Commissioner’s Report 25 July 2018 About Transport for London (TfL) Contents Part of the Greater London Authority projects, using transport to unlock growth. 1 Introduction 5 family led by Mayor of London Sadiq Khan, We are working with partners on major we are the integrated transport authority projects like Crossrail 2 and the Bakerloo 2 TfL Scorecard 6 responsible for delivering the Mayor's aims line extension that will deliver the new for transport. homes and jobs London and the UK need. 3 Safety and security 8 We are in the final phases of completing the We have a key role in shaping what life Elizabeth line which, when it opens, will add 4 Healthy Streets and healthy people 16 is like in London, helping to realise the 10 per cent to London's rail capacity. Mayor's vision for a 'City for All Londoners'. 5 A good public transport experience 26 We are committed to creating a fairer, Supporting the delivery of high-density, greener, healthier and more prosperous mixed-use developments that are planned 6 New homes and jobs 42 city. The Mayor's Transport Strategy sets around active and sustainable travel will a target for 80 per cent of all journeys to ensure that London's growth is good 7 Our people 44 be made on foot, by cycle or using public growth. We also use our own land to transport by 2041. To make this a reality, we provide thousands of new affordable 8 Securing value and generating income 50 prioritise health and the quality of people's homes and our own supply chain experience in everything we do. creates tens of thousands of jobs and apprenticeships across the country. We manage the city's 'red route' strategic roads and, through collaboration with We are committed to being an employer the London boroughs, can help shape the that is fully representative of the character of all London's streets. These are community we serve, where everyone the places where Londoners travel, work, can realise their potential. Our aim is to shop and socialise. Making them places be a fully inclusive employer, valuing and for people to walk, cycle and spend time celebrating the diversity of our workforce will reduce car dependency and improve to improve services for all Londoners. air quality, revitalise town centres, boost businesses and connect communities. We are constantly working to improve the city for everyone. This means freezing TfL We run most of London's public fares so everyone can afford to use public transport services, including the London transport, using data and technology to Underground, London Buses, the Docklands make services intuitive and easy to use, Light Railway, London Overground, TfL and doing all we can to make streets and Rail, London Trams, London River Services, transport services accessible to all. We London Dial-a-Ride, Victoria Coach Station, reinvest every penny of our income to Santander Cycles and the Emirates Air continually improve transport networks Line. The quality and accessibility of these for the people that use them every day. services is fundamental to Londoners' quality of life. By improving and expanding None of this would be possible without public transport, we can make people's the support of boroughs, communities lives easier and increase the appeal of and other partners who we work with to sustainable travel over private car use. improve our services. We all need to pull together to deliver the Mayor's Transport We are moving ahead with many of Strategy; by doing so we can create a better London's most significant infrastructure city as London grows. Commissioner’s Report 3 This paper will be considered in public 1 Introduction This report provides a review of major issues and developments since the Board meeting of 23 May 2018. 4 Commissioner’s Report Commissioner’s Report 5 2 TfL Scorecard Period 3 Breakdown of scorecard measures categories: Safety and Operations: 25% Customer: 25% People: 25% Financial: 25% Achieved Partially achieved Not achieved ▀ ▀ ▀ Long-term objectives 2018/19 scorecard Period 3 / Q1 Year to date Long-term objectives 2018/19 scorecard Period 3 / Q1 Year to date Outcome Measure Actual Target Actual Target Outcome Measure Actual Target Actual Target Healthy Streets and healthy people (18%) New homes and jobs (2.5%) London’s transport Reduction in people killed or Transport investment The percentage of system will be seriously injured on the roads 39.3 ▀ 38.1 39.3 ▀ 38.1 will unlock the delivery affordable houses we take 40 ▀ 40 40 ▀ 40 safe and secure from 2005-09 baseline (%) of new homes and jobs to market in the year (%) Reduction in people killed or seriously injured on roads Mode share (5%) 72.6 51.8 72.6 51.8 from 2005-09 baseline ▀ ▀ 80% of journeys will be (incidents involving buses) (%)1 Improve sustainable mode Customers made by sustainable 0 of 3 3 of 3 0 of 3 3 of 3 share