CUSTOMER SUCCESS STORY Turkish Technic meets MRO demand with Honeywell APU partnership Agreement authorises Turkish Technic to offer full Honeywell servicing and testing Overview As well as providing support for Turkish Airlines’ With more than 5,500 staff and facilities which fleet of almost 300 aircraft, Turkish Technic’s QUICK FACTS include the recently opened $550m HABOM customers include aircraft operators from maintenance and repair centre at Istanbul’s Sabiha Asia, the CIS, Europe, the Middle East and Honeywell solution Gökçen International Airport, Turkish Technic Northern Africa. These third-party customers Auxiliary power units has established itself as the leading aircraft now account for approximately 30% of the Customer results maintenance, repair and overhaul (MRO) company company’s revenue. l Turkish Technic is winning more business in its region. In 2014, Turkish Technic expanded with the from more customers In order to meet the demands of airlines looking for opening of HABOM, a new $550m maintenance l Meets the requirements of airlines who are greater efficiency through one-stop maintenance and and repair centre at Istanbul’s Sabiha Gökçen looking for more efficient maintenance and repair solutions, Turkish Technic became authorised International Airport. repair solutions to carry out full-servicing and testing across a range l Faster servicing of aircraft without the This state-of-the-art facility, which increased of Honeywell auxiliary power units (APUs). need to send components to third-party Turkish Technic’s narrow body aircraft maintenance manufacturers or repair companies It’s an agreement that is helping Turkish Technic to capacity by 57% and its wide body capacity by win new customers and, says the company’s CEO, 43%, was established with the aim of helping Why Turkish Technic chose Honeywell it is another step in deepening a relationship with the company become one of the top five MRO l Honeywell’s on-site support means that Honeywell that spans more than 20 years. providers in the world. questions can be answered immediately in person and in local language Background Business Need l The companies have had a relationship for Based at Istanbul’s Atatürk and Sabiha Gökçen Airlines are striving to make their operations more than 20 years airports, Turkish Technic is the leading MRO more effective at every level. And, while l Honeywell is the leading provider of APUs company in its region. safety remains the number one priority of every carrier, airlines also want their Customer Certified through EASA 145, JAA 145, the FAA and maintenance companies to minimise the l Name: Turkish Technic the Turkish DGCA, Turkish Technic offers a variety of amount of time that their aircraft sit in hangars l Location: Istanbul, Turkey maintenance services through its diversified shops, on the ground. including airframe heavy maintenance, engine and l Industry: MRO APU overhaul. This means that MRO companies, in turn, l Website: www.turkishtechnic.com are seeking ways to provide a faster, The company, an associate of Turkish Airlines, is slicker service that gets aeroplanes billed as the only one-stop shop in the region and maintained to the highest standards and is certified for more than 4,000 Boeing and 4,000 back in the sky sooner with lower costs for Airbus aircraft components. the operator. “Having an agreement with Honeywell helps Turkish Technic to win customers and make money. We will try to deepen our relationship with Honeywell. How far will we go? The sky’s the limit.” Ahmet Karaman, CEO, Turkish Technic To achieve these demands, Turkish Technic has The agreement was extended in 2014 and it “Any third party who wants to have work done been leading the way by implementing initiatives means Turkish Technic’s customers around the in any facility will require certain approvals from that accelerate the turnaround of aircraft world can now benefit by not having to require manufacturers. components when they need to be maintained their APUs removed and sent to different “The first question they will ask is ‘Do you have the or repaired. facilities – often a significant distance away - proper document from the manufacturers?’, during aircraft maintenance. “Airlines are increasingly looking to repair and ‘Do you have any agreement with them?’ replace components during their aircraft’s “We have been working with Honeywell for Otherwise they will not bring you any work. scheduled checks,” said Ahmet Karaman, more than 20 years,” added Karaman. “But we They will go to the facility that has the approval CEO, Turkish Technic. have recently been focusing on building our or a joint venture. joint agreement covering APUs, which we now “They want to bring their aircraft into the “We’re working with Honeywell because they have maintain at our facility in Istanbul Atatürk airport. facility and for us to do one-stop maintenance on-site support. If our team has any questions, we instead of removing parts such as APUs “We can now remove an APU here, maintain it can go and talk to the company’s engineers rather and sending them to different facilities in-house and install it back on the aircraft. It cuts than sending emails and waiting for days because and then waiting for them to come back. down the ground time of the aircraft and helps the of differences in working hours and so on. customer to work with a one-stop shop rather than And this includes dealing with warranty “It’s also very nice to have local site support dividing the work across many different locations.” issues.” speaking the local language because, although most of our people are bi-lingual, it’s nice to talk in Solution Benefits our language. Turkish Technic has become authorised to carry “Having an agreement with Honeywell helps Turkish out full servicing and testing across a range of Technic to win customers and make money,” “We will try to deepen our relationship with Honeywell APUs. added Karaman. Honeywell. How far will we go? The sky’s the limit.” Honeywell Aerospace Honeywell 1944 E. Sky Harbor Circle Phoenix, AZ 85034 Telephone: 1.800.601.3099 International: 1.602.365.3099 C61-1382-000-000 January 2015 www.honeywell.com © 2015 Honeywell International Inc..