Use of this software is subject to the End User License Agreement found in the product directory (C:\Program Files\Sunbelt Software\VIPRE\eula.rtf). By installing the software, you agree to accept the terms of the License Agreement. VIPRE® Antivirus Premium v.4.0. Copyright (c) 2010 Sunbelt Software, Inc. All rights reserved. Other product and company names mentioned herein may be trademarks and/or registered trademarks of their respective companies. Information in this document is subject to change without notice. No part of this publication may be reproduced, photocopied, stored in a retrieval system, transmitted, or translated into any language without the prior written permission of Sunbelt Software, Inc. VIPRE® Antivirus Premium User Guide 2 http://www.sunbeltsoftware.com/support Copyright© 2010 Sunbelt Software, Inc. [email protected] All rights reserved. Toll-free Technical Support: 877-673-1153 Table of Contents Chapter 1: Introduction .............................................................................................................................1 System Requirements ............................................................................................................................................ 2 Threats to your Computer...................................................................................................................................... 3 Key Features.......................................................................................................................................................... 5 Tips to protect against fake antivirus programs..................................................................................................... 7 Starting VIPRE Premium ...................................................................................................................................... 8 Touring the VIPRE Premium Interface ................................................................................................................. 8 Chapter 2: Configuring Settings..............................................................................................................10 Getting Definition and Software Updates............................................................................................................ 11 About ThreatNet.................................................................................................................................................. 11 Enabling ThreatNet ............................................................................................................................................. 12 Configuring Active Protection............................................................................................................................. 13 Disabling Active Protection ................................................................................................................................ 14 AP File Extensions (Advanced) Dialog Box....................................................................................................... 15 Active Protection Unknown Programs Settings Dialog Box............................................................................... 16 Configure Active Protection (advanced) ............................................................................................................. 17 About Email Protection ....................................................................................................................................... 21 Enabling VIPRE Premium's Email Protection .................................................................................................... 21 Setting up a Proxy Server.................................................................................................................................... 22 Configuring Power Save Options........................................................................................................................ 24 Chapter 3: Finding Malware ...................................................................................................................25 About Scans......................................................................................................................................................... 25 Scanning for Malware ......................................................................................................................................... 26 Specifying Drives and Folders to Scan................................................................................................................ 29 Running the Command Line Scanner (advanced) ............................................................................................... 30 About FirstScan Boot Time Cleaner ................................................................................................................... 31 Managing Scan Results ....................................................................................................................................... 31 Chapter 4: Managing Malware ...............................................................................................................33 History Events ..................................................................................................................................................... 33 Quarantined Items ............................................................................................................................................... 34 Sending Files to Sunbelt for Analysis ................................................................................................................. 35 Always Blocked Items......................................................................................................................................... 36 Always Allowed Items ........................................................................................................................................ 38 Scheduling Scans................................................................................................................................................. 39 Chapter 5: Configuring the Firewall.......................................................................................................42 VIPRE® Antivirus Premium User Guide 3 http://www.sunbeltsoftware.com/support Copyright© 2010 Sunbelt Software, Inc. [email protected] All rights reserved. Toll-free Technical Support: 877-673-1153 About the VIPRE Premium Firewall................................................................................................................... 42 Enabling or Disabling the Firewall...................................................................................................................... 43 Resetting to Firewall Defaults ............................................................................................................................. 44 Managing the VIPRE Firewall ............................................................................................................................ 46 Chapter 5: Using System Tools................................................................................................................61 Erasing Files Permanently................................................................................................................................... 61 Removing Browsing and Search Histories from your Computer ........................................................................ 62 Using PC Explorers............................................................................................................................................. 63 Appendix I: Glossary: Main ....................................................................................................................64 Appendix II: Glossary: Firewall Terms..................................................................................................71 Appendix III: Troubleshooting................................................................................................................75 Troubleshooting: Computer Performance Issues................................................................................................. 75 Troubleshooting: VIPRE Premium Icon in the System Tray is Red ................................................................... 75 Getting Help with VIPRE Premium........................................................................................................76 VIPRE® Antivirus Premium User Guide 4 http://www.sunbeltsoftware.com/support Copyright© 2010 Sunbelt Software, Inc. [email protected] All rights reserved. Toll-free Technical Support: 877-673-1153 Chapter 1: Introduction Welcome! VIPRE® Antivirus Premium offers PC users security against more complex and malicious threats with its powerful anti-malware protection, while eliminating the performance and resource problems of many older, traditional antivirus products. The solution combines antivirus, antispyware, anti-rootkit and other technologies into a seamless, tightly-integrated product. VIPRE (Virus Intrusion Protection Remediation Engine) is uniquely designed to reduce computer frustration with its low system resource usage, faster boot times, few popups, and a broad-range of detection and remediation of viruses, trojans, worms, and spyware. There are three ways to get information about VIPRE Premium: The