Copa Airlines Agenda COMPANY PROFILE BAGGAGE ALLOWANCE OUR VISION VISIT PANAMA STOP OVER GENERAL INFORMATION VIP LOUNGES TOCUMEN INTERNATIONAL AIRPORT TECHNOLOGY OUR DESTINATIONS FREQUENT FLYER PROGRAM FLIGHT SCHEDULES ALLIANCES OUR FLEET CONVENTIONS AWARDS CORPORATE ON-BOAR SERVICE CONNECTING WITH COPA AIRLINES Copa Airlines Company Profile Copa Holdings S.A., through its Copa Airlines and Copa Airlines Colombia operating subsidiaries is a leading Latin American provider of passenger and cargo service. Copa Airlines Our Vision To be the leading airline in Latin American aviation and the preferred connection through Panama joining the main cities of North America, South America, Central America and the Caribbean. Copa Airlines General Information IATA Code: CM Business Model: Full Service Carrier Website: www.copaair.com NYSE stock symbol: CPA Frequent Flyer Program: ConnectMiles Alliance: Star Alliance Headquarters: Panama City, Panama Copa Airlines Copa Airlines has been in business for 70 years since it began services in 1947as the National Airline of Panama. CONNECTING BETTER Panama City is strategically located to connect flights to South America, Central America and the Caribbean. Tocumen International Airport It is an ideal airport for connections thanks to its efficient design, optimal weather conditions and sea-level location Modern recently expanded airport facilities Minimum connection time of 30 minutes Connecting passengers do not need to go through immigration or customs Luggage is checked through to its final destination Wide number of Duty Free Shops Growth opportunities possible with Six Bank Hub Structure Better utilization of airport infrastructure More time channels for more frequencies Improved schedules Best connecting point for intra-Latam travel NEW 1 2 3 06:30 07:00 07:30 08:05 08:35 09:00 09:45 10:35 11:05 11:55 NEW 4 5 6 14:00 14:42 15:10 16:00 16:40 17:40 18:10 18:50 19:50 20:25 20:55 21:45 OUR DESTINATIONS Copa has the largest network in Latin America, reaching more international destinations than any other carrier. Recent New Destinations 2015 ▪ David, Panama ▪ New Orleans, USA ▪ San Francisco, USA ▪ Belize City, Belize 2016 ▪ Holguín, Cuba ▪ Chiclayo, Peru ▪ Rosario, Argentina MULTIPLE DAILY FREQUENCIES 9 x Day 7 x Day 6 x Day 5 x Day 4 x Day 3 x Day 2 x Day SAN JOSE BOGOTA CANCUN MIAMI CARACAS BUENOS AIRES ARUBA SANTO MEDELLIN GUATEMALA CARTAGENA PORT OF SPAIN DOMINGO HAVANA PUNTA CANA CALI DAVID SAN SALVADOR LIMA PUNTA CANA LOS ANGELES WASHINGTON MEXICO ORLANDO MANAGUA BARRANQUILLA GUAYAQUIL QUITO NEW YORK SANTA CRUZ SANTIAGO DE RIO DE JANEIRO CHILE SAO PAULO PEREIRA ASUNCION MARACAIBO MONTEVIDEO SAN JUAN SAN FRANCISCO SAN PEDRO SULA TORONTO - PANAMA FROM TO FREQUENCY FLIGHT DEPARTURE ARRIVAL MONDAY, TUESDAY, TORONTO PANAMA WEDNESDAY, FRIDAY, CM 471 07:55 A.M. 01:26 P.M. SATURDAY SUNDAY, MONDAY, PANAMA TORONTO TUESDAY, THURSDAY, CM 470 06:24 P.M. 11:52 P.M. FRIDAY MONTREAL – PANAMA FROM TO FREQUENCY FLIGHT DEPARTURE ARRIVAL TUESDAY, WEDNESDAY, MONTREAL PANAMA CM 423 08.30 A.M. 02:05 P.M. FRIDAY, SUNDAY MONDAY, TUESDAY, PANAMA MONTREAL CM 422 06:24 P.M. 11:52 P.M. THURSDAY, SATURDAY A WORLD CLASS PRODUCT FLEET Boeing 737-700 Copa Airlines has 6 aircrafts Copa Airlines Colombia has 4 aircrafts • 12 seats in Business Class • 112 seats in Main Cabin Boeing 737-800 Model 737-800A Model 737-800B Copa Airlines has 30 aircrafts • Copa Airlines has 36 aircrafts • 16 seats in Business Class • 16 seats in Business Class • 144 seats in Main Cabin • 138 seats in Main Cabin Embraer 190AR Embraer 190AR A Embraer 190AR B Copa Airlines has 12 aircrafts Copa Airlines Colombia has 6 aircrafts Copa Airlines Colombia has 3 aircrafts • 10 seats in Business Class • 12 seats in Business Class • 84 seats in Main Cabin • 88 seats in Main Cabin BOEING 737-800B OFFERING GREATER COMFORT AND ENTERTAINMENT In our new Business Class you will find: ▪ More comfortable and spacious seats ▪ Electrical and USB ports on all seats In Business and Economy Class you will find: ▪ A modern entertainment system personalized with individual screens on each seat ▪ USB ports on all seats Destinations where the Premium fleet operates: ▪ Sao Paulo, Buenos Aires, Los Angeles, Rio de Janeiro, Santiago and Montevideo. Copa Airlines First airline in Latin America with Sky