International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-6, March 2020 Passenger Satisfaction towards Indian Railway in Kerala with Special Reference to Aluva Junction Parvathy Asokan, Girish S. The only way too much and evaluate the quality of Abstract: In India transportation is a vital infrastructure and services for improvement is to nd the level of satisfaction assumes wider in developing countries since all the sectors of the that passengers receive from the services. However, event area unit closely dependent upon the existence of assessing customer response in transportation services acceptable transportation modes. The study is being conducted in Aluva town. Supply knowledge of information is adopted on cannot be ignored. The relationship between customers and primary data assortment among one hundred respondents. Aluva the railways is complex, and not just a lot of rules, but junction is regarded as the nerve centre which connects the different tires. We need to mention the areas of conflict and highland districts to the rest of the state. And it is the railway escalation between the railway and the customers. The station which has a higher rate of passengers round the clock. proposed research focuses on the satisfaction of passengers Overall study deals concerning the level of satisfaction of to the services provided so far. passengers in the basic, modern and outstation amenities offered by Indian railways. The study also points on the insights to develop and improve the standard of services to satisfy travelers II. STATEMENT OF PROBLEM to travel by train. The study mainly focuses on the association Transportation is one of the key drivers of India's between the demographic factors and the level of satisfaction of passengers. economy. The transportation industry of India is organized on a blend of public and private sector ownership. Since Index term: nerve center, outstation amenities, demographic public transport is more transportation, it remains a powerful factors. yard for measuring the overall development of a country. I. INTRODUCTION Railways are the largest mode of transportation worldwide in passenger transportation. The railway passenger service is Mobility is the most fundamental and prominent feature facing long-standing competition from various other means of economic activity. It fulfills the basic need of moving of transportation, and it is important for the railways to from one place to another, the need for travelers to share, accelerate passenger origin. The opinions on the services are goods, and information. The transportation sector is a key biased. The current study focuses on travelers' opinions on part of the economy which impacts the development and the services, and their satisfaction level. well-being of the population. When transportation is economical, they supply social and economic opportunities III. OBJECTIVES OF THE STUDY and advantages that end in several results like higher access to markets, use, and extra investment. Includes an overview 1. To know about the passenger's satisfaction towards of various modes of transportation, including rail, road, various services provided by the Indian Railway with a waterways, air, and metro. Indian Railways are the second- special reference to Aluva junctions. largest railway worldwide. Indian Railways are the most 2. To review the facilities provided to the passengers. effective network established in 1853 from Bori Bunder to 3. To analyze the passenger's level of satisfaction in basic Thane, 34 km from the old Bombay Presidency. The train amenities, modern amenities, and outstation amenities. carried 400 passengers in 14 carriages. Railways are suitable for all categories of people (up, middle, or down) compared IV. HYPOTHESIS to other transportation. Indian Railways have a track of H0: There is no significant relationship between 115000 km with 7349 Railway Station. Railways carry 23 demographic factors and the level of satisfaction of million passengers and 3 million tones of cargo. Indian passengers in basic, modern and outstation amenities. Railways is recognizing the entry into the philosophy of H1: There is a significant relationship between demographic travelers and thereby seeking ways to improve and provide factors and the level of satisfaction of passengers in basic, better travel services. modern and outstation amenities. Revised Manuscript Received on March 09, 2020. Parvathy Asokan, M.com., Department of Finance and Systems, Amrita School of Arts and Science, Kochi, Kerala, India. Girish S., Assistant Professor, Department of Commerce and Management , Amrita School of Arts and Science ,Kochi, Kerala, India. Published By: Retrieval Number: F7907038620/2020©BEIESP Blue Eyes Intelligence Engineering DOI:10.35940/ijrte.F7907.038620 2290 & Sciences Publication Passenger Satisfaction Towards Indian Railway in Kerala with special reference to Aluva Junction V. RESEARCH METHODOLOGY Interpretation A research design is