THE PROFESSIONAL PUBLICATION FOR KIA DEALERSHIP TECHNICIANS & SERVICE STAFF • VOLUME 20, ISSUE 3 • 2017 Cele2017br •a VOLUMEting 2 20,0 ISSUE Yea 1 s INSIDE THIS ISSUE: 1 Kia Tops J.D. Power’s IQS Rankings For Second Straight Year 8 Forte (YDm) LKAS/LDWS Highlights 2 Techline FAQs 9 ACX Filter Replacement 2 Latest Technical Service Bulletins, Service Actions 10 Kia Manual Air Conditioning System Diagnosis and Campaigns 3 Training Prerequisites – Preparation Equals Success! 11 ECO-Driving Assistant System (ECO-DAS) 4 New Premium Navigation Platform (AVN 5.0) 11 Blind Spot Detection (BSD) Variant Coding Options (2016MY Sorento UMa) 5 Joe’s Corner: Tune Up Your DVOM 6 Word Search Puzzle 12 2017MY Niro (DE) IBAU Variant Coding 7 3-Phase Motors and their Application on Kia Models 12 Word Search Puzzle Solution KIA TOPS J.D. POWER’S IQS RANKINGS FOR SECOND STRAIGHT YEAR For the Second consecutive year, the Kia brand has been ranked number one KIA 72 Nameplate in the 2017 J.D. Power and Associates Initial Quality Study (IQS) released in Genesis 77 IQS ranking June. Kia is at the top of the list with an improved score of 72, leading all other Porsche 78 manufacturers and improving 11 points over last year. The industry average is Ford 86 (# problems 97. The study ranks nameplates based on the number of problems reported per Ram 86 per 100 vehicles) 100 vehicles after 90 days of ownership. BMW 88 Chevrolet 88 Kia also received five J.D Power Highest Ranked awards for the Soul (Compact Hyundai 88 Multi-Purpose Vehicle), Forte (Compact Car), Cadenza (Large Car), Niro (Small Lincoln 92 SUV) and Sorento (Midsize SUV). The Kia Soul took home an IQS award for the Nissan 93 third consecutive year while Kia’s two newest models, Cadenza (redesigned) and Volkswagen 93 Niro (all-new), were outstanding performers in their first model year, with the Kia Mini 94 Cadenza earning the top score among all models ranked in the study. The 2017 Buick 95 IQS evaluates eight problem categories that comprise initial quality (Exterior, Toyota 95 Driving Experience, Features/Controls/Displays (FCD), Audio/Communication/ Industry Average 97 Entertainment/Navigation (ACEN), Seats, HVAC, Interior, Engine & Transmission); Kia focuses on improving these items as they are the primary responsibility of Kia Motors America (KMA) and its retailers for IQS improvement. KMA wishes to thank all those dealership employees who contributed to this outstanding achievement. Kia Cadenza Kia Niro Kia Soul Kia Sorento Kia Forte 2 TECH TIMES • Vol 20, No. 3•2017 TECHTIMES CELEBRATING 20 YEARS TECHLINE FAQs My customer heard on the news that Kia just On the Kia website, click on the owner’s tab and select Safety Recall announced a safety recall on Theta II engines. Q A Information for questions and answers regarding this recall. Do you have any information on this? I replaced this Theta II long block and now I do Q not have oil pressure. The light does go out at A Remove the oil pan and see if all 10 ladder frame bolts are installed. higher RPMs. I have an in-stock Optima Hybrid with service Q campaign SA 289. Do I replace the HSG on all A Yes, if the vehicle has less than 6500 miles, the HSG will need to be replaced. stock vehicles? If your RO is dated BEFORE 5/26/17 you cannot use the campaign part as it I see the SC147 long block is available now, wase befor the recall was started, you have to complete the engine install Q can I cancel my short block I ordered a A and then perform SC147 with the replacement engine installed. If your RO is month ago and use the campaign part? dated on or after 5/26 you should be proceeding with SC147 if the vehicle is one affected by the recall. LATEST TECHNICAL SERVICE BULLETINS, SERVICE ACTIONS AND CAMPAIGNS SC 147r3 Theta II Engine Inspection and/or Replacement (11-14MY QF/TF, 12-14MY XMa, 11-13MY SL) ELE 091r2 Identifying Head Unit Software Version For Direct Exchange (All Models) TRA 066 Service Action - Dual Clutch Transmission (DCT) Replacement (SA281) (17MY YDm) CLI 036r1 A/C Discharge Hose Replacement (SA267) (15-16MY YP) ENG 170 Adaptive Values Reset For DTC P0016 (17MY YDm) BOD 165 Combination TSB/Service Action: Power Sliding Door (PSD) Drive Unit Replacement (SA271) (15-17MY YP) BOD 169r2 Panoramic Sunshade Roller Guide Adjustment (SA291A) (17MY UMa) BOD 107r1 Front Door Glass Run Channel Replacement (SA167) (06-14MY VQ) CAUTION NOTICE Vehicle servicing performed by untrained persons could result The topics covered in this newsletter are designed to assist you with the in damage to the vehicle. diagnosis and repair of specific vehicle conditions. Just because a condition is described in this newsletter, do not assume that it applies to your vehicle, or that your vehicle will have that condition. In all cases, the procedures in WARNING the applicable Service Manual and/or Electrical Troubleshooting Manual or on KGIS should be performed first. • Vehicle servicing