delivery to the client. In collaboration with control and ride control products and systems for the automotive original equipment market In addition, Capgemini sets high and the aftermarket. performance targets that have The company is well-balanced across product produced year-on-year improvements Since becoming a standalone company in lines, markets served and geographic regions. in efficiency, productivity and service 1999, Tenneco (NYSE: TEN) has grown to For more information visit quality that supports future application become one of the world’s leading designers, manufacturers and distributors of emission www.tenneco.com development. © 2010 Capgemini. 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