MIDLAND UPDATE 03/11 University Crisis Management CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 01/11 University Crisis Management Policy Title: Location Information Page Number: 1 of 1 DAVENPORT UNIVERSITY MIDLAND LOCATION 3555 East Patrick Midland, MI 48642 Phone One: 989-835-5588 Phone Two: 800-968-8133 Fax: 989-835-8363 LOCAL EMERGENCY SERVICES NAME, ADDRESS, AND TELEPHONE NUMBERS Midland County Police Administrative Offices 989-631-5716 Community Relations 989-839-4648 Detective Bureau 989-631-4244 Sheriff’s Office 989-839-4600 Sheriff’s Secretary & Administration 989-839-4626 Midland Fire Department Administrative Office 989-837-3410 Fire Prevention Office 989-837-3413 911 FOR ALL EMERGENCIES 2 CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 01/11 University Crisis Management Policy Title: Table of Contents Page Number: 1 of 4 TABLE OF CONTENTS INTRODUCTION Location Information / Local Emergency Services 2 Table of Contents 3-6 Overview 7 IMMEDIATE ACTION Crisis Management Emergency Operations Center 8 RESPONSE PROCEDURES Evacuation Procedures 9 Crisis Communication Call-out List 10 Reasons to Call – Formal Response 11 Local Communication Tree 12-13 DU-Alert 14-15 Emergency Hotline 16 3 CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 01/11 University Crisis Management Policy Title: Table of Contents Page Number: 2 of 4 TABLE OF CONTENTS CRISIS AND RISK MANAGEMENT TEAMS Risk Management Team 17 Risk Management Team Responsibilities 18 Risk Management Meeting Agenda 19 Crisis Management Team 20 Pandemic Planning Team 21 Recovery Process 22 General CM Responsibilities 23 Job Responsibility Form 24 SITUATIONAL PROCEDURES Emergency Resource Kits 25 Active Shooter Response 26 Defibrillators 27 After Hour Coverage Plan 28 Bioterrorism 29-30 Bomb Threats 31 Bomb Threat Checklist 32 Civil Disorder 33 Classroom Disruption 34 Communicable Disease 35-36 4 CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 01/11 University Crisis Management Policy Title: Table of Contents Page Number: 3 of 4 TABLE OF CONTENTS SITUATIONAL PROCEDURES - Continued Continuity Plan 37-38 Fire Drills 39-42 Evacuation of Persons with Disabilities 43 Flood Response 44 Hazardous materials 45 Illegal Activities 46 Injury Reporting 47 Media Call Form 48 Severe Weather 49-55 Class Cancellations Procedures 56-57 Tornado Policy 58-61 Stalking 62-63 Suicidal Remarks 64 Suicidal Attempt 65 Missing Student 66-67 Utility Failure 68-72 UPDATING PROCESS Post Incident Debriefing 73 TESTING Testing & Training Process 74 5 CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 01/11 University Crisis Management Policy Title: Table of Contents Page Number: 4 of 4 TABLE OF CONTENTS APPENDIX A Glossary of Terms 75 APPENDIX B General Telephone Numbers 76-77 APPENDIX C FERPA Facts 78 APPENDIX D Emergency Notification Scripts 79-82 APPENDIX E Evacuation Maps /Tornado Shelters/Floor Plan 83 6 CRISIS MANAGEMENT MANUAL Policy Chapter: Introduction Date Revised: 7/09 University Crisis Management Policy Title: Overview Page Number: 1 of 1 OVERVIEW T his document and the accompanying materials constitute Davenport University’s Crisis Management Plan. The contents of this document are the possession of Davenport University and will not be given to any outside individuals or organizations. The reason for the confidentiality of this document is due to the names and contact numbers located in the procedures. This plan is to be implemented in the event of an emergency. It addresses the various aspects of crisis management, including physical security of people and facilities, leadership responsibilities, and internal and external communications. An emergency is defined as: Disrupts normal operations or poses a serious threat to persons or property Requires a quick or immediate response Requires a response with procedures and resources beyond organizational capabilities Results in a declaration of a general state of emergency by civil authorities While the plan addresses specific types of crises and a broad range of responses, it must be clearly understood that a crisis or major disaster presents circumstances that are not always predictable. As a result, it is impossible to predict a specific course of conduct for each possible type of crisis. This plan should be considered as a general guide governing the University’s response to a