UNKNOWN Other people may be there to help us, teach us, guide us along our path, but the lesson to be learned is always ours. In This Guide Welcome to Lea Regional Medical Center 2 Your Satisfaction 3 Telephone Directory 4 Television Channel Listing 5 Rapid Response Team 6 7 Speak Up Visiting Hours 6 Take charge of your care. Speak Up 7 Rights & Responsibilities 8-9 Stay Safe 10-12 What are Advance Directives? 13 Do You Have Pain? 14-15 Don’t Leave Until... 16-18 Be Prepared 19-20 10 For the Caregiver 21 Stay Safe You can contribute Watch What You Eat 22-24 to health care safety. Games 25-26 Medication Safety Tips & Information 27 My Medications 28 Lea Regional Medical Center is not, in any way, responsible for the advertisements in this booklet. Lea Regional Medical Center makes OUR ADDRESS no representation or endorsement of any kind related to the advertised services, entities, or businesses. Lea Regional Medical Center receives no 5419 N. Lovington Highway remuneration in exchange for any advertisement. 082013 Hobbs, NM 88240 ©2013 PatientPoint®, LLC www.learegionalmedical.com (575) 492-5000 : 1 Welcome to Lea Regional Medical Center Mission Statement On behalf of the staff, physicians To exceed expectations and volunteers at Lea Regional by providing quality care Medical Center, I would like to with compassion. thank you for choosing us for your healthcare needs. Hospital Information Everyone here at Lea Regional n 201 licensed beds Medical Center is dedicated to n Physicians: 45 providing you and your family n 446 hospital employees with the best healthcare services we can. We believe n Accredited by that communication is an important part of that care; The Joint Commission therefore, part of our care for you includes providing clear information. As part of that effort, we have created this Patient Information Handbook about what to expect during your stay or visit. It contains the pertinent information you might need during and after your stay but, of course, if you have any questions or concerns along the way, please do not hesitate to ask any of our friendly staff. On behalf of the entire team at Lea Regional Medical Center, please accept my best wishes for your good health. We are here to make your experience a positive one. If there is anything we can do to make your stay better, please let us know. Very sincerely, Timothy Thornell CEO 2 : www.learegionalmedical.com (575) 492-5000 Albert EINSTEIN 1879-1955 Truth is what stands the test of experience. Your Satisfaction We encourage your feedback to improve care. n Your health care is our priority. To determine where Hospital Compare improvements are needed, this hospital takes part in is a government website that the HCAHPS survey. The HCAHPS survey measures allows users to compare the your satisfaction with the quality of your care. It is quality of care provided by designed to be a standardized tool for measuring and hospitals. The information reporting satisfaction across all hospitals in the U.S. provided on this website is based After you are released from the hospital, you may on HCAHPS survey results. be selected to participate in the HCAHPS survey. www.hospitalcompare.hhs.gov The survey asks multiple choice questions about your hospital stay. What is HCAHPS? The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of health care. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable healthcare consumers to review and compare hospitals before choosing a healthcare provider. n The Joint Commission You are part of the team has created quality and safety standards for COMMUNICATE It’s your health; don’t be afraid to ask your doctors and nurses questions. healthcare organizations. The Joint Commission PARTICIPATE You are the center of your healthcare reviews, accredits, and team so ask questions, understand your treatment certifies healthcare plan and medications, and communicate organizations that meet with your doctors and nurses. their high standards. APPRECIATE There are hundreds of people Quality reports for all accredited in the hospital who need help; please be patient organizations are available as doctors and nurses attend to everyone. on their website. www.qualitycheck.org ©2013 PatientPoint®, LLC www.learegionalmedical.com (575) 492-5000 : 3 Telephone Directory MAIN NUMBER Departments & Services (575) 492-5000 Administration (575) 492-5101 Admitting (575) 492-5191 Business Office Business Office (575) 492-5109 (575) 492-5109 Case Management (575) 492-5593 Dietary (575) 492-5247 Case Management Emergency Department (575) 492-5142 (575) 