UNIVERSAL SERVICE PROVISION ANNUAL REPORT UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 2 VISION SECTION 1 SECTION 1 INSIDE CHAIRMAN’S MESSAGE SECTION 1 Establishing a communications Chairman’s Message and multimedia industry that 2 is competitive, efficient and THIS increasingly self-regulating, SECTION 2 generating growth to meet the REPORT OVERVIEW economic and social needs of Malaysia. 4 Achievement of Ongoing Initiatives Under the USP Programme 5 Completed USP Initiatives Pg_6 SECTION 2 Pg_2Pg_2 SECTION 2 MISSION SECTION 3 USP INITIATIVES We are committed to: 6 National Fiberisation and Connectivity Plan (NFCP) 7 The National Fiberisation and · Promoting access to Connectivity Plan 1 (NFCP 1) communications and 8 The National Fiberisation and multimedia services; Connectivity Plan 5 (NFCP 5) 10 Commercialisation of Sites Under the Chairman’s National Fiberisation Time 3 Extension Phase 1 (Part 2) Message and Connectivity Plan (NFCP) · Ensuring consumers enjoy Project choice and a satisfactory 12 Communications Towers and SECTION 3 SECTION 3 level of services at affordable Upgrading of Base Stations prices; 13 Fixed Broadband Deployment (Suburban and Urban Broadband) Pg_8 14 Rural Broadband · Providing transparent 15 Fiberisation of Towers regulatory processes to 16 Smart Devices with Internet Fiberisation Packages facilitate fair competition and of Towers Pg_15 efficiency in the industry; 17 Community Internet Centres (Pusat Internet Komuniti) 19 Community WiFi Hotspots · Ensuring best use of spectrum and number Pg_16 SECTION 4 SECTION 4 resources; and SECTION 4 USP FUND · Consulting regularly with Smart Devices 20 USP Fund consumers and service with Internet Packages providers and facilitating industry collaboration. SECTION 5 FINANCIAL STATEMENTS 22 Financial Statements Pg_19 The National Fiberisation Community SECTION 5 and Connectivity Plan 5 (NFCP 5) WiFi Hotspots SECTION 5 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 2 3 CHAIRMAN’S MESSAGE - from pages 2 to 3 CHAIRMAN’S MESSAGE SECTION 1 CHAIRMAN’S MESSAGE SECTION 1 USP INITIATIVES Although we had a very good start, we Under JENDELA Phase 1, which was then saw Malaysia hit by the COVID-19 initiated by way of the issuance of the 1 pandemic in the first quarter of the invitation for the submission of the draft NATIONAL FIBERISATION AND year. Due to the pandemic, we saw a plans on 15 November 2020, and revised CONNECTIVITY great surge in the demand for data and on 15 January 2021, the Commission DR. FADHLULLAH SUHAIMI ABDUL MALEK PLAN (NFCP) broadband connectivity. This came about has identified a total of 1,661 locations Chairman, 2 as socio-economic activities and how we nationwide for the provisioning of public Malaysian Communications THE NATIONAL live our lives had to be recalibrated. There cellular services for 2G and 4G technology. FIBERISATION AND SECTION 2 and Multimedia Commission was an increase in the usage of online The project is estimated to have a value of SECTION 2 CONNECTIVITY PLAN 1 (NFCP 1) videoconferencing, online learning and RM4.6 billion and will have a huge impact other means of social media interaction on both the coverage and quality of public 3 as the world adjusted and embraced this cellular services and mobile broadband THE NATIONAL FIBERISATION AND paradigm shift. in this country. The end-users will enjoy CONNECTIVITY an average speed of 35Mbps, particularly PLAN 5 (NFCP 5) To embrace these challenges, the in rural and remote areas. This is an 4 Commission initiated a joint lab with the investment that will be fully funded via the COMMERCIALISATION main service providers in the country, USP Fund over the next five years, and will OF SITES UNDER which was held from July to August ensure parity of services nationwide. This THE TIME 3 EXTENSION PHASE 1 2020, to come up with plan for a resilient is the first time ever that the Commission (PART 2) PROJECT and robust infrastructure highway that has made a decision to undertake a mega 5 addresses speed and coverage issues project that involves such a huge number SECTION 3 COMMUNICATIONS in a both comprehensive and adequate of locations. SECTION 3 TOWERS AND fashion to enable Malaysia to flourish. The UPGRADING OF BASE lab formulated the Jalinan Digital Negara I trust this Report will provide you with STATIONS (JENDELA), a comprehensive digital helpful, interesting and useful information 6 infrastructure plan that the nation can be on the USP front. We look forward to FIXED BROADBAND proud of. undertaking a far more aggressive journey DEPLOYMENT (SUBURBAN AND through the initiatives in JENDELA, which It is an honour, as the Chairman of the Malaysian Communications and Multimedia URBAN BROADBAND) The national aspirations of JENDELA we are confident will serve to narrow and Commission (the Commission), to present this Universal Service Provision 7 are to achieve 96.9% LTE coverage in eventually eliminate the digital divide in (USP) Report 2020, an annual publication pursuant to Regulation 36 of the USP RURAL BROADBAND all populated areas by the end of 2022. Malaysia. On the fixed broadband front, the aim is Regulations 2002. 