Moving toward Predictive Performance The Millennium Group International, LLC John Mullins, Chief Strategy Officer Presentation: Annual ASQ Innovation Conference Charlottesville VA September 18 – 20, 2015 1 Who do I represent? The Millennium Group International, LLC (TMG) • Management consulting and professional services firm • Focused on building organizational capacity and higher levels of performance • SBA 8(a) Certified • Based in the Washington, DC area • Served government clients since 1998 Our dedication and long-standing commitment to quality ensure that we deliver what we promise. The Millennium Group International, LLC 2 www.tmgi.net TMG’s Government Clients Army National Guard Bureau of Economic Analysis Congressional Budget Office Department of Commerce Department of Defense Department of Education Department of Energy Department of Homeland Security Department of Transportation/FTA Department of the Interior Department of the Treasury General Services Administration Library of Congress Military Sealift Command NASA, Langley Research Center NIH/Clinical Center & NIH/NIAID US Census Bureau USDA/APHIS USPS/OIG The Millennium Group International, LLC 3 www.tmgi.net The Performance Challenge Challenge: Shaping not Reacting Unprecedented pressure to Pressure requires perform with transformative improvement Complex Operations Increased Speed of Change Opportunities for significant Limited Financial performance improvement Resources must manage for: Human Capital – do more High risk with less High cost Immediate Benefit The Millennium Group International, LLC 4 www.tmgi.net The Answer: The Convergence Needs and Capabilities Moving from Content to Context Evolving from Functional to Networked The Millennium Group International, LLC 5 www.tmgi.net The New Capabilities: Operational Intelligence Strategy and Execution Model-driven Architecture for Management configuration of the system Project and Portfolio Role-based Dashboards Management Risk and Compliance Document Management with Management review and approve workflow Business Intelligence (BI) AND Intelligence Business Process Predictive Analytics Management (iBPM) Corporate Performance Workflow Process Management Balanced Scorecard Business Activity Monitoring Rules-based operation system Complex-event Processing (CEP) The Millennium Group International, LLC 6 www.tmgi.net Moving from Content to Context Strategic Performance Reporting Strategy Deployment Effectiveness Place-based Performance Analysis Risk Strategy Effectiveness Workforce Analytics Process Level Performance Balanced Scorecard Results Quality Assurance/Control Predictive Performance Analytics The Millennium Group International, LLC www.tmgi.net 7 Evolving from Functions to Networked The Millennium Group International, LLC 8 www.tmgi.net OI/Systems Methodology - EnVision (VisionWaves BizMap TM | © 2000-2014) How What Why Our Framework provides enterprise level performance visibility. OI can dynamically link work demand to resources and performance providing a comprehensive understanding of system potential. This capability provides us answers to How, What and Why. The Millennium Group International, LLC www.tmgi.net 9 Capturing for “Context” Moving from transactions to complex models The Millennium Group International, LLC 10 www.tmgi.net Functional to Networked Strategic Direction The Millennium Group International, LLC 11 www.tmgi.net One View … One Truth The Millennium Group International, LLC www.tmgi.net 12 The New Standard of Performance Enterprise Visibility – Line of Sight Every level of the organization and process Visually see individual contribution to performance Accountability and Transparency OI is cutting-edge, yet a Support distributed and matrix organizations proven solution that is Geographical management, display, and reporting currently deployed across Collaboration and Alignment the globe in both public Provides shared understanding of direction moving and commercial Interactions and interdependencies enterprises. Improved Performance Immediate benefit of reduced time of data collection and analysis Plan virtually and model ‘what if’ performance improvements Framework for Managing System Performance Integration of work demand to workforce performance The Millennium Group International, LLC 13 www.tmgi.net Example: Transportation Performance Objective: Strategic Management System (SMS) - Support the Governor’s Multimodal Strategic Plan and VTrans goals by providing timely and accurate performance data to proactively influence projects towards a statewide investment priority. Challenge: More fully realize the vision of the Governor and Secretary by enhancing their capabilities to strategically collect, correlate, analyze, and report on transportation related data relative to the Highway Safety Plan, Vtrans, Commonwealth transportation priorities and specific project performance. Results: The EnVision system our OI platform, provided performance data against their larger strategic goals, linked efforts in accordance with the Governor’s priorities and supported service level standards-- accounting for people, budgets, and schedule. EnVision improved the visibility, clarity, and transparency of data, across the state and Secretariat and produced the first on- time performance report to the Assembly. The Millennium Group International, LLC 14 www.tmgi.net Example: Health Care Objective: Strategic Performance System (SPS) - Support the Federal Exchanges in support of the AFCA. Challenge: Process 100’s of thousands paper-based applications for health coverage with different eligibility standards under a controlled process. Results: 100% enterprise level application process complete with in-process quality performance measures to include production, cost, customer service, consistent with a FFP contract. On-line quality reports daily. The Millennium Group International, LLC 15 www.tmgi.net Example: Support Services Objective: Strategic Performance System (SPS). That captures human resource total cost, positions the organization to measure demand and charge accurately for services and ultimately measure the impact of services to mission performance. Challenge: Accurately capture the total cost for human resource services for an organization of 55 thousand employees, capture and anticipate demand for services, accurately capture the cost and quality of those services for a fee-for- service level agreements and demonstrate value- added to mission. Results: Ability to: Monitor shadow office personnel positions, costs, and services. Monitor improvement targets and measure effectiveness of strategy. Relate costs and FTE to individual program/client offices. performance and productivity - future state. The Millennium Group International, LLC 16 www.tmgi.net Example (cont.) Measure current direct customer service resource base and OH costs Develop alignment measures to strategic goals Measure personnel action average costs- evolve to menu driven performance Project historical demand for services Increase internal capabilities to provide the “cost of service” and “Al a carte” Pricing Services by integrating, linking and adding future quality, labor costs to process, products and service Link and improve Voice of the Customer Feedback to performance The Millennium Group International, LLC 17 www.tmgi.net Additional Benefits Leaders at ALL levels have Increase speed of decision performance information management processes anytime/anywhere Up to 70% agility increase due Reduces secondary data to higher quality and faster collection sources availability of information Elevates Strategic Planning from Documented decision process an event to the way you execute and follow-up action plans strategy and manage the Automates analysis and organization reporting Dynamic operational performance One click reports aligned with outcomes Up to 75% reduction in time Links and documents cost and spent on reporting quality of service to process and Staff access to individual and outcomes team-based performance The Millennium Group International, LLC 18 www.tmgi.net Conclusion Thank You and Questions The Millennium Group International, LLC 19 www.tmgi.net Points of Contact Points of Contact John Mullins, Chief Strategy Officer/Performance • Phone: 703-582-9697 • Email: [email protected] The Millennium Group International, LLC 20 www.tmgi.net.