Mental Health Community Support Services June 2014 Fact Sheet 2: Information for Existing Clients Fact Sheet: Information for Existing Clients This fact sheet provides information for current clients of mental health community support services provided under the Victorian Psychiatric Disability Rehabilitation and Support Services (PDRSS) program. It includes information about the changes that will happen to these services over the next few months, when these changes will occur and how the changes might affect you. As part of these changes the Victorian Government will also change the name of the PDRSS program to Mental Health Community Support Services (MHCSS) program from August 2014. This change is about supporting you. The changes will ensure access to mental health community support services is fair and equitable by ensuring people most disabled by their mental health condition do not miss out on the support they need. The reforms will make it easier for new and returning consumers and carers to get help no matter where they live. This will be achieved by establishing a centralised intake point for all referrals in each local area. A fact sheet explaining how the new intake assessment system will work will be made available shortly. We also know you want services to be of a consistent quality and designed around your individual needs and preferences. This is why we are introducing Individualised Client Support Packages. They will replace standard, moderate and intensive Home Based Outreach Services, Day Programs, Care Coordination, Aged Intensive Program and Special Client Packages from 1 August 2014. Your support package will help you to develop the life skills needed to live well in the community and to manage your mental illness. You will also be supported in other areas of your life such as finding and keeping stable housing, developing relationships, engaging in community activities, improving your health and wellbeing, or finding employment. Page | 1 Department of Health Continuity of support From 1 August 2014, it is possible that the service provider/s in your local community may change. This will not affect your eligibility. As an existing client of a PDRSS program, you will continue to receive support. If you are 65 years of age or over at the start of the new service arrangements on 1 August, you will still be eligible to receive services. Many people will be able to stay with their current service provider. Some people, however, will need to shortly move to a new provider. Depending on where you live, there could be up to three service providers for you to choose from in your local area. You also might be able to choose a new provider in your local area if you would like. Even if your current service provider is not changing, you might notice some changes in the way the service operates. You are encouraged to discuss any questions you have with your current service provider. Some providers of Youth Residential Rehabilitation (YRR) service will also change. Please be assured that if you are a current resident of a YRR service you will continue to be supported. When will these changes begin? The new service delivery arrangements for Individualised Client Support Packages, Youth Residential Rehabilitation services and the new intake assessment point for new clients, will start from the beginning of August this year. From this time onwards, you will be allocated a support worker and will be able to start developing your support package. Support will be provided on an individual and/or group basis, depending on your preferences and the type of support you need. Who are the service providers in my area from August 2014? Contact details of the new mental health community support service providers that will deliver Individualised Client Support Packages in each local area are attached to this fact sheet. Information on the providers of Youth Residential Rehabilitation services and the new intake assessment and planning functions is available on the reform website: www.health.vic.gov.au/mentalhealth/pdrss-reform. Where can I get support and find out more information? You are encouraged to discuss these changes with your current service provider who will support you to move across to a new service provider in your area if required. Over June and July, transition information/navigation workers will also be available to help you choose a new provider in your local area and help you make contact with your new provider (if needed). Contact details are provided in the following table. Page | 2 Department of Health We are aware that big changes like this can at times be hard for people. We are determined that every person affected by