SANBAG County-Wide Transit Efficiency Study Agency Assessment Report Prepared for: September 17, 2015 Prepared by: SANBAG County-wide Transit Efficiency Study Task 1.5—Agency Assessment Report September 17, 2015 Prepared for: SANBAG Prepared by: Parsons Brinckerhoff Table of Contents 1.0 INTRODUCTION AND STUDY PURPOSE ................................................................. 1-1 2.0 TRANSPORTATION PROVIDERS AND AGENCIES ................................................. 2-1 2.1 Local Transit .................................................................................................... 2-1 2.1.1 Barstow Area Transit ............................................................................ 2-1 2.1.2 Morongo Basin Transit Authority .......................................................... 2-9 2.1.3 Mountain Area Regional Transit Authority .......................................... 2-17 2.1.4 City of Needles ................................................................................... 2-26 2.1.5 Omnitrans ........................................................................................... 2-30 2.1.6 Victor Valley Transit Authority............................................................. 2-44 2.2 Other Transportation Agencies ...................................................................... 2-55 2.2.1 SANBAG ............................................................................................ 2-55 2.2.2 Valley Transportation Services ........................................................... 2-58 3.0 FUNCTIONAL ASSESSMENT OF THE TRANSIT AGENCIES .................................. 3-1 3.1 Agency Overview ............................................................................................. 3-1 3.2 Current Transit Services Provided ................................................................... 3-5 3.3 Service Planning .............................................................................................. 3-6 3.4 Operations and Administrative Support Functions............................................ 3-8 3.5 Management Information Systems/Information Technology ............................. 3-9 3.6 Fixed Asset Review ....................................................................................... 3-10 4.0 PERFORMANCE REVIEW OF THE TRANSIT AGENCIES ........................................ 4-1 4.1 Standardized Performance Review on Key Indicators ...................................... 4-2 4.1.1 Barstow Area Transit ............................................................................ 4-4 4.1.2 Morongo Basin Transit Authority .......................................................... 4-6 4.1.3 Mountain Area Regional Transit Authority ............................................ 4-7 4.1.4 City of Needles ..................................................................................... 4-8 4.1.5 Omnitrans........................................................................................... 4-10 4.1.6 Victor Valley Transit Authority............................................................. 4-11 4.2 Internal Agency Performance Review ............................................................ 4-14 4.2.1 Barstow Area Transit .......................................................................... 4-14 4.2.2 Morongo Basin Transit Authority ........................................................ 4-14 4.2.3 Mountain Area Regional Transit Authority .......................................... 4-16 4.2.4 City of Needles ................................................................................... 4-21 4.2.5 Omnitrans........................................................................................... 4-22 4.2.6 Victor Valley Transit Authority............................................................. 4-24 4.3 Peer Agency Performance Review................................................................. 4-29 4.3.1 Barstow Area Transit Peer Review ..................................................... 4-31 4.3.2 Morongo Basin Transit Authority Peer Review.................................... 4-35 4.3.3 Mountain Area Regional Transit Authority Peer Review ..................... 4-40 4.3.4 City of Needles Peer Review .............................................................. 4-45 4.3.1 Omnitrans Peer Review...................................................................... 4-46 4.3.2 Victor Valley Transit Authority Peer Review ........................................ 4-51 4.4 Summary, Conclusions, and Recommendations ............................................ 4-58 4.4.1 Barstow Area Transit .......................................................................... 4-58 4.4.2 Morongo Basin Transit Authority ........................................................ 4-58 4.4.3 Mountain Area Regional Transit Authority .......................................... 4-59 SANBAG COUNTY-WIDE TRANSIT EFFICIENCY STUDY September 17, 2015 i 4.4.4 City of Needles ................................................................................... 4-61 4.4.5 Omnitrans........................................................................................... 4-61 4.4.6 Victor Valley Transit Authority............................................................. 4-62 5.0 FINANCIAL REVIEW .................................................................................................. 5-1 5.1 Methodology .................................................................................................... 5-1 5.2 Strategy Evaluations ........................................................................................ 5-5 5.2.1 High-Level Potential Cost Saving Items ................................................ 5-5 5.2.2 Low- to Mid-Level Potential Cost Saving Items ................................... 5-25 5.2.3 Items without Major Cost Savings but Likely to Improve Services....... 5-33 5.3 Financial Review Conclusions........................................................................ 5-44 List of Figures Figure 1-1. San Bernardino County by Subarea ................................................................. 1-3 Figure 2-1. BAT Revenue Vehicle ...................................................................................... 2-6 Figure 2-2. BAT Maintenance Facility ................................................................................ 2-7 Figure 2-3. MBTA Revenue Vehicle ................................................................................. 2-14 Figure 2-4. MBTA CNG Facilities ..................................................................................... 2-14 Figure 2-5. MBTA Facility ................................................................................................. 2-15 Figure 2-6. MARTA Revenue Vehicle .............................................................................. 2-23 Figure 2-7. MARTA Big Bear Facility................................................................................ 2-24 Figure 2-8. Omnitrans’ New sbX Service.......................................................................... 2-31 Figure 2-9. Omnitrans sbX Revenue Vehicle and Fleet in Yard........................................ 2-40 Figure 2-10. Omnitrans CNG Fuel ..................................................................................... 2-41 Figure 2-11. Omnitrans East Valley Facility........................................................................ 2-42 Figure 2-12. VVTA Revenue Vehicle.................................................................................. 2-52 Figure 2-13. VVTA CNG Fuel............................................................................................. 2-53 Figure 2-14. VVTA Facility ................................................................................................. 2-53 Figure 2-15. VVTA Repair Shop......................................................................................... 2-54 Figure 2-16. SANBAG Management .................................................................................. 2-57 Figure 2-17. VTrans Leased Maintenance Facility ............................................................. 2-61 Figure 4-1. BAT Cost and Financial Efficiency Performance Comparison ........................ 4-33 Figure 4-2. BAT Service Effectiveness Performance Comparison .................................... 4-34 Figure 4-3. BAT Cost Effectiveness Performance Comparison ........................................ 4-35 Figure 4-4. MBTA Cost and Financial Efficiency Performance Comparison ..................... 4-37 Figure 4-5. MBTA Service Effectiveness Performance Comparison ................................. 4-38 Figure 4-6. MBTA Cost Effectiveness Performance Comparison ..................................... 4-39 Figure 4-7. MARTA Cost and Financial Efficiency Performance Comparison ................... 4-42 Figure 4-8. MARTA Service Effectiveness Performance Comparison .............................. 4-43 Figure 4-9. MARTA Cost Effectiveness Performance Comparison ................................... 4-44 SANBAG COUNTY-WIDE TRANSIT EFFICIENCY STUDY ii September 17, 2015 Figure 4-10. City of Needles Service Effectiveness Performance Comparison ................... 4-45 Figure 4-11. Omnitrans Cost and Financial Efficiency Performance Comparison ............... 4-49 Figure 4-12. Omnitrans Service Effectiveness Performance Comparison .......................... 4-50 Figure 4-13. Omnitrans Cost Effectiveness Performance Comparison ..............................