VOL 2 ISSUE 2 SUMMER 2017 Breaking Silencethe Talking STRIVING TO prescription BE THE BEST label project MISSION SPORTS MEDICINE SCORES BIG WITH STANDOUT System Courier Services team member Roger Reid A DRIVING FORCE RIDE ALONG WITH SYSTEM COURIER SERVICES HONORING THOSESpotlighting WHO SERVED local veterans VOL 2 ISSUE 2 SUMMER 2017 Cover Story 6 A DRIVING FORCE Ride along with System Courier Services 13 Spotlighting 10 HONORING veterans at Memorial BREAKING THOSE WHO Campus THE SILENCE SERVED Talking prescription label project helps provide medicine for blind and visually impaired patients [email protected] 1 VOL 2 ISSUE 2 Our Mission is the official employee magazine of Mission Health, produced by Mission Health Marketing, Communications & Consumer Loyalty. This magazine publishes four times per year and is mailed directly to the homes of all Mission Health team members. If you prefer to receive a digital copy, please visit ourmissionmagazine.org/digital. The Our Mission team welcomes all comments, questions and story ideas. Please send feedback to [email protected]. 4 WELLNESS TRACKS 15 INVESTING IN THE COMMUNITY Take these three steps to begin Partnering with MANNA FoodBank and the YMCA of WNC to improve residents’ health 5 FAMILY AFFAIR Paul Scouten uses WellConnect to combine 16 WELCOME TO THE FUTURE health and family The evolution of Mission My Care Now 8 READING IS FUNDAMENTAL 17 GETTING TO KNOW… NICU book programs helps families bond Tracy Buchanan, President/CNO, CarePartners 9 STRIVING TO BE THE BEST 18 FAMILY ALBUM StandOut helps Mission Sports Medicine team score big We asked for photos from across the Mission Health family, and you delivered 12 BUILDING FOR GENERATIONS Colby Boston remembers family connection to 20 FIND YOUR PATH community’s sacrifice to get a hospital for Spruce Pine Discover, grow and connect through the Career Exploration Center 14 HANDMADE TREASURES LeeAnn English talks about her passion for quilting PRODUCTION Executive Editor, Susan Dunlap / Managing Editors, Adam Harris and Robert A. Poarch/ Creative Director, Byron Hudson / Executive Publisher, James Y. Davis CONTRIBUTORS Carolyn Comeau, Joseph Dix, Phillip Fritts, Samantha Kappalman, Nancy Lindell, Robert A. Poarch, Ferriss Roberts, Karen Vernon CREATIVE & PHOTOGRAPHY Andy Clifton, Andy Guzy, Ryan Chambers, Donald Zalewa Mission Health Marketing, Communications & Consumer Loyalty / 890 Hendersonville Rd., Suite 100 / Asheville, NC 28803 / (828) 213-4800 / ourmissionmagazine.org © Copyright 2017 by Aspire Content Strategy, Inc. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from Aspire Content Strategy and Mission Health. All editorial rights reserved. Opinions expressed herein are not necessarily those of Aspire Content Strategy, LLC or Mission Health. Aspire Content Strategy,Inc. 380-H Knollwood Street, Suite 103, Winston-Salem, NC 27103 / aspire-create.com MYSTERY GIVE ME PHOTO Five surprising changes at Can you identify hospitals over the years this image? Visit ourmissionmagazine.org/ n New moms often stayed in the hospital 10 days after giving mystery to answer what birth, and now it’s 2 days with a vaginal birth. is in the photograph and where on the many n Smoking was allowed in hospitals, but now most hospital Mission Health campuses it was taken. The first 10 campuses are smoke-free. Mission Health employees to correctly identify the n Until as recently as the 1990s, dresses mystery photo will receive were frequently worn by nurses. 1,000 WooHoo! points. How’d you do? The n The first two male students previous mystery photo was admitted to Mission’s School of an original Nell movie poster Nursing graduated in the class of that hangs on the third floor at Angel Medical Center. The 1956. Today, about 10 percent of poster was given to AMC nurses nationwide are men. team members after a scene from the 1994 drama was filmed at the hospital. n We take wifi for granted these days, but it’s only been in the hospital for about 9 years. 