change is provided with all the support and information they need to move to new service arrangements. If you have any questions about any part of the changes, please call Mandy or Daniel at the Victorian Mental Illness Awareness Council (VMIAC) on a free call number (1800 129 686) and they will work with you to address any issue you may have. Updated information will also be available on the following websites: www.health.vic.gov.au/mentalhealth/pdrss-reform and www.vmiac.org.au. Contact details to access a transition information/navigation worker Agency Catchments and Local Government Areas covered Contact person Australian All local government authorities in regional and rural areas Lee-Arna Howle Community across Victoria. T: (03) 9413 7000 Support M: 0457536264 Organisation E: [email protected] EACH Inner East and Eastern Melbourne catchment: Cities of Mike Quaass Boroondara, Manningham, Monash, Whitehorse, Knox, T: (03) 9871 1803 Maroondah and Shire of Yarra Ranges. M: 0400 872 458 E: [email protected] South Eastern catchment: City of Greater Dandenong and Shires of Cardinia and Casey. North Melbourne catchment: Cities of Banyule, Darebin and Whittlesea and Shire of Nillumbik. Neami Bayside and Frankston-Mornington Peninsula catchments: Jennifer Tobin Cities of Bayside, Glen Eira, Kingston, Port Phillip, T: (03) 9481 1244 Stonnington, Frankston and Shire of Mornington Peninsula. E: [email protected] Inner North Melbourne, North Western Melbourne and South Western catchments: Cities of Melbourne, Moonee Valley, Moreland, Yarra, Brimbank, Hume, Maribyrnong, Hobsons Bay, Wyndham and Shire of Melton. To receive this publication in an accessible format phone contact the Mental Health Wellbeing and Ageing Division. Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. Printed by the Department of Health. Except where otherwise indicated, the images in this publication show models and illustrative settings only, and do not necessarily depict actual services, facilities or recipients of services. Page | 3 Department of Health Approved providers for Individualised Client Support Packages SOUTHERN METROPOLITAN REGION Service Local government areas Providers of Individual Client Support Packages catchment covered City of Bayside Inner South Community Health City of Glen Eira Bayside City of Kingston The Uniting Church of Australia (Prahran Mission) (in City of Port Phillip partnership with Sacred Heart Mission) City of Stonnington EACH Cardinia Shire South-Eastern City of Casey Ermha Melbourne City of Greater Dandenong The Uniting Church of Australia (Prahran Mission) (in partnership with Sacred Heart Mission) Frankston- City of Frankston Peninsula Support Services Mornington Mornington Peninsula Shire Peninsula Neami Contact details for general queries Service provider Contact person Contact details EACH Judy Urquijo, Team Leader T: 1300 785 358 E: [email protected] Ermha Christine Thornton, Director T: (03) 9706 7388 Service Development E: [email protected] Inner South Community Health Damian Ferrie, Chief Executive M: 0405 107 574 Officer E: [email protected] Neami Glen Tobias, Victorian State T: (03) 9481 1244 Manager M 0416 178 664 E: [email protected] Peninsula Support Services Terry Palioportas, Chief Executive T: (03) 5970 5000 Officer E: [email protected] The United Church of Australia Mark Smith, General Manager T: (03) 9692 9512 (Prahran Mission) M: 0407 755 451 E: [email protected] Page | 4 Department of Health NORTH AND WEST METROPOLITAN REGION Local government areas Service catchment Providers of Individual Client Support Packages covered Neami City of Melbourne Inner North City of Moonee Valley 1 cohealth Melbourne City of Moreland City of Yarra Mind Australia Neami City of Banyule City of Darebin North Melbourne cohealth City of Whittlesea Shire of Nillumbik Mind Australia Break Thru People Solutions City of Brimbank North Western City of Hume cohealth Melbourne City of Maribyrnong Shire of Melton Neami cohealth South Western City of Hobsons Bay Melbourne City of Wyndham Neami Contact details for general queries Service provider Contact person Contact details Break Thru People Solutions Danielle Ballantine, Chief T: (02) 8884 3067 Operations Officer M: 0403 451 414 E: [email protected] cohealth Gerard Reed, Director Mental M: 0414 306 972 Health and Northern Region E: [email protected] EACH (Intake Assessment Judy Urquijo, Team Leader T: 1300 785 358 function) E: [email protected] Mind Australia Margaret Grigg, Deputy Chief M: 0407 682 646 Executive E: [email protected] Neami Glen Tobias, State Manager T: (03) 9481 1244 M 0416 178 664 E: [email protected] 1 cohealth is the legal name of a recently merged entity comprising Doutta