performed by untrained persons could result in serious injury or death to those persons or to others. The information and specifications provided in this document were • Always take proper and necessary safety precautions when accurate at the time of development. Kia reserves the right to discontinue or change specifications or design at any time without performing any type of service on a vehicle. notice and without incurring any obligation. • The Kia technician newsletter (Tech Times) is intended for use by professional and trained Kia automotive technicians Copyright © 2017 Kia Motors America, Inc. All rights reserved. No part of this publication may be reproduced, stored electronically, or transmitted only. It is written to provide a general overview of conditions in any form or by any means without prior written approval from Kia that may occur on some vehicles. Trained Kia technicians have Motors America, Inc. ("KMA"). KMA reserves the right to make any the equipment, tools, safety instructions, publications and changes in the descriptions, specifications, or procedures at any time. expertise to help perform the job correctly. 3 TECH TIMES • Vol 20, No. 3•2017 TECHTIMES CELEBRATING 20 YEARS TRAINING PREREQUISITES — PREPARATION EQUALS SUCCESS! Preparation is everything. No matter what the The Technical Training Course Map in the Kia Published by Kia Motors task, proper preparation produces great results. University Catalog is your plan for moving America, Inc. and produced In the case of Kia Technical Training, preparation through Kia's curriculum from the beginning of by Kia University. comes in the form of course prerequisites. your career to your learning destination. All rights reserved. Prerequisite courses establish a foundation Once you have established your learning plan, go Director, Kia University of learning that is common to most tasks to KiaUniversity.com and complete the required performed at work and in the classroom. web-based training. Then review and sign up for David Wobst Completing prerequisites ensures you are ready the specific instructor-led training courses that to advance through Kia's technical training lead you to your destination. Tech Times Editor program. Later this year, the exciting new Kia Stinger Lewis Thompson Prerequisites are required! To ensure you and will launch. Both web-based and instructor- your classmates are on a level playing field when led courses will enable you to effectively you arrive at the training center, Kia requires you diagnose, service and repair this technology- Production Coordinator to take prerequisite classes. With all students rich high-performance Kia vehicle. Be ready to Carlos Sicairos having the same basic level of understanding, an meet the challenge by completing the required instructor-led class can move forward and focus prerequisites and be the first to sign up for Tech Times Contributors on the tasks at hand. It is important that all of instructor-led training. the students get the most out of their training Dan Algarin Don’t Wait — Be Prepared. Start learning today! center experience; prerequisites help with that. Joe Alt Prerequisites come in two forms. Web-based Shari Brady courses introduce you to information covered Alan Dinh in greater depth in the training center. These Benny Ishii programs often include the systems, function, Rob Levy terms and tools that you will experience at the training center during an instructor-led class. In Barry Nelson the case of new Kia models, web-based training Neal Moen is your first introduction to the technology. Chris Risdon Instructor-led Foundation courses, like electrical, Carlos Sicairos GDS and KDS, establish a basic understanding of Stephen Thomas diagnostic procedures and tools that are commonly used throughout all instructor-led courses and in your daily tasks at the dealership. Foundation courses can help you with your job practically every day. Consider them knowledge tools in your personal tool-box. Technical Editors Don’t get caught Lewis Thompson in a jam! Complete your prerequisites Neem Van der Reest before you need them. The time Engineering Support & will come when Technical Writer you must take a class to become Neem Van der Reest certified to work on a specific system Technical Writers or new model and Scott Irwin submit warranty claims. If you have Henry Nguyen not completed the proper prerequisite classes, you won’t be able to take the class that you need now. 4 TECH TIMES • Vol 20, No. 3•2017 TECHTIMESTECHTIMES 20CELEBRATING YEARS 201996-2016 YEARS NEW PREMIUM NAVIGATION PLATFORM (AVN 5.0) This article provides information regarding the features and 2. Turn Bluetooth on from the device (phone) in order to search functionality on the latest generation Premium Navigation and select the vehicle name on the phone (Kia Motors) that system (designated as AVN 5.0) that has been applied to the matches the name on the screen.