RASHID HOSPITAL SERVICE CATALOGUE KEY ICONS RASHID GENERAL ICONS TIMING HOSPITAL LOCATION TIMINGS E-MAIL Rashid Hospital is a teritiary specialised academic hospital, which includes the TELEPHONE state-of-the-art Emergency and Trauma Centre, which is a regional centre of excellence for FAX emergency and trauma care. Rashid Hospital was established in March 1973. It has undergone expansions to keep up with FOR WHOM? INFORMATION PAYMENT METHOD the growth in population and increase in-patient RECEIVED BY numbers. It is a JCI accredited hospital since October 2007. MEN WEBSITE CREDIT CARD Rashid Hospital provides emergency, in-patient and out-patient services to patients. The hospital is one of busiest in the region, as WOMEN SERVICE CENTRE CASH it is highly recognised for its specialised trauma and emergency care services and receives CHILDREN CALL CENTRE BANK TRANSFER patients not only from Dubai but also from the Northern Emirates with a 68-bed emergency department and considered the major disaster SENIOR DHA APP. CHEQUE CITIZENS Contacts facility for Dubai and the Northern Emirates. PEOPLE OF TYPING DETERMINATION CENTRE 315 Umm Hurair Second, PO Box 4545 Dubai, UAE [email protected] 800342 To call from outside UAE Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of the latest date of update. Dubai Health Authority has the right to make any modification, revocation +971 4 219 8888 or addition to the mentioned in this guide, including, for example, waiting times, official working hours, financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to change according to health status, events and official holidays. For more information, please call 800324. 24/7 First Issue 20-2-2020 CUSTOMER JOURNEY OUT-PATIENT Accessing information Appointment Reaching the hospital Registration Payment Nurse assessment 1 2 3 4 5 6 Gathering information Taking appointment Finding suitable parking Counter in the Cashier counter Vital signs check-up registration area The patient can access DHA A referral letter from When the patient arrives The patient proceeds The nurse checks the website or call 800DHA or PHC is automatically at the hospital, a dedicated The patient provides one of the to the cashier counter patient’s vital signs use DHA App. to get the forwarded to the hospital, parking is available following documents: to pay the needed (blood pressure, needed information about the the hospital will book and accessible. − Valid Emirates ID service fees (if required/ temperature, weight, services provided, working an appointment and − Health card number insurance clearance). height, etc..). hours and physicians’ communicate it to − Insurance card 2 names available. the patient. − Valid passport (for visitors) 3 − UAE driving licence − GCC card These steps are done when/if required Physician assessment Laboratory Radiology Pharmacy Registration counter 7 8A 8B 8C 8D Consultation and Giving samples Taking diagnosing via images Receiving medication Follow-up appointment medicine prescription The patient checks into the lab The patient checks into the The patient collects the The patient books a The physician assesses the patient, to provide samples requested by radiology room for imaging medications by visiting follow-up appointment as takes his/her history, then prescribes the physician (if required). diagnosis (if required). the pharmacy (if required). per the physician’s order the suitable medication, orders lab (if required). tests, and/or radiology tests (if required). Some tests may require a prior appointment (i.e. MRI, CT, etc) CUSTOMER JOURNEY IN-PATIENT Physician assessment Admission to Entering the hospital Appointment and order for admission Admission day Payment the hospital’s room 1 2 3 4 5 6 ED* admission PHC referral Taking appointment Physician assessment Counter in the Cashier counter In-patient room The patient arrives The patient takes A referral letter from The physician assesses admission office The patient proceeds The patient in the ED where a a referral from PHC is automatically the patient and decides The patient provides one of the to the cashier counter proceeds to the physician decides a PHC. forwarded to the hospital, if the patient should be following documents: to pay the needed in-patient room. if the patient is (check step 2). the hospital will book sent for admission. Then, − Valid Emirates ID service fees for admission an appointment and the physician sends the − Health card number (if required/insurance (check Emergency communicate it to order for admission. − Insurance card clearance). 