ion and at Cu r Entrep uc lt fo re rese d u t n d P rva E r r e n t e o u a io p r n n p s io o h u t f i a S p H r o e t r i s t e a R g e racting w te it ocial Res in h e S po r the En t t n fo vi d h ra s ct ro n e a n a o b e p m c p i g r l s o i e o t e n m n i y C R t t m r o u p n p i t u y S ion and at Cu r Entrep uc lt fo re rese d u t n d P rva E r r e n t e o u a io p r n n p s io o h u t f i a S p H r o e t r i s t e a R g e racting w te it ocial Res in h e S po r the En t t n fo vi d h “We are ralla Planets Guests”ct ro n e a n a o b e p m c p i g r l s o i e o t e n m n i y C R t t m r o u p n p i t u y S PLANET GUEST Pestana Group Sustainability Report for 2018 PLANET GUEST INDEX 1. Message from the Chairman.............................................................................................................................3 2. Who we are ...........................................................................................................................................................4 3. Planet Guest – Pestana Group Sustainability Programme ......................................................................5 3.1. Supporting and interacting with the community.......................................................................6 3.2. Education and Culture.....................................................................................................................12 3.3. Corporate Social Responsibility.....................................................................................................15 3.4. Restoration and Preservation of Heritage .................................................................................17 3.5. Respect for the Environment.........................................................................................................19 3.6. Support for Entrepreneurship.......................................................................................................23 Pestana Group | Sustainability Report for 2018 2 1 PLANET GUEST MESSAGE FROM THE CHAIRMAN I am delighted to present the sixth preservation of listed heritage sites, Sustainability Report of the Pestana born of the Group’s long-established Group, in which we publish details of history of investment in the conver- the initiatives implemented in 2018 by sion of heritage sites into hotel units, Planet Guest, the Group’s sustainabili- and support for entrepreneurship pro- ty programme. jects, an area that we intend to look at In the year we celebrated 10 years of in greater depth. Planet Guest, we undertook a strate- The initiatives we have set out in gic reflection which led us to restruc- this report are proof that we can aim ture the programme in six areas: su- to grow our business and at the same pport and interaction with the local time respect people and the planet. community, education and culture, With the commitment and motiva- respect for the environment, restora- tion of our thousands of employees tion and preservation of listed herita- scattered around the 16 countries ge sites, corporate social responsibili- where we have a presence, we shall ty, and support for entrepreneurship continue to seek out new opportuni- projects. ties to demonstrate our environmen- We chose these six areas because we tal and social responsibility. understand that they contribute to I am certain that the next decade the development of our business, both of Planet Guest will involve working now and in the future. together with our partners and local Of these six areas, I place special em- communities to construct a new set of phasis upon corporate social responsi- initiatives that will make Planet Guest bility, something upon which we have an even stronger programme, with an increasingly focussed, restoration and even more positive impact. Pestana Group | Sustainability Report for 2018 3 2 PLANET GUEST WHO WE ARE Business The environment 16 Number of countries in which the Pestana Group 5% less electricity consumed in 2018 than in 2017; has a presence a total of 69,376,360 KWh 10% less water consumed in 2018 than in 2017; 434,2 Million euros in turnover a total of 1,279,966 m3 8% more natural gas consumed in 2018 than in 2017; 98 Hotel units a total of 1,569,036 m3 1% more gas (LPG) consumed in 2018 than in 2017; 4 New hotel units inaugurated a total of 1,820,099 kg 18% more fuel/diesel consumed in 2018 than in 2017; 15 Hotel units in the pipeline a total of 465,130 litres 11 382 rooms Employees 67% Average occupancy rate 2,966 - Number of employees 72% - Percentage of employees with permanent con- 43,2 Million euros invested in new hotel facilities with tracts restoration and conservation of heritage 99% - Percentage of employees with full-time contracts 31 Number of restored units 100% - Percentage of employees who take part in performance assessments 0,1 Million euros received in government funding 0.87% - Absenteeism rate 105,6 Million euros EBITDA 43% of our employees are women Customers 16% of our management posts are occupied by women. 