ANY PAYMENT, EVERY POSSIBILITY.® ANNUAL REPORT 2019 LEADING THE TRANSFORMATION TO REAL-TIME PAYMENTS As the world’s most recognized and preferred real-time payments solution provider, ACI continues to lead the transformation of payments to real-time. We’re driving growth for banks, intermediaries, merchants and billers by allowing their customers to pay on their terms, with any currency, through any channel and on any network — today, tomorrow and beyond. FINANCIAL HIGHLIGHTS FINANCIAL HIGHLIGHTS REVENUE 25% Revenue increased 25% vs. 2018. RECURRING REVENUE ACI ON DEMANDTM MARGIN 6 points 14 points Recurring revenue was 71% of ACI On Demand net adjusted EBITDA total revenue vs. 65% in 2018. margin rose from 5% in 2018 to 19% in 2019. THE TRANSACTION OPPORTUNITY ACI is well positioned to seize an increasing share of payment transactions globally. 2019 2024 3.4T 5.8T* transactions transactions * Includes 2.9T transactions addressable with current ACI solution/segment focus and 2.9T white space opportunity FELLOW SHAREHOLDERS ACI Worldwide continued to advance our business to accelerate revenue growth in our bill pay in 2019, building on our unique value proposition business through the fast-growing areas of real- serving the real-time, any-to-any payment needs time payments and subscription billing. of banks, intermediaries, merchants and billers in the fast-growing digital payments industry. We MICROSOFT COLLABORATION made key investments, strengthened our portfolio and secured global strategic wins across all of A key priority in 2019 was advancing our global our solutions, all of which validate our leadership strategic partnerships. One of our most notable position. As the industry continues to advance, ventures was our collaboration with Microsoft we are well positioned to seize an increasing share to support payments in the public cloud, of this exciting and evolving market. Highlights extending the reach of ACI’s market-leading of 2019 include: portfolio through Microsoft Azure. Three leading banks selected ACI’s Retail Payments solution running on Microsoft Azure to power their global CEO SUCCESSION payments platform, including one of the largest In November, Phil Heasley announced his intention acquirers in Brazil and a global top 30 bank. to retire at year end after 15 years leading ACI. We expect this momentum to continue as the Following a thorough search, in February the Microsoft collaboration helps ACI’s customers Board appointed Odilon Almeida as President reduce total cost of ownership, increase scalability and Chief Executive Officer. Odilon is a seasoned and improve speed to market. executive with senior leadership experience spanning multiple industries and countries and brings a strong record of growth acceleration and value creation. He has a deep understanding We made key investments, of digital innovation and the rapidly evolving challenges and opportunities within the payments strengthened our portfolio space. He brings a proven record of driving and secured global strategic organic and inorganic growth, and the Board wins across all of our solutions, believes he is the right leader to further ACI’s growth strategy, continue our positive momentum all of which validate our and deliver long-term value for our stakeholders. market leadership. ACQUISITION OF SPEEDPAY With the completion of our Speedpay acquisition, ACI is now the leading provider of U.S. biller direct EMERGING MARKET payments, supporting millions of transactions and driving digital bill payment forward. With OPPORTUNITIES Speedpay, we have expanded our reach into ACI continued to be the payments provider of existing and complementary segments such as choice for leading banks and intermediaries consumer finance, insurance, healthcare, higher investing in digital transformation globally. We education, utilities, government and mortgage. saw strong momentum in emerging markets The acquisition has also brought substantial throughout 2019, winning strategic deals for scale and profitability to our ACI On Demand our Retail Payments, Real-Time Payments and business, which now represents more than half of Payments Intelligence solutions in Latin America, our consolidated revenues. Our combined ACI- Middle East and Asia. Our investment in Mumbai- Speedpay solution provides further opportunities based digital payments solution provider Mindgate Solutions helped to accelerate growth governance frameworks such as the Sustainability of real-time payments in India and beyond. In a Accounting Standards Board and by ACI’s global survey of payments technology decision Sustainability Working Group, which consists of makers, ACI was