QuickSpecs Hortonworks Data Platform from HPE Overview Hortonworks Data Platform from HPE Hortonworks merged with Cloudera in January 2019. HPE will continue to maintain the Hortonworks brand until it is officially modified by Cloudera. Hortonworks Apache Hadoop subscriptions can be purchased directly through Hewlett Packard Enterprise and together with HPE Big Data software products. Hortonworks is a major contributor to Apache Hadoop and is focused on further accelerating the development and adoption of Apache Hadoop by making the software more robust and easier to consume for enterprises and more open and extensible for solution providers. The Hortonworks Data Platform (HDP), is a massively scalable and 100% open source platform for storing, processing and analyzing large volumes of data. It is designed to deal with data from many sources and formats in a very quick, easy and cost-effective manner. Hortonworks DataFlow (HDF) is the first integrated platform that solves the real time challenges of collecting and transporting data from many sources and provides interactive command and control of live flows with full and automated data provenance. HDF is powered by Apache NiFi. With HPE and Hortonworks you can • Have the backing of both Hortonworks and the Hewlett Packard Enterprise established support organization. • Establish enterprise ready solutions combining HPE Big Data software with Hortonworks Data Platform. What's New Hewlett Packard Enterprise offers "Cloudera DataFlow" and has rebranded the formerly Hortonworks DataFlow (HDF) SKUs. Cloudera DataFlow (CDF), formerly Hortonworks DataFlow (HDF), is a scalable, real-time streaming analytics platform that ingests, curates, and analyzes data for key insights and immediate actionable intelligence. At A Glance Hortonworks Support • Hadoop support from the source: Hortonworks support is backed by the leading contributors to Apache Hadoop open source projects. Hortonworks engineers have contributed more than half of all code to core Apache Hadoop and are uniquely qualified to address technical issues. L1-L3 Support are handled by Hortonworks. • Full life-cycle support available: Hortonworks support is not limited to production support only. Packages enable customer success at every step in the lifecycle including development and proof-of-concept stages as well. • Forward-compatibility: As the leading contributor to Apache Hadoop, Hortonworks is uniquely capable of ensuring patches and bug fixes are contributed back to the open source Apache Hadoop projects and included in future editions of the Hortonworks. Page 1 QuickSpecs Hortonworks Data Platform from HPE Standard Features Hortonworks Data Platform support subscriptions are available in two editions designed to provide a range of support services and product components to meet your needs. Hortonworks Data Platform Support Enterprise Enterprise Plus Term 1 Year 1 Year Named Support Contacts Ranges depending on size of cluster Support Incidents Unlimited operational support incidents through development, pilot, staging and deployment Availability & Response Times Access Phone & Web Phone & Web Hours of Direct Support 24 x 7 24 x 7 Severity 1 Response2 1 Hour 1 Hour Severity 2 Response2 4 Hours 4 Hours Severity 3 Response2 8 Hours 8 Hours Severity 4 Response2 1 Business Day 1 Business Day Support Services Provided Remote Troubleshooting Webex, SSH Webex, SSH Hortonworks SmartSense Yes Yes Advanced Knowledgebase Yes Yes Customer Support Portal Yes Yes Access to Upgrades, Updates Yes Yes and Patches Diagnosis of Installation Yes Yes & Configuration Issues Diagnosis of Cluster Yes Yes Management Issues Diagnosis of Performance Yes Yes Issues Diagnosis of Data Loading, Yes Yes Processing, and Query Issues Application Development Yes Yes Advice Notes: − 1Excludes Hortonworks holidays − 2Initial response time For a comparison of the HDP Platform components supported by Enterprise or Enterprise Plus, please visit: http://hortonworks.com/support/ Page 2 QuickSpecs Hortonworks Data Platform from HPE Standard Features Hortonworks DataFlow support subscriptions are designed to provide a range of support services and product components to meet your needs. Hortonworks DataFlow support HDF Enterprise Term 1 Year Named Support Contacts Ranges depending on size of cluster Support Incidents Unlimited operational support incidents through development, pilot, staging and deployment Availability & Response Times Access Phone & Web Hours of Direct Support 24 x 7 Severity 1 Response2 1 Hour Severity 2 Response2 4 Hours Severity 3 Response2 8 Hours Severity 4 Response2 1 Business Day Support Services Provided Remote Troubleshooting Webex, SSH Advanced Knowledgebase Yes Customer Support Portal Yes Access to Upgrades, Updates Yes and