8 to have 83% of all premises in Malaysia FIBERISATION OF TOWERS connected by means of fixed broadband SECTION 4 This Report will highlight the progress and development of resulted in the communications and multimedia industry 9 by the end of 2022. SECTION 4 the network facilities and network services infrastructure making forays into a new landscape. SMART DEVICES WITH that have been deployed across the country, utilising INTERNET PACKAGES income from the Universal Service Provision Fund (USP In January 2020, the Commission started off the year 10 Fund). The Report also provides information on the with the implementation of the National Fiberisation and COMMUNITY financial front for the year 2020. Under the remit of the Connectivity Plan 1 project. The project involved the INTERNET CENTRES USP Regulations 2002, the infrastructure and network installation of network facilities and the deployment of (PUSAT INTERNET KOMUNITI) services deployed under the USP initiatives are meant network services for the provisioning of public cellular for underserved areas and for underserved groups within services (including mobile broadband) in 152 locations 11 served areas. in 93 mukim. This encompassed eight states, namely COMMUNITY WIFI HOTSPOTS Johor, Kedah, Kelantan, Negeri Sembilan, Pahang, Perak, Looking back at the year 2020, we saw a lot of work Terengganu and Sabah. The provisioning of services done and also challenges that changed the nature of how for NFCP 1 will provide 3G and 4G services at average SECTION 5 people communicate, interact and learn, as the world speeds of 30Mbps, which will ensure people at the SECTION 5 was affected by the COVID-19 pandemic that invariably identified locations enjoy parity in service quality. UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 4 5 OVERVIEW - from pages 4 to 5 OVERVIEW COMPLETED USP INITIATIVES SECTION 1 OVERVIEW SECTION 1 MINI COMMUNITY ACHIEVEMENT OF ONGOING INITIATIVES UNDER THE USP PROGRAMME RURAL BROADBAND BROADBAND CENTRES (PUSAT MAKLUMAT RAKYAT) Implementation Period Total Completed 2005-2020 146,280 ports Implementation Period Total Completed FIXED BROADBAND Completed in 2020 Completed in 2019 2010-2015 120 centres (SUBURBAN AND URBAN) COMMUNICATIONS 240 ports 39,564 ports TOWERS Year Started Total Completed SECTION 2 SECTION 2 ports Year Started Total Completed 2005 493,164 2009 2,289 Completed in 2020 Completed in 2019 towers 3,712 ports 448 ports SMART DEVICES WITH Completed in 2020 Completed in 2019 NETBOOK INTERNET PACKAGES 243 213 Implementation Period Total Completed towers towers 2,512,342 2014-2020 Implementation Period Total Completed FIBERISATION OF TOWERS units Completed in 2020 Completed in 2019 2010-2015 1,668,772 Year Started Total Completed units 14,010 units 11,992 units SECTION 3 2014 2,473.06 km SECTION 3 Completed in 2020 Completed in 2019 3G 4G UPGRADING OF BASE STATIONS 66.46 km 1,265 km Year Started Total Completed 2014 6,149 SUBMARINE CABLE SYSTEM COMMUNITY BROADBAND TO THE ISLANDS LIBRARIES base stations Completed in 2020 Completed in 2019 COMMUNITY INTERNET CENTRES (PUSAT INTERNET KOMUNITI) 461 793 Implementation Period Total Completed Implementation Period Total Completed base stations base stations Year Started Total Completed Completed 2017-2019 99 km 2007-2016 44 libraries 2007 in 2020 in 2019 SECTION 4 873 5 SECTION 4 centres centres UPGRADING OF STREAMYX SUBSCRIBERS (NFCP5) SUBMARINE CABLE SYSTEM PAYPHONE TO SABAH AND SARAWAK COMMUNITY WIFI HOTSPOTS Year Started Total Completed in 2020 2020 22,398 Year Started Total Completed in 2020 Implementation Period Total Completed Implementation Period Total Completed subscribers 2011 743 2015-2017 3,819 km 2002-2018 1,252 units SECTION 5 hotspots SECTION 5 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 UNIVERSAL SERVICE PROVISION (USP) I ANNUAL REPORT 2020 6 7 USP INITIATIVES - from pages 6 to 19 USP INITIATIVES National Fiberisation The National Fiberisation and SECTION 1 and Connectivity Plan (NFCP) Connectivity Plan 1 (NFCP 1) SECTION 1 The National Fiberisation and Connectivity Plan The NFCP 1 involves the deployment of 152 towers and the provisioning of cellular mobile broadband services in 93 mukim. These comprises of eight (8) states namely Johor,