North Community Further information about the content, reference sources or Treatment Team production of this leaflet can be obtained from the Patient Monkwearmouth Information Centre. If you would like to tell us what you think Hospital about this leaflet please get in touch. This information can be made available in a range of formats on Patient information leaflet request (eg Braille, audio, larger print, easy read, BSL or other languages). Please contact the Patient Information Centre Tel: 0191 246 7288 Published by the Patient Information Centre 2018 Copyright, Northumberland, Tyne and Wear NHS Foundation Trust Ref, PIC/762/0318 March 2018 V2 www.ntw.nhs.uk Tel: 0191 246 7288 Review date 2021 @ntwnhs NTWNHS North Community Treatment Team Introduction Monkwearmouth Hospital, Newcastle Road, This leaflet provides you with information that you may find Sunderland, SR5 1NB. useful during your time with our service. If you are not sure about anything in this leaflet please ask a member of staff. From Sunderland From From Head over Wearmouth Bridge following signs Tyne Tunnel South Shields for ‘A1018 South Shields’. Keep following these A19 Whitburn signs and Monkwearmouth Hospital is one mile Cleadon along on the right hand side. What is the Community Treatment Team? A184 A1018 WE ARE A19 from the North (The Tyne Tunnel) A184 West East HERE The Community Treatment Team provides assessment and Exit the A19 at signs for ‘Sunderland North Boldon Boldon treatment for people who are experiencing difficulty with their A184’. Continue for 3.5 miles to roundabout joining to the A1018. Take the second exit, signed A194(M) Roker mental health. ‘City Centre’. A1231 Monkwearmouth Hospital is then one mile along on the left hand side. A19 from the South (Peterlee) N The team is made up of a number of health care professionals Washington A19 Sunderland Exit the A19 at signs for ‘Sunderland North Pennywell WE including: A1231’. At the roundabout follow the Sunderland Hendon signs. S A690 • Consultant Psychiatrists After 3 miles pass the Stadium of Light Football A1018 Ground then turn left at sign for ‘South Shields • Psychologists/Psychological Therapists A1018’. Moorside Ryhope • Registered Mental Health Nurses (Community Psychiatric Monkwearmouth Hospital is then half a mile along on the right hand side. Nurse) By Public Transport A690 A19 We are about a 10 minute walk from the Stadium • Occupational Therapists A1(M) Houghton of Light Metro Station & Seaburn Metro Station. le Spring 3 miles Buses 9, 20, 20A, E2, X20 stop in front of the Seaham • Clinical Support Assistants hospital. • Peer Support Workers From A19 From Car Parking (if travelling from the Tyne Tunnel) A184 South Shields RD There is a pay and NDS ELA • Junior Doctors DYK display car park at Seaburn Monkwearmouth • Pharmacists American Metro W I T Hospital. Charges are Golf Centre Station B1291 H B from 8am to 6pm, M UR A1018 D N Monday to Friday. TATION R S R Northumberland, Tyne and Wear NHS Foundation Trust (NTW) D The Grange Fulwell Wheelchair is a teaching organisation and you may be asked if a student Access Wheelchair access is can be involved in your first appointment. 9, 20, 20A, A183 E2, X20 Monkwearmouth to the side of the Hospital main entrance of the From Washington N building. E You will always be asked for your consent for a student to be & A19 (if travelling from the south) WE ARE WC A S T HERE L Toyota involved in your care and treatment. A1231 Southwick E Roker WE R SSIN D GTON K WAY A1290 IER Stadium of Light HAR M Metro Station ID IE WA River Wear Y Tesco A183 ROKER AVA1018 A1018 Queen Stadium of ST Alexander Bridge Light DAME DOROTHY A1231 Wearmouth Bridge N WE S Sunderland A1018 Nearby Bus Stops 1/2 Mile University (& service numbers) of Sunderland City Centre Location map by Active Maps Limited www.activemaps.co.uk. 2 Map contains Ordnance Survey data © Crown copyright and database right 2016 7 Contact details Who is it for? Initial Response Service Sometimes when people are experiencing difficulties they may Tel: 0303 123 1145 need to be seen to assess their current mental health and see Fax: 0191 566 7200 how they can be helped. Email: [email protected] The Community Treatment Team provides a service to adults Please note that information sent to the Trust via email is sent aged 18 years and over. Our team accepts referrals from GPs, at your own risk. other health professionals, social services and self-referrals. If friends or family members wish to make a referral, we will Community team always seek your consent before proceeding. North Community Treatment Team Monkwearmouth Hospital What will happen at my first appointment? Newcastle Road Your first appointment can last up to two hours. During the first Sunderland hour you will meet with a clinician who will focus on developing SR5 1NB a shared understanding of your current difficulties. The Introduction to Me Leaflet (enclosed) will help you prepare for this part of the assessment. Following this the clinician will have a discussion with a doctor and whilst this is happening you will receive some basic physical health and wellbeing checks such as your blood pressure, pulse, weight and temperature. We may also take blood samples if these are required. At the end of your assessment we will discuss options available to meet your current needs. You will be offered a copy of the letter we send to your GP. Staff can provide you with health information leaflets which may include information about diagnosis, treatment, self help and support agencies. You can also access this information via our website (www.ntw.nhs.uk) and NTW app - available on the App Store and Google Play. You are welcome to bring someone with you to support you. If you would like a family member or friend to take part in your assessment, we would value their contribution. 6 3 Interpreters/advocate What if I have a comment, suggestion, compliment or If you would like an interpreter or advocate, this can be complaint about the service? arranged prior to your appointment. It is important to contact us If you want to make a comment, suggestion, compliment or on 0303 123 1145 in advance of your appointment if you need complaint you can: either of these services so that we can make arrangements. • talk to the people directly involved in your care • ask a member of staff for a feedback form, or complete a form Dignity and respect on the Trust website www.ntw.nhs.uk (click on the ‘Contact NTW will treat people with dignity and respect and expect the Us’ tab) same in return. We want to ensure that our staff can work, and • telephone the Complaints Department Tel: 0191 245 6672 service users can experience treatment, in an environment • email [email protected] Please note that information that is safe and secure. As part of the NHS, we have a zero sent to the Trust via email is sent at your own risk tolerance of all forms of abuse. Violence against our staff, • We are always looking at ways to improve services. Your service users and visitors is a crime. We will take action against feedback allows us to monitor the quality of our services and anyone who behaves in a violent or aggressive way. act upon issues that you bring to our attention. You can provide feedback in the following ways: - the quickest way for you to do this is to complete our short online survey at www.ntw.nhs.uk/poy - complete a Points of You survey, available on wards, reception areas or from staff. - some areas of the Trust have electronic feedback touch screens, staff can help you to use these. Useful contacts • Patient Advice and Liaison Service (PALS) Tel: 0800 328 4397 or 0191 566 7074 • (ICA) North East NHS Independent Complaints Advocacy Tel: 0808 802 3000 4 5.