a hypothetical arrangement in which From table 2, calculated value = 23.664 with p-value of research is conducted; it constitutes the blueprint for the 0.023, lesser than 0.05. So, we reject the null hypothesis and collection, dimension, and examination of data. The accept the alternative hypothesis that there is significance sampling size of 100 passengers was opted after considering between the level of satisfaction in basic amenities and the cost and time. Questionnaires are used to collect data from respondents. the litigants. And Secondary data is also used like previous Table .3 chi-square tests reports of the concern and from the preceding projects. SPSS tools like Percentage Analysis and Chi-square test are Value df Asymp. Sig. applied for analysis. (2-sided) Pearson Chi-Square 28.108a 16 .031 VI. REVIEW OF LITERATURE Likelihood Ratio 26.054 16 .053 1.Dr.Arash Shahin(2016) This analysis paper deals with Linear-by-Linear .383 1 .536 the factor of service quality and demonstrates the model. Association "SERVQUAL" is a good approach that has been researched and its impact within the analysis of the client satisfaction, N of Valid Cases 100 expectations and perceptions are highlighted. Source: Primary data 2. Vimal Kumar & Jitin P (2015) in their study, A Study on Passengers‟ Satisfaction towards Railway services Interpretation concerning Coimbatore Junction" concluded that the service From table 3, calculated value = 28.108 with p-value of quality could be enhanced through proper and effective 0.031 lesser than 0.05. So, we reject the null hypothesis and maintenance. The perception of the passengers should be accept the alternative hypothesis that there is significance considered while formulating policies and implementing the between the level of satisfaction in basic amenities and the plans. 3. Laura Eboli and Gabriells Mazzulla (2014) in their occupation of the respondents. study identified that passenger's service quality factors are better to understand the overall picture of railways Table .4 chi-square tests performance. If not at all satisfy passengers, Railways will Value d Asymp. Sig. assess their satisfaction which helps in preparing better f (2-sided) investment plans and improving the service quality. Pearson Chi-Square 2.485a 4 .647 Likelihood Ratio 2.564 4 .633 VII. ANALYSIS AND INTERPRETATION Linear-by-Linear 1.820 1 .177 Table .1 chi-square tests Association Asymp. Sig. (2- Value df N of Valid Cases 100 sided) Source: Primary data Pearson Chi-Square 9.411a 4 .052 Likelihood Ratio 9.430 4 .051 Interpretation Linear-by-Linear From table 4, calculated value = 2.485, with p-value of 2.280 1 .131 Association 0.647 greater than 0.05. So, we reject the alternate N of Valid Cases 100 hypothesis and accept the null hypothesis that there is no significance between the level of satisfaction in Source: Primary data modern amenities and the gender of the respondents. Interpretation Table .5 chi-square tests From table 1, calculated value = 9.411 with p-value of Value Df Asymp. 0.052, greater than 0.05. So we reject the alternate Sig. (2- hypothesis and accept the null hypothesis that there is no sided) significance between the level of satisfaction in basic a amenities and the gender of the respondents. Pearson Chi-Square 22.287 12 .034 Likelihood Ratio 18.635 12 .098 Table .2 chi-square tests Linear-by-Linear .231 1 .630 Value Df Asymp. Sig. Association (2-sided) N of Valid Cases 100 a Pearson Chi-Square 23.664 12 .023 Source: Primary data Likelihood Ratio 18.720 12 .096 Linear-by-Linear 4.302 1 .038 Association N of Valid Cases 100 Source: Primary data Published By: Retrieval Number: F7907038620/2020©BEIESP Blue Eyes Intelligence Engineering DOI:10.35940/ijrte.F7907.038620 2291 & Sciences Publication International Journal of Recent Technology and Engineering (IJRTE) ISSN: 2277-3878, Volume-8 Issue-6, March 2020 Interpretation significance between the level of satisfaction in outstation From table 5, calculated value = 22.287 with p-value of amenities and the respondents. 0.034 lesser than 0.05. So, we reject the null hypothesis and accept the alternative hypothesis that there is significance between the level of satisfaction in modern amenities and Table .9 chi-square tests the respondents. Value Df Asym p. Sig. Table .6 chi-square tests (2- Value Df Asymp. sided) Sig. (2- Pearson Chi-Square 7.705a 16 .957 sided) Likelihood Ratio 8.698 16 .925 Pearson Chi-Square 13.482a 16 .637 Linear-by-Linear Association .049 1 .824 Likelihood Ratio 15.948 16 .457 N of Valid Cases 100 Linear-by-Linear .433 1 .510 Association Source: Primary data N of Valid Cases 100 Interpretation Source: Primary data From table 9, calculated value = 7.705, with p-value of 0.957 greater than 0.05. So, we reject the alternate Interpretation hypothesis and accept the null hypothesis that there is no From table 6, calculated value = 13.482, with p-value of significance between the level of satisfaction in outstation 0.637 greater than 0.05.