CSRP/04 Loan 3425 SRI: Transport Project Preparatory Facility – CSRP/4 Consultancy Service for Design of Ticketing and Seat Reservation System for Sri Lanka Railways (044350-013) Deliverable 1: System Requirement Specification Burden Consulting Ltd March 2018 Burden Consulting Table of Contents VERSION HISTORY ............................................................................................................................................... 4 OVERVIEW .............................................................................................................................................................. 5 SCOPE OF WORKS ..................................................................................................................................................................... 6 ABBREVIATIONS........................................................................................................................................................................ 7 GLOSSARY OF TERMS ............................................................................................................................................................... 8 CURRENT SITUATION IN SRI LANKA ..........................................................................................................10 SYSTEM OVERVIEW ............................................................................................................................................................... 10 TICKET SALES......................................................................................................................................................................... 11 TICKET RESERVATION SYSTEM .......................................................................................................................................... 12 TICKET PRINTING .................................................................................................................................................................. 12 LOGISTICS AND STORING OF TICKETS ............................................................................................................................... 12 DISADVANTAGES OF THE EXISTING TICKETING AND RESERVATION SYSTEM ........................................................... 13 FREIGHT SERVICES ................................................................................................................................................................ 14 Passenger Luggage Service .....................................................................................................................................14 Locker Service................................................................................................................................................................14 Parcel Service ................................................................................................................................................................14 AREAS FOR IMPROVEMENT.................................................................................................................................................. 15 INTERNATIONAL APPROACHES TO AUTOMATIC FARE COLLECTION ...........................................16 INTRODUCTION ...................................................................................................................................................................... 16 TICKETING TECHNOLOGIES ................................................................................................................................................. 16 FUTURE DEVELOPMENTS ..................................................................................................................................................... 19 IN SUMMARY .......................................................................................................................................................................... 21 VISION FOR RAIL TICKETING IN SRI LANKA............................................................................................23 OVERVIEW OF THE SYSTEM ................................................................................................................................................. 23 INTEROPERABILITY WITH OTHER MODES OF TRANSPORT ........................................................................................... 24 DATA ........................................................................................................................................................................................ 25 FREIGHT SERVICES OVERVIEW ........................................................................................................................................... 27 Parcel tracking..............................................................................................................................................................27 Luggage fees ..................................................................................................................................................................27 TICKETING BACK OFFICE SYSTEM REQUIREMENTS ............................................................................28 BACKGROUND ......................................................................................................................................................................... 28 SYSTEM OVERVIEW ............................................................................................................................................................... 28 FUNCTIONAL REQUIREMENTS ............................................................................................................................................. 28 Inventory module .........................................................................................................................................................28 Fare policy management module .........................................................................................................................29 Booking module ............................................................................................................................................................30 Data collection and reporting module................................................................................................................31 Front-office equipment supervision module ....................................................................................................31 Customer and profile management module .....................................................................................................31 Journey planning module .........................................................................................................................................32 Price engine module ...................................................................................................................................................32 Clearing and settlement module ...........................................................................................................................32 Administration module .............................................................................................................................................32 Accounting module .....................................................................................................................................................32 Manual ticket entry module ....................................................................................................................................33 Parcel and Luggage Tracking ................................................................................................................................33 NON-FUNCTIONAL REQUIREMENTS ................................................................................................................................... 33 Modularity ......................................................................................................................................................................33 Extensibility ....................................................................................................................................................................34 Scalability ........................................................................................................................................................................34 Availability ......................................................................................................................................................................34 Security.............................................................................................................................................................................34 3000 Cathedral Hill | Guildford | GU2 7YL 1 Burden Consulting ONLINE PRODUCT SELLING WEBSITE REQUIREMENTS .....................................................................35 SYSTEM OVERVIEW ............................................................................................................................................................... 35 FUNCTIONAL REQUIREMENTS ............................................................................................................................................. 35 Informing.........................................................................................................................................................................35