DRAFT ANNUAL REPORT – 2016/2017 Page 1 of 238 Table of Contents TABLE OF ABBREVIATIONS .............................................................................................................. 6 CHAPTER 1: MAYOR’S FOREWORD AND EXECUTIVE SUMMARY .................................................... 7 COMPONENT A: EXECUTIVE MAYOR’S FOREWORD ....................................................................... 7 COMPONENT B: EXECUTIVE SUMMARY ........................................................................................ 8 1.1. MUNICIPAL MANAGER’S STATEMENT ................................................................................ 8 1.3. RISK MANAGEMENT COMMITTEE .................................................................................... 12 1.4. MUNICIPAL FUNCTIONS, POPULATION AND ENVIRONMENTAL OVERVIEW .................... 15 1.5. SERVICE DELIVERY OVERVIEW .......................................................................................... 32 1.6. ORGANISATIONAL DEVELOPMENT OVERVIEW ................................................................. 33 1.7. AUDITOR GENERAL’S REPORT ........................................................................................... 35 1.8. REMEDIAL ACTION PLAN FOR THE AUDITOR GENERAL’S FINDINGS ................................. 44 CHAPTER 2: GOVERNANCE ......................................................................................................... 47 COMPONENT A: POLITICAL AND ADMINISTRATIVE GOVERNANCE .............................................. 47 1. POLITICAL GOVERNANCE ...................................................................................................... 47 2. ADMINISTRATIVE GOVERNANCE .......................................................................................... 51 COMPONENT B: INTERGOVERNMENTAL RELATIONS ................................................................... 52 COMPONENT C: PUBLIC ACCOUNTABILITY AND PARTICIPATION................................................. 53 1. IDP PARTICIPATION AND ALIGNMENT .................................................................................. 53 2. PUBLIC MEETINGS ................................................................................................................. 55 COMPONENT D: CORPORATE GOVERNANCE ............................................................................... 59 1. FRAUD AND ANTI- CORRUPTION STRATEGY ......................................................................... 59 FRAUD PREVENTION POLICY ........................................................................................................ 59 FRAUD PREVENTION PLAN ........................................................................................................... 59 WHISTLE BLOWING POLICY .......................................................................................................... 60 PUBLIC SATISFACTION .................................................................................................................. 61 CHAPTER 3: SERVICE DELIVERY PERFORMANCE ........................................................................... 62 SECTION 1: FUNCTIONAL AREA SERVICE DELIVERY REPORTING PER BUSINESS UNIT ..................... 62 1. COMPONENT A: INFRASTRUCTURE SERVICES ...................................................................... 62 1.1 WATER SERVICES ............................................................................................................... 62 1.2 SANITATION SERVICES/ WASTE WATER PROVISION ........................................................ 68 1.3 ELECTRICITY ....................................................................................................................... 72 1.4 ROADS AND STORM WATER ................................................................................................... 74 Page 2 of 238 2. COMPONENT B: PLANNING AND DEVELOPMENT ................................................................. 78 2.1 PLANNING ......................................................................................................................... 78 2.2 LOCAL ECONOMIC ............................................................................................................. 80 2.3 HUMAN SETTLEMENT ....................................................................................................... 81 3. COMPONENT C: COMMUNITY SERVICES .............................................................................. 83 3.1 WASTE MANAGEMENT .................................................................................................... 83 3.2 SOCIAL SERVICES AND TRANSVERSAL UNIT ............................................................................. 87 3.3 NATURE CONSERVATION ......................................................................................................... 91 4. COMPONENT D: CORPORATE SERVICES ................................................................................... 93 4.1 HUMAN RESOURCES SERVICES ......................................................................................... 93 4.2. SKILLS DEVELOPMENT ............................................................................................................ 93 4.3 INFORMATION AND COMMUNICATION TECHNOLOGY SERVICES .................................... 94 4.4 LEGAL SERVICES ................................................................................................................ 95 5. COMPONENT E: FINANCIAL SERVICES ................................................................................ 101 5.2 ASSET MANAGEMENT ..................................................................................................... 103 5.3 GRANT PERFORMANCE ................................................................................................... 104 5.4 FINANCIAL RATIOS ON KEY PERFOMANCE INDICATORS................................................. 108 5.5 SUPPLY CHAIN MANAGEMENT ...................................................................................... 111 CHAPTER 4: ORGANISATIONAL DEVELOPMENT PERFORMANCE ............................................. 113 SECTION 2: PERFORMANCE REPORT ......................................................................................... 113 1. Executive Summary ............................................................................................................ 113 2. Context and Background .................................................................................................... 114 3. Integrated Development Planning ........................................................................................ 115 3.1 Background ............................................................................................................................................ 115 3.2 Vision and Mission ................................................................................................................................. 115 3.3 Municipal Priorities ................................................................................................................................. 115 4. Budgeting and Performance Management Information ........................................................... 117 5. Performance Highlights and Summary for the Year 2016/17 .................................................... 118 6. Performance Results 2016/17 as per Municipal Key Performance Areas .................................................. 119 6.1 Basic Service Delivery ................................................................................................................................ 119 6.1.1 Refuse Removal and Waste Management ............................................................................ 119 6.1.2 Electricity........................................................................................................................... 119 6.1.3 Water ................................................................................................................................ 120 6.1.4 Sanitation .......................................................................................................................... 120 6.1.5 Roads and Storm-water ...................................................................................................... 121 6.1.6 Community Facilities .......................................................................................................... 122 Page 3 of 238 6.1.7 Land Use, Land Ownership and Township Establishment ...................................................... 122 6.1.8 Disaster Response (Fire and Rescue) .................................................................................. 123 6.1.9 Expanded Public Works Programme .................................................................................... 123 6.1.10 Environmental Awareness ............................................................................................... 124 6.1.11 Spatial Development (Geographic Information Systems) .................................................... 124 6.2 Local Economic Development ................................................................................................................. 124 6.2.1 Local Economic Development and Tourism Initiatives ............................................................ 125 6.2.2 Local Economic Development and Strategy Implementation ................................................... 125 6.2.3 Investment Promotion