Boeing Interior Copa Airlines – Innovated Technology Inviting cabin environment Increased overhead baggage space Modern interior design features Copa Airlines Recent Awards • Copa Airlines is recognized as the “Most on-time airline in Latin America” with its first-place finish in the “2016 On-Time Performance Service Awards” ranking from global flight- information leader FlightStats – 89.01% • Copa Airlines’ on-time performance of 81.75% percent has earned the “No. 2 On-time airline performance among airlines worldwide ” honors in London-based OAG’s Top 20 Punctuality League. Copa Airlines On-Board Service • Complimentary meals and beverages, including wine and spirits • 12-channel audio-visual entertainment system; complimentary headsets • Business Class: international cuisine, fine wines and spirits Copa Airlines On-Board Service – Special Meals Service Copa Airlines offers special meals* on international flights for meeting nutritional, dietary, religious, or any other type of needs. * Kids’ Food, Strict Vegetarian, Kosher, Fruit Platter Copa Airlines CHECKED BAGGAGE ALLOWANCE To / From USA, México & BAGGAGE ALLOWANCE Between USA, Canada & Brazil Canada Two bags of 23kg (50lbs) MAIN CABIN Two bags of 32kg (70lbs) each each BUSINESS CLASS/CONNECTMILES Two bags of 32kg (70lbs) each PREFER MEMBER SILVER CONNECT MILES PREFER MEMBER PRESIDENTIAL PLATINUM, PLATINUM, Three bags of 32kg (70lbs) each GOLD, AND OR STAR ALLIANCE GOLD Copa Airlines VIP Lounges Exclusive VIP lounges for Business Class passengers and members Copa.com SERVICES Flight status Timetables Where we fly Business Class Up-grades´requests Destination Guides Manage your booking Copa Airlines WEB CHECK-IN ▪ Check- in and obtain your international boarding pass at www.copaair.com between 1 to 36 hours prior to your scheduled departure. ▪ You can also Check-In from your mobile phone. OUR SOCIAL NETWORKS Follow us on your favorite social networks and receive the latest and most updated information about promotions, discounts, news, and more. Become a friend and form Follow us on: Add us when you enter +1 part of our Facebook @CopaAirlines community Check-in on Foursquare Find us on Pinterest and Watch us on Share your favorite share our favorite sites Youtube moments and find us as using #copaairlines “copaairlines” Earn and redeem miles on all flights with Copa Airlines, Copa Airlines Colombia and Star Alliance member airlines. PreferMembers enjoy exclusive benefits such as complimentary upgrades, preferred access at airports, and free checked baggage allowance. Enrollment and more information available at: www.connectmiles.copaair.com Proud member of the Star Alliance STAR ALLIANCE Copa Airlines is part of Star Alliance, the world’s largest airline network in terms of number of members, daily flights, and destinations. ▪ Faster and more comfortable transfers ▪ Possible class upgrades ▪ Opportunity to access more than 950 VIP lounges ▪ Earn and redeem miles on any of the alliance member airlines. A program designed to offer those participating in your event or convention excellent air fare discounts and special benefits. Benefits Special discounts on published airfares ConnectMiles frequent flyer program enrollment Elite Match membership for all executives who have similar status in other frequent flyer programs Check-in at customer service ConnectMiles PreferMember lines Business Class upgrade at the airport, subject to availability.** ** Applies to tickets with Y fare within one year of issuance For more information, contact us at [email protected] Connecting with Copa Airlines What makes flying with Copa Airlines a seamless experience? Connection through Panama’s Hub of the Americas (No connection via USA) Average 90 minutes connection time More direct flights to the major cities in the Americas Complimentary on-board service including hot meals and alcoholic beverages Complimentary entertainment, headphones, pillows and blankets No Customs or Immigration for In-Transit passengers in Panama Two complimentary pieces of luggage in economy class Baggage is checked straight through to the passenger's final destination On-time performance above 90%, among the best in the world One of the youngest fleets in the region with an average of 4.3 years. Free stopover in Panama with published fares Thank you.