State Law Enforcement Radio System (SLERS) Business Case Study For Department of Management Services January 28, 2015 Contents 1.0 EXECUTIVE SUMMARY ........................................................................................................................................6 1.1 Purpose .......................................................................................................................................................6 1.2 Detailed Description of Services .................................................................................................................6 1.3 Current Service Performance .....................................................................................................................7 1.4 Goals for Proposed Outsourcing ................................................................................................................8 1.5 Outsourcing Authority ................................................................................................................................8 1.6 Descriptions of Available Options ..............................................................................................................9 1.6.1 Competitive Procurement .............................................................................................................9 1.6.2 Business Case Evaluation ..............................................................................................................9 1.7 Recommendation .................................................................................................................................... 10 1.7.1 Fiscal Summary .......................................................................................................................... 10 1.7.2 Policy Summary .......................................................................................................................... 11 1.7.3 Timeline Summary ..................................................................................................................... 11 1.7.4 Technology Summary ................................................................................................................. 11 2.0 BACKGROUND ................................................................................................................................................. 12 2.1 History of SLERS ....................................................................................................................................... 12 2.2 Current SLERS Services ............................................................................................................................ 13 2.3 Current Challenges with SLERS ................................................................................................................ 14 2.3.1 EDACS-EA Support Lifecycle ....................................................................................................... 14 2.3.2 Coverage Performance............................................................................................................... 15 2.3.3 Capacity ...................................................................................................................................... 15 2.3.4 Interoperability .......................................................................................................................... 15 2.3.5 SLERS Performance Metrics ....................................................................................................... 16 2.4 SLERS Governance ................................................................................................................................... 16 3.0 TECHNOLOGY ANALYSIS & RECOMMENDATION ............................................................................................ 17 3.1 Land Mobile Radio Technology Options .................................................................................................. 18 3.2 Relevant Technology Factors for LMR ..................................................................................................... 19 3.2.1 Available Radio Spectrum .......................................................................................................... 19 3.2.2 Frequency Efficiency .................................................................................................................. 19 SLERS Services Business Case Page | 2 3.2.3 Radio Coverage .......................................................................................................................... 20 3.2.4 Scalability ................................................................................................................................... 20 3.2.5 Interoperability .......................................................................................................................... 21 3.2.6 Voice and Data Services ............................................................................................................. 22 3.2.7 Security Services......................................................................................................................... 23 3.2.8 Real-Time Access – System Dashboard ...................................................................................... 24 3.2.9 Competitive Marketplace........................................................................................................... 25 3.2.10 Maturity of Technology .............................................................................................................. 25 3.3 Land Mobile Radio Technology Options .................................................................................................. 25 3.3.1 Option 1 – P25 Digital Two-way Radio ....................................................................................... 25 3.3.2 Option 2 – Terrestrial Trunked Radio (TETRA) ........................................................................... 33 3.3.3 Option 3 – FirstNet ..................................................................................................................... 34 3.4 Recommended Communication Services Technology ............................................................................ 36 4.0 OPTIONS & COST BENEFIT ANALYSIS ............................................................................................................... 38 4.1 Introduction ............................................................................................................................................. 38 4.2 Business Models for LMR Services .......................................................................................................... 39 4.2.1 Insourcing ................................................................................................................................... 39 4.2.2 Outsourcing ................................................................................................................................ 40 4.2.3 Insource/Outsource (Hybrid) ..................................................................................................... 40 4.3 Market Conditions and Trends ................................................................................................................ 40 4.3.1 Technology Considerations ........................................................................................................ 40 4.3.2 Performance Trends ................................................................................................................... 41 4.3.3 Cost Trends................................................................................................................................. 42 4.3.4 Model Comparisons ................................................................................................................... 43 4.4 Evaluation of the Options ........................................................................................................................ 52 4.4.1 Descriptions of Available Options .............................................................................................. 52 4.4.2 Analysis Methodology ................................................................................................................ 53 4.4.3 Potential Improvements/Service Features ................................................................................ 54 4.4.4 Option 1 – Insource .................................................................................................................... 55 4.4.5 Option 2 – Outsource ................................................................................................................. 67 5.0 RECOMMENDED OPTION & DETAILED DISCUSSION ....................................................................................... 85 SLERS Services Business Case Page | 3 5.1 Summary of the Two Options Considered .............................................................................................. 86 5.1.1 Option 1 – Insource .................................................................................................................... 86 5.1.2 Option 2 – Outsource ................................................................................................................. 87 5.2 Implementation Options ......................................................................................................................... 87 5.2.1 Option 1 – Insource ...................................................................................................................