the most recognized and most internal resources and external advisors. ACI is preferred brand for real-time payments among also proud to champion and support a diverse banks and intermediaries for the second year in organization. A number of our leaders were a row, reinforcing our business strategy. recognized by industry groups for their work and achievements, as well as their record of promoting CUSTOMER-FOCUSED and advocating diversity and inclusion in the MERCHANT STRATEGY payments industry. We secured many wins for our award-winning OUR VIEW OF 2020 merchant solutions in 2019, supporting the growing omni-channel, eCommerce and We have begun 2020 during a time of volatility fraud prevention needs of merchants across due to the global coronavirus (COVID-19) targeted verticals, including retail, hospitality, pandemic. ACI has a robust business continuity telecommunications, entertainment, fuel and plan in place, and our systems, processes and convenience stores, and travel and transportation. people continue to meet the needs of our We announced an international relationship with customers in a time when digital payments have Worldpay to utilize our solution to accelerate the taken on greater importance. We remain confident rollout of digital payments to its global merchant in ACI’s long-term growth prospects and view network. Our eCommerce platform continues to 2020 as an important year of transformation as win new business, supporting some of the world’s we advance our position as the global real-time, largest merchant brands. any-to-any payments leader. On behalf of everyone at ACI, we thank our FINANCIAL GROWTH customers, our suppliers and you, our shareholders, With the exception of a delayed contract that for your support in 2019 and in the years ahead. impacted our financial results, 2019 was a positive year for ACI. In addition to material improved Sincerely, profitability in our ACI On Demand business as a result of the Speedpay acquisition, we delivered strong growth in our Real-Time and eCommerce Payments solutions. ACI’s full year revenue was $1.26 billion, up 25 percent from $1.0 billion in David A. Poe 2018. Our year-end 12-month and 60-month Chairman of the Board of Directors backlog provided solid growth expectations, at $1.1 billion and $5.8 billion, respectively. We also repurchased 1.2 million shares of ACI’s common stock in 2019. Odilon Almeida ADVANCING OUR CULTURE President and Chief Executive Officer During the year, we continued to evolve our 1ACI culture to be more agile, collaborative, empowered and customer-centric. While corporate social responsibility and environmental, social and governance initiatives have long been part of our business and corporate culture, this year we released our first Sustainability Report, designed to formalize and report on these important initiatives. The priorities, indicators and information shared within this report were influenced by environmental, social and NOTABLE AWARDS: NOTABLE AWARDS IDC MARKETSCAPE FINANCE MONTHLY Worldwide Integrated Payment Fraud Innovation Firm of the Year Platforms 2019-2020 Vendor ACI Worldwide Assessment names ACI a Leader FORRESTER RESEARCH, INC. PAYTECH AWARDS 2019 The Forrester WaveTM Global Merchant Ovum Innovation Awards Payment Providers, Q4 2018 names ACI’s UP® Real-Time PaymentsTM solution UP Merchant Payments™ solution a Leader in global merchant payments FROST & SULLIVAN Innovation Excellence Award AITE GROUP — AIM EVALUATION UP Payments Risk ManagementTM solution The Leading Providers of U.S. Cash for merchants Management, 2018 ACI Universal Online Banker™ receives FROST & SULLIVAN 2019 “Best-in-Class” status Global Product Leadership Award UP Real-Time Payments solution NATIONAL TECHNOLOGY AWARDS Security Innovation of the Year MEFTECH INNOVATION AWARDS UP Payments Risk Management solution Best Use of Emerging or Innovative Technology UP Real-Time Payments solution 2019 MERCHANT PAYMENTS ECOSYSTEM AWARDS Best International/Cross-Border Payments Solution ACI Worldwide UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-K È ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2019 Or ‘ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 0-25346 ACI WORLDWIDE, INC. (Exact name of registrant as specified in its charter) Delaware 47-0772104 (State or other jurisdiction of (I.R.S. Employer incorporation or organization) Identification No.) 3520 Kraft Rd, Suite 300 Naples, Florida 34105 (Address of principal executive offices) (Zip code) (239) 403-4660 (Registrant’s telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each class Trading Symbol(s) Name of each exchange on which registered Common