improvement3 ▀ ▀ (continued) Injuries on the public modes in 2041 889 877 2,673 2,719 transport network ▀ ▀ Safety and All MTS themes (7.5%) London’s streets will be Operational improvements operations used more efficiently 3,921 3,754 3,921 3,754 to sustainable travel ▀ ▀ (25%) All MTS outcomes Deliver key investment and have less traffic milestones (%) 100 ▀ 90 100 ▀ 90 London’s streets will Number of London buses Open Elizabeth line On On On On 2 50 n/a 4100 n/a be clean and green that are Euro VI compliant ▀ ▀ central section track ▀ track track ▀ track More Londoners will Healthy Streets scheme 7 10 7 10 travel actively assessment (%) ▀ ▀ People (25%) A capable and Workforce representativeness4 A good public transport experience (17%) engaged workforce - all staff (%) See representative - director/band 5 (%) note n/a n/a n/a People Journeys by public Tube excess journey time of London (25%) 4.25 4.46 4.36 4.35 See transport will be (minutes) ▀ ▀ Inclusion index (%)5 n/a n/a n/a fast and reliable note Average bus speeds (mph) 9.3 9.1 9.3 9.2 ▀ ▀ See Total engagement (%)5 n/a n/a n/a note Public transport will Additional time to make 10 10 10 10 be accessible to all step-free journeys (minutes) ▀ ▀ Financial (25%) Customer satisfaction Customers Journeys by public Financial transport will (percentage of Londoners (25%) Net operating surplus (£m) 47 33 133 96 48 49 48 49 We are prudent and ▀ ▀ (25%) be pleasant who agree we care about ▀ ▀ cover our costs our customers) (%) Investment programme (£m) 147 ▀ 159 458 ▀ 538 1 Reduction in KSIs: Measured in calendar years (YTD is January to March 2018). KSI figures are 3 Sustainable mode share improvement: The walking survey is due to begin at the end of Q3. provisional and subject to change Therefore, this element is not included in Q1 results. 2 Number of London buses that are Euro VI compliant : The full year target for this measure is 6,050 4 Workforce diversity: Data will be available from P4 following a data transfer between systems. buses. There are no quarterly targets due to the unpredictability of when operators will offer new As a results, the 2018/19 targets may need to be rebaselined buses. The retrofitting programme is on track 5 Total inclusion index / total engagement: These measures are a result of the annual Viewpoint survey. Results are expected to be available in Q3 6 Commissioner’s Report Commissioner’s Report 7 3 Safety and security Croydon tram overturning Customer safety Our thoughts remain with all those Last year on the London Underground affected by the tragedy at Sandilands network, we focused on improving and we continue to do all we can to customer safety through better support them. The Sarah Hope Line communication. We made a number provides continuing help with counselling of changes (including installing new and other support. ‘Hold the handrail’ signs on escalators, better local announcements and clearer In May, we began the tender process posters) at the 10 stations with the most for the installation of a new safety escalator accidents. Statistics published We have increased our customer safety messaging across the network system on the London Trams network in May 2018 show that the number of that will automatically apply the brakes accidents on escalators at these stations should the speed limit be exceeded at dropped by 29 per cent following these high-risk locations. The system would improvements. We are now making these also automatically alert the operations changes in all London Underground platforms between now and April 2021. 2018 to clear redundant materials from control centre. stations with escalators. across the Underground network. Workforce safety It will initially be configured to priority Our other area of focus for 2018/19 is to This year our plans address key areas of Major project safety locations as suggested by the Rail reduce the number of accidents caused risk for our staff and contractors so that We have identified that there is a higher Accident Investigation Branch, but will by the gap between the train and the they can work safely on our network. likelihood of injury on major projects in have the potential to be introduced platform. We are rebuilding the edges This includes reducing the number of the summer holiday season. We are using elsewhere on the tram network. A of 86 platforms across the network injuries sustained from working at height; the prompt: ‘What do you need to do to contract notice has been issued through to reduce this gap, with the last six slips, trips and falls; workplace violence; keep yourself safe once you return to the Official Journal of the European platforms set to be completed by the and the risk of accidents while working work?’ as a new safety campaign over the Union, and we are inviting interest end of August.