1 TABLE OF CONTENTS SUSTAINABILITY REPORT 2015 TABLE OF CONTENTS LETTER FROM THE CEO .................................................................................................................................................................. 3 KEY OPERATING STATISTICS OF MAGYAR TELEKOM GROUP ............................................................................................................ 54 OUR APPROACH ............................................................................................................................................................................. 5 ASSURANCE STATEMENT .............................................................................................................................................................. 57 Corporate strategy .................................................................................................................................................................................................................................5 GRI CONTENT INDEX ..................................................................................................................................................................... 58 Sustainability approach .......................................................................................................................................................................................................................5 Sustainability strategy – preliminaries and plans ...................................................................................................................................................................................................6 COMPLIANCE WITH THE PRINCIPLES OF THE UN GLOBAL COMPACT ................................................................................................ 78 Materiality ................................................................................................................................................................................................................................................7 Strategies and policies related to our sustainability approach ......................................................................................................................................................7 LIST OF ABBREVATIONS ................................................................................................................................................................ 79 STAKEHOLDERS ............................................................................................................................................................................. 9 IMPRESSUM ................................................................................................................................................................................. 81 1. CLIMATE- AND ENVIRONMENTAL PROTECTION .......................................................................................................................... 15 1.1 Climate protection and energy efficiency ..................................................................................................................................................................................16 1.2 Resources management ..............................................................................................................................................................................................................18 1.3 Emissions ....................................................................................................................................................................................................................................... 21 1.4 Environmental objectives, costs and compliance .................................................................................................................................................................. 23 2. RESPONSIBLE SERVICE .......................................................................................................................................................................... 24 2.1 Closing the digital divide ............................................................................................................................................................................................................. 25 2.2 ICT for sustainability .................................................................................................................................................................................................................... 27 2.3 Innovation for sustainability ...................................................................................................................................................................................................... 28 2.4 Protection of our children in the digital age ........................................................................................................................................................................... 29 3. SUPPLIERS .............................................................................................................................................................................. 30 3.1 Supplier relations ...........................................................................................................................................................................................................................31 3.2 Sustainability in the supply chain ..............................................................................................................................................................................................31 3.3 Local procurement ....................................................................................................................................................................................................................... 33 4. CUSTOMER RELATIONS ............................................................................................................................................................ 34 4.1 Customer satisfaction ................................................................................................................................................................................................................ 35 4.2 Involvement of our customers .................................................................................................................................................................................................... 37 4.3 Informing our customers ............................................................................................................................................................................................................. 39 5. EMPLOYEES ............................................................................................................................................................................. 40 5.1 Human rights, equal opportunities .............................................................................................................................................................................................41 5.2 Involvement of the employees.................................................................................................................................................................................................... 44 6. CORPORATE CITIZENSHIP ........................................................................................................................................................ 46 6.1 Sponsoring ......................................................................................................................................................................................................................................47 6.2 Community investments ............................................................................................................................................................................................................. 48 6.3 Our employees and social responsibility ................................................................................................................................................................................. 50 7. CORPORATE GOVERNANCE ...................................................................................................................................................... 51 7.1 Sustainability coordination .......................................................................................................................................................................................................... 52 7.2 Regulatory compliance ............................................................................................................................................................................................................... 53 7.3 Corporate compliance ................................................................................................................................................................................................................. 53 3 TABLE OF CONTENTS LETTER FROM THE CEO Dear Reader, Our 4G mobile network already demonstrated its power in 2015. By now, the most sophisti- Another year has passed, and now you are cated mobile internet services are available at reading Telekom’s