Citizen Group CSR Report 2009 Special Feature The Citizen Group’s Approach to Manufacturing: Good for People and the Planet Bringing the Eco-Drive solar-powered watch to our customers Message from Management Internal Audit & CSR Department at Citizen Holdings Co., Ltd. 6-1-12 Tanashi-cho, Nishitokyo, Tokyo 188-8511, Japan Establishing the human and Tel: +81-42-468-4776 Fax: +81-42-466-1280 organizational strength to Citizen website: http://www.citizen.co.jp/english/ adapt to future changes Published: June 2009 This report uses FSC-certified paper. This certification means that the paper is made using wood from forests managed appropriately in environmental, social, and economic terms. This paper is printed with CTP printing technology, which reduces the burden on the environment by avoiding film that uses developers. Waterless printing with no release of toxic effluents has been used. This report also uses highly biodegradable and de-inkable soy ink that facilitates the recycling of printed matter. Citizen is a registered trademark of Citizen Holdings Co., Ltd. CONTENTS Editorial Policy The aim of this publication, CSR Report 2009, is to provide all of our stakeholders with a straight forward outline of the Citizen Group’s Editorial Policy 2 business activities and the Group’s approach and initiatives in relation to its social responsibilities. The Citizen Group 3 The Special Feature section examines the process of bringing the Eco-Drive solar powered watch, one of our environmentally friendly Citizen Products and Technology products, to our customers, incorporating the thoughts of employees involved in business activities along the way. We have set out this in Use Here, There and Everywhere 5 section so as to give employees responsible for CSR a visible presence and create a real feel for our approach to CSR with the participation of Message from Management: Establishing the human all employees. and organizational strength to adapt to future changes 7 The rest of the report outlines our approach to individual activities from the standpoint of CSR, our CSR framework and the results of our activities. This year’s report features details of more activities at Group Special Feature companies than last year. In addition to informing as many members of the public as possible about our CSR activities, this report is also aimed at providing individual Citizen Group employees with an understanding of the Group’s CSR The Citizen Group’s Approach to Manufacturing: activities and sending out a message to encourage them to implement Good for People and the Planet 9 CSR as part of their respective duties. Bringing the Eco-Drive solar powered watch to our customers 11 Citizen aims to pursue its corporate social responsibility (CSR) Having taken on board comments made in fiscal 2008 by Riyako Base of CSR Godai and One Akiyama, to the effect that coverage was limited to the “plan” and “do” stages of the PDCA cycle rather than the Citizen Group CSR 15 with the participation of all employees as a “corporate group “check” and “act” stages and that initiatives should be laid out in a table so as to outline goals and achievements in an easy to Corporate Governance 19 contributing to and striving to be respected by the citizens of the world”. understand format, we have included a section entitled Goals and Progress with CSR Activities and a great many example Compliance 21 initiatives so as to provide specific details of our activities. In response to the comment that last year’s report Risk Management 22 contained too little information regarding issues faced and measures taken overseas given that Citizen is a global company, we have started to hold CSR Meetings at bases in China and are looking into monitoring activities at individual basis Citizen and Society and how best to proceed in the future. Citizen and its Customers 23 Scope of Report Citizen and its Shareholders and Investors 26 Economic and social data: Citizen and its Business Partners 27 85 domestic and overseas Citizen Group companies Environmental data Citizen and its Employees 28 41 domestic and overseas Citizen Group companies Citizen and Local Communities 31 Period Covered Citizen and the Environment Fiscal 2008 (April 1, 2008 to March 31, 2009) Some data from scal 2009 is also included. The Citizen Group’s Environmental Management 33 Guidelines Referenced Environmental Management 35 Business Activities and Sustainability Reporting Guidelines 2006 (GRI) Environmental Impact 37 Environmental Reporting Guidelines 2007 (Ministry of the Environment, Japan) Enhancing Products with Environmental Accounting Guidelines 2005 Citizen Environmentally-Friendly Products 39 (Ministry of the Environment, Japan) Reducing Hazardous Chemical Substances 40 Supplemental Information on Website Reducing Greenhouse Gasses 41 The symbol indicates topics for which more Effective Utilization of Resources and Reduction of Waste 42 detailed information, not included in this CSR report due to space limitations, is available on Third-Party Comments 43 the website. Online Information 44 Online CSR Report Date of Publication Japanese: June 2009 (Previous report: June 2008 / Next report: June 2010) http://www.citizen.co.jp/social/index.html Disclaimer English: This CSR report includes future projections based on the information http://www.citizen.co.jp/english/csr/index.html available when the report was written. The actual results of activities documented may differ from such future projections. We asked Citizen Group employees all over the world. 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