33% of our national directors and 38% of our regional 4,4 Million customers directors are women. 41% of our department heads are women. Distribution of economic value 38% of our employees are under 35 years of age 22,9 Million euros paid in corporate tax 198,9 Million euros paid to suppliers 88,9 Million euros in staff costs Pestana Group | Sustainability Report for 2018 4 3 PLANET GUEST PLANET GUEST – PESTANA GROUP SUSTAINABILITY PROGRAMME In 2018 we reorganised the areas of activity of PLANET GUEST, the Pestana Group sustainability programme. To the four branches of activity which have until now characterised our work on sustainability - support and interaction with the local community, education and culture, respect for the environment, and the restoration and preservation of listed heritage sites - we have added two new areas of activity: internal corporate social responsibility and support for entrepreneurship projects. PLANET GUEST - PESTANA SUSTAINABILITY PROGRAM 6 AREAS OF STRATEGIC ACTION munity ion and C r the Env atrimony cial Resp usiness om su at ul fo iro P o on B C p c tu t n l S s l p u r c m a a a o d e e n b c p e r r E il o t s n e i L e t t t y R n I The sustainability report that we are about to present - something which the Group has done since 2009 - is a voluntary provision of accounts to all the stakeholders with whom we are associated. In it we give an overview of the initiatives established and results obtained by the Planet Guest Programme in 2018, in all six of its strategic areas of intervention. Pestana Group | Sustainability Report for 2018 5 3.1 PLANET GUEST SUPPORTING AND INTERACTING WITH THE COMMUNITY We are committed to the promotion of well-being and quality of life in the local communities of which our hotels are a part, promoting development and greater social equity in these areas. PLANET GUEST - PESTANA SUSTAINABILITY PROGRAM munity ion and C r the Env atrimony cial Resp Business om su at ul fo iro P So on C p c tu t n l s ll p u r c m a a a o d e e n b cc p e r r E il oo t s n e i LL e t t t y R n I THANKS FOR HELPING In 2018, we extended the scope of the ‘Thanks for Helping’ initiative to inclu- de all Pousadas and our hotel units in the Azores. We have established agreements with 2 new institutions, which have also benefitted from this initiative: Afacidase and Santa Casa da Miseri- córdia in Vila Franca do Campo, Azo- res. In this campaign we invite our guests to leave a donation of €1 for causes and institutions when they check out of the hotel. For every euro given by our customers, we donate a further €1. All of this money goes to local chari- table organisations: Acreditar (Lisbon), Crescer Ser (Porto), Lar Bom Samarita- no (Algarve), Criamar (Madeira), Afaci- dase (Manteigas), and Santa Casa da Misericórdia (Vila Franca do Campo, Azores). Pestana Group | Sustainability Report for 2018 6 PLANET GUEST VOLUNTEER WORK Our hotel units seek to associate themselves with voluntary program- mes in the regions where they are lo- cated, or to promote their own volun- tary initiatives to address the specific needs of charitable organisations with which they have established partner- ships. Over four days in 2019, a group of volunteers from the Pousada de Lis- boa refurbished the head office of the Associação Os Francisquinhos, whose mission is to support the development of premature babies. In 2018, some of our employees also volunteered with the Comunidade Vida e Paz, an organisation whose mission is to respond to the needs and develop possibilities for homeless or socially vulnerable people. DONATIONS CHRISTMAS CHARITIES Year after year, our hotels help cha- rities over the Christmas period. 2018 was no different. Our hotels in Madei- ra and the Pousada da Serra da Estre- la donated basic supplies and toys to a group of local charitable organisa- tions, their partners. At our staff Christmas party in Lis- bon, we made a collection of toys whi- ch were then donated to the Centro Paroquial de Alcântara, as part of an agreement we made with this organi- sation. We seek to be an inclusive employer, and as part of this we have made agree- EMPLOYABILITY ments with various institutions for the integration of people with special needs FOR PEOPLE WITH into our team of employees.