492-5593 Gift Shop (575) 492-5242 Housekeeping (575) 492-5398 Dietary Human Resources (575) 492-5006 (575) 492-5247 Labor & Delivery Nurses Station (575) 492-5181 Laboratory (575) 492-5193 Gift Shop Maintenance & Engineering (575) 492-5385 (575) 492-5242 Marketing (575) 492-5655 Medical Imaging/Radiology (575) 492-5154 Medical Records Medical Records (575) 492-5290 (575) 492-5290 Medical/Surgical/Pediatrics (575) 492-5335 Mental Health (575) 492-5488 Calling a Department MICU (575) 492-5270 WITHIN the Hospital? Outpatient Surgery (575) 492-5251 Dial the last four Pharmacy (575) 492-5173 digits of the number. Post Partum Nurses Station (575) 492-5296 Physical Therapy (575) 492-5170 Quality Management (575) 492-5286 Respiratory Therapy (575) 492-5272 Risk Management (575) 492-5639 TCU (Transitional Care Unit) (575) 492-5465 Off-Campus Clinics/Services Center for Industrial Medicine/Quick Care Clinic 1900 N. Dal Paso (575) 492-9675 PROS (Physical Rehabilitation Outpatient Services) 205 E. Bender (575) 393-8470 Visit us at www.learegionalmedical.com 4 : www.learegionalmedical.com (575) 492-5000 Television Channel Listing 3 KENW, Portales Ch. 32 PBS 39 A&E Network 4 KMID 26 ABC Midland 40 Disney Channel 5 KOSA 7 CBS Odessa 41 ABC Family Channel 6 KASA 27 FOX Albuquerque 42 Lifetime 7 KOAT 7 ABC Albuquerque 43 Discovery Channel 8 KOBR 8 NBC Roswell 44 VH1 9 KWES 9 NBC Odessa 45 Country Music Television 10 KBIM 10 CBS Roswell 46 E! Entertainment 11 KMYL (KUPT 29.1) MyLubbockTV 47 FX Network 12 KJTV (K45IL 45.1) FOX Lubbock 48 Encore MoviePlex 13 KASY 45 MY50TV Albuquerque 49 American Movie Classics 15 Community Channel 50 MSNBC 16 KRPV 27 GLC Roswell 51 Home Shopping Network 18 KTEL 25 Telemundo Carlsbad 52 Cartoon Network 19 EDACC-Educational Access 53 Animal Planet 20 TBS Superstation (Atlanta, GA) 54 TV Land Nick at Nite 21 KWBQ 29 CW Albuquerque 56 Syfy 22 Fox 34 News Now (K45IL 45.2) 57 Home & Garden Television Lubbock 58 Fox News Channel 23 KCHF 10 Religious Santa Fe 60 Comedy Central 24 KLUZ 42 Univision Albuquerque 67 C-Span 25 TV Guide Channel 68 Speed Channel 27 MTV 69 Oxygen 28 FSN Fox Sports Southwest 70 Food Network 29 USA Network 71 Hallmark 30 History 72 National Geographic 31 The Learning Channel 73 Soap Network 32 The Weather Channel 74 Fox Business Network 33 Spike TV 75 BET 34 ESPN 76 CNBC 35 ESPN 2 78 Turner Network Television 36 Nickelodeon 80 Shop NBC 37 Cable News Network 98 EWTN 38 Headline News 99 QVC www.learegionalmedical.com (575) 492-5000 : 5 Rapid Response Team What is the Rapid Response Team? n Changes in urinary output The Rapid Response Team is a group of (much more or much less urine) specially trained individuals who bring n Change in level of consciousness critical care expertise to the patient. The n Any time there is a noticeable change purpose of the team is to quickly check in the patient’s condition that needs the condition of the patient and provide immediate attention help before there is a medical emergency, such as a heart attack. How to Access the Rapid Response Team When to Ask for the If you need the Rapid Response Team, Rapid Response Team please notify your nurse or the nurse’s You can call the Rapid Response team station immediately. Often times you if you notice: will hear a page overhead, notifying team n Changes in the heart or respiratory members to report to your loved one’s (breathing) rate room. A team of medical professionals n A drop in blood pressure will arrive to assess the situation. Visiting Hours Adult Mental Health Post-Partum 7:30 – 9:00 p.m., Monday-Friday Visitors are limited to immediate family 4:30 – 9:00 p.m., Saturday-Sunday when the baby is in the room. No other No visitation allowed in the first 24 infants or toddlers may visit. hours of admission. MICU Labor, Delivery and Recovery Visitors are limited to two at a time Visitors are limited to two at a time, during the following hours: unless specific exceptions are made with 9:00 – 9:30 a.m., 1:00 – 1:30 p.m., the physician. Children under the age of 5:00 – 5:30 p.m., 8:00 – 8:30 p.m. 12 are discouraged from visiting. Emergency Department Nursery Visitors are limited to two at a time at Visitors are not allowed in the nursery the bedside. area. Parents who are returning to the nursery for an “extended stay” newborn Cafeteria Hours must obtain permission from the nurse 7:00 – 9:00 a.m. on duty. 11:30 a.m. – 1:30 p.m. 6 : www.learegionalmedical.com (575) 492-5000 William SHAKESPEARE 1564-1616 Boldness be my friend. See My Medications to keep track of what you are Speak Up! given in the hospital.