Patches Diagnosis of Installation & Yes Configuration Issues Diagnosis of Cluster Yes Management Issues Diagnosis of Performance Issues Yes Diagnosis of Data Loading, Yes Processing, and Query Issues Application Development Advice Yes Notes: − 1Excludes Hortonworks holidays − 2Initial response time SLA Definitions of Severity • Severity 1, Critical: Production system is down or severely impacted such that routine operation is impossible • Severity 2, High: Production issue where the system is functioning but in degraded or restricted capacity • Severity 3, Medium: Production issue where minor functionality is impacted or a development issue • Severity 4, Low: Request for information with no impact to business operations Terms and Conditions This QuickSpecs is governed by the Hortonworks term and conditions applicable for such Subscriptions. Other product information Additional product materials are available from the HPE Solutions for Apache™ Hadoop™ at: www.hpe.com/info/hadoop Page 3 QuickSpecs Hortonworks Data Platform from HPE Configuration Information Licensing and Media Options Definitions and support licensing model Hortonworks Support is sold as a yearly subscription for 4 Nodes or 50 TB or 15 Moonshot Cartridges Node means, a server or virtual machine running the software • A server is a single piece of hardware that runs the software. A hardware partition or blade is considered a separate hardware system. • A virtual machine is a software container that can run its own operating system and execute applications like a single physical machine TB, means the total aggregate storage space, also known as raw capacity across all nodes in the cluster; disk or flash storage Support Contact, A designated person within the customer who will interact with Hortonworks to submitted support cases. Moonshot Cartridge, the individual computing unit that populates a full Moonshot chassis/enclosure (for example 45 Moonshot Cartridges fill a single Moonshot chassis). Number of Support Contacts Enterprise Plus Named Contacts Enterprise Named Contacts 1 – 10 3 3 11 - 50 5 5 51 – 125 7 7 126 and over 10 10 Notes: The number of Support Contacts allowed is determined based on the number of support subscriptions purchased: # of HDP Support Subscriptions Additional Support Contacts can be purchased individually (see products below): Hortonworks Support Products for Term Based Orders Cloudera Hortonworks Data Platform Enterprise Plus 1 Node 1yr 24x7 Support E-LTU P9A25AAE Cloudera Flow Management 16 Cores CM/Ambari Form Factor 1-year 24x7 Severity 1 Response E-LTU R0S39AAE Cloudera Stream Processing 4 Nodes CM/Ambari Form Factor 1-year 24x7 Severity 1 Response E-LTU R0S40AAE Notes: − Hewlett Packard Enterprise offers email and paper fulfillment. The email part numbers are listed. The paper part numbers are the same but end with “A” instead of an “AAE”. Email fulfillment ships in days while paper fulfillment ships in weeks. − These part numbers can be used to purchase multiple licenses with a single activation key. Customer will receive an emailed entitlement certificate. The license entitlement certificate must be redeemed online in order to obtain a license key. − Only one certificate is shipped for multiple-quantities of the same license on a single order. Page 4 QuickSpecs Hortonworks Data Platform from HPE Summary of Changes Date Version History Action Description of Change 19-Oct-2020 Version 12 Changed Overview, Standard Features, and Configuration Information sections were updated. 06-Jul-2020 Version 11 Changed Overview, Standard Features, and Configuration Information sections were updated. 06-Apr-2020 Version 10 Changed Overview and Configuration Information sections were updated. 09-Dec-2020 Version 9 Changed Overview and Configuration Information sections were updated. 13-May-2019 Version 8 Changed Overview section was updated. 06-Aug-2018 Version 7 Changed Overview and Models sections were updated. Added SKUs added in Models sections: R0S39AAE, R0S40AAE, R0S41AAE. Removed Obsolete SKUs were deleted: P9P33AAE, P9P37AAE, Q5U38AAE, Q5U40AAE, Q5U41AAE, Q5U43AAE, Q5U44AAE. 05-Jun-2017 Version 6 Changed QuickSpecs name and Overview and Models sections were updated. Added SKUs added in Models section: Q5U38AAE, Q5U39AAE, Q5U40AAE, Q5U41AAE, Q5U42AAE, Q5U43AAE, Q5U44AAE. Removed SKU removed from models section: P9P34AAE 06-Jun-2016 Version 5 Changed Overview and Models sections were updated. Added SKUs added in Models section: P9P33AAE, P9P34AAE, P9P37AAE, P9P38AAE. 01-Dec-2015 Version 4 Changed Overview section was updated. Added SKUs added in Overview section: JP408AAE, P9A25AAE, P9A26AAE 30-Jan-2015 Version 3 Changed Overview section was updated 23-Jan-2015 Version 2 Changed Overview and Standard Features sections were updated