4 Journey). the patient. − Valid passport (for visitors) 5 − UAE driving licence − GCC card During the stay Follow-up Laboratory Radiology Care provision Pharmacy appointment Patient discharge 7A 7B 7C 8 9 10 Giving samples Taking diagnosing via images Procedure/surgery Receiving medication Booking the appointment Discharge from the hospital Samples requested by the The patient is taken to the (if required) The patient collects the Appointment is given by the After completing the physician are done at the radiology room for imaging medications by visiting the hospital to the patient discharge steps and bedside of the patient diagnosis (if required). pharmacy (if required). (if required). the payment clearance, (if required). the patient is discharged. *ED: Emergency Department *PHC: Primary Healthcare Centre CUSTOMER JOURNEY EMERGENCY Reaching the hospital Accessing either by ambulance Triage by ED* consultation information or individually category Registration Payment and medical care The patient in category T4 or T5, after triage, proceeds 1 2 3 to the 4 5 6 registration counter. Gathering information Finding suitable parking Nursing assessment Counter in the Cashier counter Consultation registration area The patient can access DHA When the patient arrives The patient proceeds website or call 800DHA or at the hospital, a dedicated The patient provides one to the cashier use DHA App. to get the parking is available The patient in of the following documents: counter to pay the needed information about the and accessible. category T1, − Valid Emirates ID needed service fees services provided, working T2 or T3 is − Health card number (if required). hours and physicians’ sent directly to − Insurance card names available. the emergency − Valid passport 6 room for (for visitors) 7 treatment. − UAE driving licence Discharge − GCC card The patient When/if required is discharged 8A depending on Patient discharge results. and follow-up Laboratory Radiology Payment appointment Pharmacy or Admission ED referral 8B for the 7A 7B patient 9 10 11 admission. Giving samples Taking diagnosing or Transfer Cashier counter Appointment booking Receiving medication The patient checks into via images The patient proceeds The patient visits the The patient collects the the lab to provide The patient checks into the to the cashier counter registration counter to book medications by visiting samples requested by radiology room for imaging The patient to pay the service fees a follow-up appointment the pharmacy (if required). the physician (if required). diagnosis (if required). is transferred (if required). in the hospital out-patient depending on clinic (if required). 8C the condition to another facility. *ED: Emergency Department INDEX OF SERVICES ADMINISTRATION SERVICES Plastic Surgery Services Plastic Surgery Health Card Pulmonary (Respiratory) Disease Services Create/Renew Health Card General Pulmonary (Respiratory) Disease Medical Report Vascular Surgery Services Issue New/Duplicate Medical Report Vascular Surgery MEDICAL SERVICES SUPPORTIVE MEDICAL SERVICES Anaesthesiology Services Medical Laboratory Services Anaesthesiology Medical Laboratory Cardiology (Heart) Services Mental Health and Psychology Services Adult Cardiology Psychiatry Interventional Cardiology Psychology Cardio-Thoracic (Heart and Chest) Surgery Services Nutrition and Clinical Dietetics Services Cardio-Thoracic (Heart and Chest) Surgery Nutrition and Clinical Dietetics 8 Critical Care Medicine Services Pharmacy Services 9 Adult Critical Care Medicine Pharmacy Surgical Critical Care Physical Medicine and Rehabilitation Services Dental Services General Physical Medicine and Rehabilitation Oral and Maxillofacial Surgery Occupational Therapy Physiotherapy Dermatology Services Prosthetics, Orthotics and Anaplastology Dermatology Sports Medicine Emergency Medicine Services Radiology Services General Emergency Medicine General Radiology Interventional Radiology Gastroenterology Services Neuroradiology Adult Gastroenterology General Surgery Services Adult General Surgery FACILITY FAQ Infectious Diseases Services Facility FAQ Infectious Diseases Internal Medicine Services Internal Medicine INTERCONNECTED SERVICES Neurology Medical and Surgical Services Interconnected Services General Neurology Neurological Surgery Orthopaedic Surgery Services Adult Orthopaedic Surgery ADMINISTRATION SERVICES Health Card Health Card Create/Renew Health Card • Valid original passport + copy • Valid original Emirates ID + copy UAE Nationals • Family book + copy A health card with an individual medical • Recent photograph of the applicant record number is being created for all patients • Electricity bill or proof of residence + copy in order to facilitate all transactions and registrations during all services in DHA’s facilities and maintaining patient’s records • Valid original passport of wife and husband