SUSTAINABILITY REPORT RELACOM GROUP 2015 Contents: 3 About this report 4 About Relacom 6 Sustainability Management 8 Stakeholder Engagement 12 Relacom Sweden 16 Relacom Norway 20 Relacom Denmark 24 Relacom Finland 30 GRI Cross-Reference Index Contact information [email protected] Phone: 08 553 90000 © Relacom 2016 About this Report About this Report Relacom offers a broad range of services based the best Group, Relacom Sweden, Relacom Norway, Relacom Fin- competence and experience in the industry. We connect land and Relacom Denmark. smart products, electronic devices and sensors to the network. We take part in the planning, construction and The report is based on the guidelines for sustainability re- maintenance of telecommunications and fibre networks. porting issued by the Global Reporting Initiative (GRI). Energy companies hire us to collect data from industries and properties to determine their exact energy consumption. This is the Relacom Group’s fourth report issued in accor- dance with the framework of GRI’s guidelines. This report We often act as the link between operators, power compa- deviates from 2014 report. This year we choose to do a nies, end users and suppliers. With this role, we also have lighter version. We have not conducted a materiality analy- an opportunity to influence processes so that they are sus- sis for 2015. And therefor use 2014 materiality analysis. tainable for customers, employees, suppliers and the society at large. By demonstrating how we work with sustainability, Our first report was published in 2012 and followed the GRI we send an important signal to the market, our customers, G3 guidelines. In 2015, we implemented several organi- suppliers and not least, to our employees. We want every- zational changes, we sold Orbion Consulting Sweden to body that has a relationship with Relacom to be able to Reijlers and Relacom Sweden has a new downsized organi- trust that we are performing our services with the highest zational structure. competence and safety, and that we are constantly working to reduce our impact on the environment and climate. Limitations in the reporting of indicators This sustainability report encompasses all companies and G4-1 Due to the construction of this report we do not have a statement from markets within the Relacom Group, with the exception of the CEO, for the latest statement see the previous version. Relacom Maintenance and Orbion Consulting. The report G4-10 Reports according to our annual report. All employees who work more aims to provide a transparent account of our sustainability than 60% count as full-time employees. Relacom has no employees working work during 2015. less then 60%. G4-EC1a For the economic value distributed see our annual report. Organizationally, the Relacom Group is s to a certain extent G4-LA1b We only report employee turnover in percentage and not by gender decentralized, which means that its various companies and age, we report in accordance with internal procedures. operate according to national and local circumstances and G4-LA6a We do not publish statistics on the gender distribution due to high male with some measures of independence. Some of our core representation in the workforce. areas are managed centrally (Relacom Group). As a result, G4-33 We do not seek external assurance for this report. this report is organized into the following chapters: Relacom 3 About Relacom About Relacom Relacom is a leading technology service supplier and offers includes Relacom Sweden, Relacom Finland, Relacom strategic solutions to customers within telecom, machine- Norway, Relacom Denmark and Orbion Consulting. Relacom is a leading technology service supplier and offers Relacom Group’s CEO is Veronica Ezeyza-Alvear. strategic solutions to customers within telecom, machine- to-machine (M2M) and power supply as well as technical Relacom is active in four business areas and supplies the consultancy services within network infrastructure and following products and services: communications. » Telecom – planning, building and maintaining fixed and Relacom combines broad experience and cutting-edge mobile networks and supplying state-of-the-art fibre technical expertise with an innovative approach to provide solutions at the local and national levels service that exceeds our customers’ expectations. Relacom has a broad range of services and extensive geographic co- » M2M – communications solutions that include design, verage in each country where we are active. These factors planning, implementation, day-to-day operation and combined make Relacom the obvious choice of partner in maintenance within the IT/retail and infrastructure the industries in which we work. segments Our Operations » Power Supply – energy meter readings, the construction of distribution networks, maintenance, Relacom runs a broad operation that covers everything from case management and service constructing, maintaining and expanding nation-wide tele- com and fibre networks to gathering qualitative data within » Technical Consultancy Services – network the energy sector. Relacom’s work also includes providing infrastructure and communications wireless communication at workplaces and in homes as well as installing network applications for retailers and logistics companies (M2M). Our customers include international and local companies, municipalities, energy providers, network owners and con- sumers. Organization The countries operations are to some extent self managed and conducted independently. Each country is headed by the respective general manager. Global support functions include human resources, finance, communications and the- se are shared between our companies. Guidelines, targets and visions are decided jointly at the group level. The Group 4 Image 1. Our Organizational Structure. CEO Support & Group CFO Functions Company Name Relacom Group (Relacom Management AB) Countries of Operation Sweden, Norway, Finland and Denmark Norway Finland Denmark Sweden Number of employees Total: 3 449 Telecom Location of Headquarters Stockholm, Sweden M2M Systems Revenue 4,51 Billion SEK Power Supply For further financial information please see the annual report for Relacom Management AB. Orbion CUSTOMERS Regional, National and Transnational Corporate Governance The Group’s management team is responsible for gui- ding the company to meet the targets set by the board of Relacom Management AB is Relacom Group’s parent directors according to the directions given and within the company and is owned by Nordea Bank, DNB Bank and frameworks set. Below this executive level, the Group is ma- HSH Nordbank. The company’s shareholder meeting is the naged by management committees and along solid repor- Group’s prime legal entity. Decisions made by the share- ting lines. To ensure responsible decision-making, Relacom holders are to be converted into directions, frameworks and has developed what is known as our Group Authorization targets by the board of directors and communicated to the Schedule. This document defines levels of authority for key Group’s management team. positions regarding the right of attestation and the right to make decisions on behalf of the company. 5 Sustainability Management Sustainability Management Our Values This means that Relacom agrees to work in accordance with the UN’s ten basic principles for responsible enterprise. The impression Relacom leaves on the community is Each year, we prepare a report entitled Communication on influenced by how we run our operations, for example how Progress that summarizes how Relacom is supporting and efficient our processes are and how we manage our produc- working in harmony with Global Compact and the initiative’s tion and create tools to meet our customers’ and stakehol- principles. ders’ requirements and expectations. Another example is that our employees are covered to 100% by collective bar- A Brief Summary of our Code of Conduct: gaining agreements. The Relacom Group shares a common set of core values, code of conduct and an anti-corruption » Relacom respects human rights and our growth is policy that all its companies are expected to follow. These based on a sustainable and responsible approach in form the basis for our sustainability programme. which our employees play a key role. Relacom aims to be the benchmark in our industry and to offer an attrac- Our core values are: tive working environment that attracts new employees » Experience: We are proud of our history, which has » Relacom strives to employ a long-term environmental given us unique experience within our industry. This strategy to minimize our negative environmental impact experience – which allows us to solve the most complex and to follow the precautionary principle. of problems – is critical to our success. We see each day as an opportunity to develop, learn and share what » Relacom strives to establish long-term relationships we know. with suppliers and to achieve sustainable advantages through cooperation. » Presence: Close dialogue and active listening are critical to understanding the needs of our customers » Relacom obeys the laws and regulations of each coun- and colleagues. These skills help us take a proactive try in our business activities approach and fulfil our commitments. We are present both on a personal level and in a geographical sense We are committed to prevent corruption in all its forms and tolerate it neither in our own business, nor in those with » Innovative power: We are creative and dare to think whom we do business. outside