A REDSKY DATASHEET E911 Anywhere® For Microsoft Skype For Business E911 Anywhere® is a cost-effective, cloud-based, 9-1-1 network service that supports MSFT Skype for Business with national 9-1-1 call routing and notifications. FEATURES Accepts 9-1-1 calls from Microsoft Skype for Routes calls to any PSAP in the USA or Canada Business servers in NG9-1-1 format using PIDF-LO based on the location of the caller Allows enterprises to set up Layer 3 Network Sends emergency notifications (screen pops, email Regions in E911 Anywhere® and route calls based and SMS) to security guards and administrators on Network Regions Supports mobile Skype for Business soft client users The Service features a 24x7 Emergency Call Center installed on a laptop with the MyE911® web client with live 9-1-1 call operators as backup and softphone users installed on a smartphone with MyE911 for Mobile® THE PERFECT COMPLEMENT TO SKYPE FOR BUSINESS monthly charges are based on the number of ELINs defined in the E911 Anywhere® makes it easy to set up national 9-1-1 call routing to service. You can add ELINs or expand your service at any time. E911 support MSFT Skype for Business (SFB). E911 Anywhere® is a cloud Anywhere® makes it easy to provide E911 protection and comply with service with connections to virtually all 9-1-1 centers (PSAPs) in the state regulations. USA and Canada. You can send all your 9-1-1 calls from SFB to the E911 Anywhere® service using NG9-1-1 SIP protocols and the E911 VALUE-ADDED FEATURES Anywhere® service will route the call based on the embedded loca- E911 Anywhere® brings a whole new level of services to E911. tion object (PIDF-LO) of the calling device. The solution is elegant in its Because E911 Anywhere® is a cloud service that actually takes and simplicity and very cost effective. routes 9-1-1 calls, we can perform a variety of new value added services in the cloud. For example, we can allow your security depart- REAL-TIME 9-1-1 CALL NOTIFICATIONS ment to listen-in to a 9-1-1 call, barge-in to a 9-1-1 call or record Another powerful feature of the E911 Anywhere® service is its ability all 9-1-1 calls for your future retrieval. All of these services can be to notify the enterprise that a 9-1-1 call is in progress and display the managed in the E911 Anywhere® portal. exact location of the caller. This feature has been proven to save 2-3 minutes in emergency response which is a life saver in a medical emer- DRIVING COSTS OUT OF E911 gency. Notifications can be sent as screen pops to security computers, Cost savings over traditional E911 solutions can be dramatic with SMS messages to smart phones and email messages. E911 Anywhere®. Our cloud-based network service approach consoli- dates and routes all 9-1-1 calls through a central point, so organiza- DESIGNED FOR THE MOBILE WORKFORCE tions no longer need costly trunks at multiple sites to handle 9-1-1 Microsoft Skype for Business is designed to enable the mobile work- call traffic. E911Anywhere® also stores Automatic Location Identifica- force and this can be a challenge when dealing with 9-1-1 calls. RedSky tion (ALI) records in its own Dynamic ALI database, eliminating the developed the MyE911® client and the MyE911 for Mobile® app to need for PS-ALI contracts and monthly storage charges with Local support mobile users who may be located anywhere but connected to Exchange Carriers. the SFB server in the enterprise. These applications allow mobile users to quickly define their location (Home, Office, etc.) using a favorites list ARCHITECTURE or validate a new location within seconds. 9-1-1 calls made from mobile E911 Anywhere® is powered by a highly redundant and scalable ar- devices are routed to the 9-1-1 center that services the geographic chitecture that combines multiple levels of systems redundancy with location of the caller. Tier One infrastructure providers. Our network connects with 9-1-1 selective routers in the United States and Canada to route emergency COST EFFECTIVE CLOUD COMPUTING calls to the proper Public Safety Answering Point (PSAP).Beyond the E911 Anywhere® brings the advantages of cloud computing to 9-1-1 architecture, E911 Anywhere® offers fail-over protection through an response. There are no capital costs, no servers to buy and no main- emergency call center staffed 24/7 by personnel specially trained to tenance to purchase. Because it is a cloud service, administration can handle emergency calls. be supported by any browser-based computer over the internet. A one-time service initiation fee begins the service and the recurring low Bldg 1 9 11 Laptop with Ca l Skype client l SIP OVER IP, VPN, MPLS Bldg 2 Selective SFB Server Mediation Router PSAP with LIS Server Enterprise Network 1 LOCATION PROVISIONING Emergency On- DYNAMIC ALI Site Notification Web Portal Emai LEC l ALI Database EON Client SMS Soft Phone Users HOW E911 ANYWHERE WORKS 1. An administrator logs into the E911 Anywhere® Web portal and establishes civic locations for all Layer 3 network regions and establishes an Emergency Lo- cation Identification Number (ELIN) for each network region. Civic Location records are MSAG-validated by the service and stored in a Dynamic ALI database at the Service. 2. When a SFB client registers, its sends a HELD request to the Microsoft SFB LIS which proxies the request to E911 Anywhere® Service. The E911 Anywhere® Service then returns a NG9-1-1 compliant PIDF-LO response based on the IP address of the SFB client . 3. When a SFB client dials 9-1-1, the location of the phone (PIDF-LO) is embedded in the SIP signaling stream by the SFB Server. The Mediation Server uses SIP signaling to set up the call with the E911 Anywhere® Service. The PIDF-LO is read by the E911 Anywhere® Service and routed to the appropriate PSAP and the DID of the caller is exposed as the called back number. 4. The PSAP receives the 9-1-1 call and retrieves the ALI record for the caller. 5. Simultaneous to the call processing, The E911 Anywhere® service sends emergency notifications (screen pop, SMS or email) to the enterprise. 6. Skype for Business UC clients on a laptop are supported with the MyE911® Application. SFB UC clients on a smartphone are supported with MyE911 for Mobile® application. These two applications will support location identification inside and outside the enterprise. REQUIREMENTS Internet access to the E911 Anywhere® Web-based administration portal NETWORK CALL SERVERS/PBXs SUPPORTED All call servers and PBXs are supported since there is no integration required between TRUNKING OPTIONS FOR E911 ANYWHERE® the call platform/PBX and E911 Anywhere®. Call servers and PBXs need simply to be • SIP Based Trunking via Internet or VPN tunnel programmed to send all 9-1-1 calls to E911 Anywhere® for routing to the proper PSAP. • MPLS (Cross Connect Charges may apply) E911 Anywhere® is a Microsoft certified E911 solution for Lync Server 2010, 2013 and Skype for Business Server 2015. ABOUT US RedSky Technologies, Inc. RedSky is the leading provider of on-premise and cloud-based E911 solutions with more customers, more 333 N. Michigan Avenue technology, and more experience than any other provider. More than a million workers, students, guests Suite 1600 and visitors rely on RedSky for E911 protection. Chicago, Illinois 60601 ©2016 RedSky Technologies, Inc. All rights reserved. All trademarks are the property of their respective owners. 877-REDSKY1 www.redskyE911.com.