Important information for 1. Before you get started 2. Getting started 3.1. nbn™ Fixed Wireless, nbn™ Fibre nbn™ customers to the Premises, nbn™ Cable (HFC) My Optus app Setting up your modem If you have an nbn™ Connection Box installed, or Let’s Equipment supplied requires mains power, which you’re installing this yourself. may not be suitable if you have a serious illness Download the app to get step-by-step or condition, require disability services, have a guidance on how to set up your modem. Note: If you are installing the Connection Box, you must do this Step 1 before installing your Optus equipment. back-to-base alarm, or otherwise require an Connect the supplied power adapter to the power port, uninterrupted telephone line. If any of the above get you then connect the adapter to a power socket. Where to put your new modem relates to you, please contact us and we can discuss B your options. All cabling must be performed by To get the best signal, the ideal place for your modem Or Or a registered cabler. Contact Optus and we can is near a window. If that’s not an option, look for areas connected arrange a technician (for a fee). that are spacious or away from other electrical devices nbn™ Fixed wireless nbn™ Fibre Self-installation Modem Auto-Activation until you find the best signal strength. connection box connection box Please plug in your Optus supplied modem for the nbn™ HFC ™ Modem user guide Optus nbn service so that Optus can test your connection box D nbn™ service to determine if it is operational. Optus is required by law to confirm your nbn™ service / is working. Optus may not be able to confirm your service is working if you do not use the modem that Optus Step 2 supplies you, so please ensure it is plugged in and A Check which kind of internet connection you have. turned on. If you don’t know which kind of internet connection A. Take the ethernet cable (red connectors) and If you are transferring a service from another service you have, you can find this on the order confirmation plug one end into the red port on your modem provider to Optus nbn™, then you will need to ask your email or message we sent you. If you have: labelled WAN. previous service provider to disconnect your previous • nbn ™ Fixed Wireless/nbn™ Fibre to the Premises/ B. Plug the other end of the ethernet cable (red service. However, Optus recommends you do not request the disconnection of your previous service nbn™ Cable (HFC), go to 3.1. connector) into the nbn™ connection box in the ™ port labelled Uni-D. until you know your new Optus nbn service • nbn ™ Fibre to the Node/nbn™ Fibre to the Basement, is working. Things that may affect your signal strength go to 3.2. C. If the WAN and Internet lights on the front of your modem are lit, you’re connected. Move to step 4 to • nbn ™ Fibre to the Curb, go to 3.3. It’s best to set up your modem away from concrete connect other devices to the modem. or wooden walls as they can weaken the transmission • Optus Cable (HFC), go to 3.4. of wireless signals. Electrical appliances that project E Take control of your home WiFi network strong electric or magnetic fields such as microwave • Optus ADSL, go to 3.5. C with My Optus app ovens, refrigerators and satellite antennas should also be avoided. Modem setup Step-by-step guide to set up your modem. Speed testing 4G backup D. Connect your phone, if you have one. Test the speed of your WiFi connection. Your modem comes with a 4G backup connection a. If your home phone is cordless, make sure it’s Modem management connected to a power point. Modem colour will vary depending on Reboot your Optus modem and manage which uses our 4G network to allow you to connect to the package you have purchased. your WiFi details. the internet before your nbn™ service is fully activated. b. Remove your existing home phone cable from 24/7 support To find out where we have 4G see the wall socket and the line filter. Use your phone Message us any time for help and support. optus.com.au/coverage. cable supplied (grey connector) and put one end into the back of your home phone and one end into the modem marked Phone 1. The phone light on the front of your modem should now be on E . 3.2. nbn™ Fibre to the Node, 3.3. nbn™ Fibre to the Curb 3.4. Optus Cable (HFC) 3.5. Optus ADSL 4. Connect the modem to your nbn™ Fibre to the Basement computer/device If you don’t have an nbn™ connection box installed. If you have an nbn™ Connection Device, or you’re IMPORTANT Follow these instructions if you have ADSL at home. There are two ways to connect installing this yourself. You must install your Netgear modem before A. For maximum internet speed and reliability, use the A completing these steps. Get the power adapter for your Optus Netgear cable modem and connect one end B ethernet cable. Attach one end of the ethernet cable D D to the device and the other to a power socket. Switch (yellow connector) to the ethernet port on the back/ it on. Attach the end of the supplied coaxial cable from side of your computer. Attach the other end to any your wall socket to the cable modem's Cable port. of the four yellow LAN ports on your modem. C D A B. To use internet on compatible D devices around your home or office with no cables, use 1 wireless internet (WiFi). Find 2 A. Plug one end of the telephone cable (grey C the WiFi network icon on your connectors) into the grey port on your modem, device and a list of networks will appear. Your new labelled DSL. A Optus WiFi network name – the one on your magnet B B B. Plug the other end of the telephone B – will now be on the list of available WiFi networks. cable (grey connectors) into your A. Take the telephone cable (grey connectors) and plug Select it and enter the network 1 and password 2 nbn™ wall socket. Do not use any line A one end into the line filter (port labelled DSL). that’s on the magnet. filters (if you have one). A. Take the ethernet cable (red connectors) and plug B. Plug the other end into the grey port at the back of the C. If the DSL and Internet lights on the front of your one end into the red port labelled WAN on your A. Take the ethernet cable (red connectors) and plug one modem, labelled DSL. If you see a WiFi network name in the list modem are lit, you’re connected. Move to step 4 to Optus WiFi modem. end into the red port labelled WAN on your modem. TIP ending in _5GHz, you should connect to that connect other devices to the modem. C. Plug the line filter into your phone wall socket. one as it will give you the fastest speeds. B. Plug the other end of the ethernet cable (red B. Plug the other end of the ethernet cable (red D. If the DSL and Internet lights on the front of your connector) into the port labelled Gateway on the connector) into your Netgear modem socket C E modem are lit, you’re connected. Move to step 4 to nbn™ Connection Device. marked ethernet. connect other devices to the modem. C. If the WAN and Internet lights on the front of your C. If the WAN and Internet lights on the front of your 5. Test your connection modem are lit, you’re connected. Move to step 4. modem are lit, you’re connected. Move to step 4. C E A. Open your web browser D. Connect your phone, if you have one. Use your on your computer or C E existing phone cable and put one end into the C E mobile device. Type modem marked Phone 1. The phone light on the http://192.168.0.1 into the front of your modem should now be on E . address bar and press go. E. Plug your phone into the line filter (using the port B. You should see the above screen. If you don’t, click on D. Connect your phone, if you have one. Remove your marked phone), only if you have one. The phone light Set Up Configuration. You may be asked to enter in a existing home phone cable from the wall socket and on the front of your modem should now be on E . D. Connect your phone, if you have one. Use your username and password. The username is optus and existing phone cable and put one end into the the line filter. Use your phone cable supplied (grey TIP If the lights on your modem aren’t flashing the password is your WiFi password on the magnet. modem marked Phone 1. The phone light on the connector) and put one end into the back of your E home phone and one end into the Netgear modem It may take up to 20 minutes for the modem to finish C. Next, click on ADSL 2+ Login and enter the OptusNet If your nbn™ connection hasn’t been activated by front of your modem should now be on .