4 Summer 2017 our wellness FAMILY AFFAIR WellConnect helps trauma care nurse Paul Scouten combine two loves — health and family By Robert A. Poarch o say that trauma care nurse Paul Scouten likes to challenge himself is definitely an understatement. When he’s not doing his stressful job at the hospital, you can find Paul engaged in one of his passions: running ultramarathons and ironman challenges, contra dancing and waltzing with his wife, Katherine, or creating Tcopper sculptures (nccoppersmith.com). “One of the things I love about Mission is how they intentionally create a culture of wellness,” said Paul. “Through many different avenues — acupuncture, massage, step program, wellness points, etc. — Mission effectively puts Paul Scouten getting his steps in the discussion of wellness in the forefront of the employee’s mind.” Paul found that with nursing, his nonwork In his desire to be healthy on all dimensions, “As they were getting into running, I kind of activities are important to personal wellness Paul also partakes in Mission’s acupuncture joined in so that we could run as a family,” and balance. “Trauma care can be stressful. offerings. “I love the Mission group acupuncture said Paul. Having an outlet where I can run for an hour for staff. I find that a wonderful part of my These days, the time Paul shares with Tyler and allow my body to release that stress helps wellness balance,” he said. “Acupuncturist Chris has a healthful purpose. “It makes me excited lower my overall stress level,” said Paul. “It Jacobs is very knowledgeable and good at what that physical activity and getting out in nature seems paradoxical that you can be completely he does.” is something that’s normal and second nature worn out after a shift, but getting active gives Family plays a major part in Paul’s for him,” said Paul. “As he grows up, that’s a me more energy and ability to make it through multidimensional wellness pursuits, involving piece of his person. It makes me feel proud a stressful shift. Physical and spiritual passions his wife and his three sons, Cody, 26, and happy for his future, for the wellness he n give me multiple dimensions in life.” Graham, 23, and Tyler, 9. He often spends will have as an adult.” Mission Health’s WellConnect step program time sailing with his wife — “she’s very shows Paul how hard he’s working. “I’ve got a competitive,” he said. Though the older boys To learn more about the Mission Garmin watch. Since January, I’ve logged more no longer live at home, it was their interest Health WellConnect program, email than 2 million steps. I probably wouldn’t be in the high school cross country program [email protected]. doing that if I weren’t at Mission,” said Paul. that started Paul into competitive running. [email protected] 5 our people 2 1 3 4 5 6 7 Photo 1 Courier team members never go anywhere without a fully charged Gajema to track every pick-up and delivery. Photo 2 Bruce Baird (left) is a man on a mission, and now everyone at 890 Hendersonville Road knows his name thanks to Ferriss (right)! Photo 3 Lead Courier Laurie Jordan starts each day getting the supplies she needs from the laboratory and courier office to load into the Toyota RAV4. Photo 4 System Courier James Treible shows how couriers carry more than mail, including incubators and lab supplies. Photo 5 System Courier Phillip Evans talks with supervisor Ruth Cannon about his routes for the day. Photo 6 Hard at work and on the go, courier team members are all smiles, like System Courier Kim Banks. Photo 7 Laurie Jordan (right) said our courier team is a close group who does great work because of their leader and supervisor Ruth Cannon (left). Photo 8 Ferriss’ (left) day riding with Lead Courier Laurie Jordan is just getting started. 6 Summer 2017 A DRIVING FORCE My ride-along with our couriers brings fun and appreciation for how much System Courier Services impacts us and our patients By Ferriss Roberts very time I drop an envelope in Constantly on the go and heading from one our office’s outgoing mail basket, location to the next, we arrived at one of I wonder, What now? How does it her routine stops earlier than normal. Jordan get there? Where do the couriers stop asked if it was okay if we waited in the car (a for lunch? Do they rock out to music? Toyota RAV4, which she prefers over other Because I totally would if I was a courier. So I car options), and I thought how nice it was to decided to fulfill my curiosity. I sat in the front pause and be present. seat for an afternoon with Laurie Jordan, Mission I learned that she is a mother and Health’s Lead Courier, to find out for myself just grandmother who loves to spoil her Ehow our mail gets from point A to point B. grandchildren, she likes to stop at Chick- Here’s what I found out about Jordan: fil-A for lunch if she doesn’t eat at the You won’t find any points docked from her 8 hospital and she worked in construction for driving record; she knows every corner, 20 years before coming to Mission Health shortcut, main road, backroad and windy as a Specimen Management Technician at road associated with Mission Health and By the Numbers St. Joseph (which is also where she was across western North Carolina. n 33 couriers total — 22 on the born) and before becoming a courier. She She is also definitely earning her WellConnect quickly stepped into the lead courier role — rewards each quarter.