crisis. Real-time modifications to procedures will undoubtedly be required as an event unfolds. The plan identifies roles and responsibilities for specific administrators and departments within the University. Nonetheless, each member of the community, whether assigned a specific role by this plan or not, has a responsibility to assist colleagues and students during a crisis. The three most important responsibilities of every community member during a crisis are: 1. to contact those responsible for security services when confronted with a potentially dangerous situation, even if the situation appears to be contained or to have abated; 2. to exercise independent judgment in order to ensure personal safety in the absence of specific instructions from crisis management staff; and 3. to follow instructions, once provided, as best as possible. The goal in a crisis is to ensure the health and safety of the University, protect campus buildings, and restore normal operations. 7 CRISIS MANAGEMENT MANUAL Policy Chapter: Immediate Action Date Revised: 7/09 University Crisis Management Policy Title: Emergency Operations Center Page Number: 1 of 1 CRISIS MANAGEMENT TEAM MEETING CENTER During the course of a crisis event, the Crisis Management Team will meet outside the main office. Should the main office be inaccessible or undesirable during a crisis event, the back entrance/exit hallway outside of the student lounge/adjunct faculty office becomes the centralized meeting place for the Crisis Management Team. In the event of a need to evacuate a building, the Crisis Management Team will meet by the curbside along Patrick Avenue. Once convened, the team may determine a more suitable location. It is necessary to note that cell phone communications will take place during a crisis situation and a location to meet may be determined at this time. MEETING AREA 8 CRISIS MANAGEMENT MANUAL Policy Chapter: Response Procedures Date Revised: 9/09 University Crisis Management Policy Title: Evacuation Procedures Page Number: 1 of 1 EVACUATION PROCEDURES Evacuation of the building will be handled by the contract officer or the office staff. In case of a Fire, evacuation will be requested by the use of a fire alarm with the assistance from the faculty and staff. Evacuation routes can be seen below and found in Appendix E. 9 CRISIS MANAGEMENT MANUAL Policy Chapter: Response Procedures Date Revised: 01/11 University Crisis Management Policy Title: Emergency Communications Page Number: 1 of 1 CRISIS COMMUNICATION CALL-OUT LISTS COMMUNICATIONS INFO. TECHNOLOGY HUMAN RESOURCES FACILITIES SECURITY SERVICES STUDENT SERVICES Rick Jensen Customer Support Kristine Anderson Daniel Swartzinski Contact officer on Duty Paul Ballard News Information Manager 1-800-322-3984 Dir. of Employee Director of Facilities at 989-488-8662 Dir. Of Student Affairs Office: 616-732-1172 Relations Office: 989-393-2649 Office: 616-554-5687 Cell: 616-706-2608 Office: 616-742-1726 Cell: 989-295-0475 Cell: 616-862-6532 Cell: 231-329-4667 Robin Luymes Weekend Emergency Chris Bill Nathan McCormick Matthew Miller Tammy Loud Exe. Director of University 616-481-6011 V.P. of Human Exec. Director of Exe. Director of V.P. of Student Communications Resources Facility Operations Security Services Services Office: 616-732-1151 Office: 616-732-1128 Office: 586-620-4050 Office: 616-554-5396 Office: 616-732-1157 Cell: 616-540-7396 Cell: 616-745-7142 Cell: 616-780-6346 Cell: 517-490-5940 Cell: 616-550-6585 Kim Bruyn Brian Ulicki Jolene Teuscher Duane Terpstra ITS/Project Manager Employee Relations V.P. of Risk Executive Vice President for University Relations Office: 586-620-4059 Manager Management Cell: 989-225-1098 Office: 616-732-1096 Office: 616-732-1155 and Communications Cell: 616-318-4669 Cell: 616-581-5295 Office: 616.732.1165 Cell: 616.540.7711 Christine Fisher Kathy Finkler Kim Salinas Executive Administrative Dir. of Customer Benefits Manager Assistant Support Office: 616-732-1072 Office: 616-732-1085 Cell: 616-813-7165 Office: 616.732.1168 Cell: 616-446-5303 Cell: 616.340.2525 Sasha VanderLugt Bill Lemmon Social Media Coordinator Dir. of Networking Office: 616.732.1084 Office: 616-732-1087 Cell: 616-450-4933 Cell: 616.780.7382 Deb Bloom Brian Miller Executive Director of V.P. IT Office: 616-732-1195 Government and Cell: 616-821-2618 Community Affairs Office: 616.732-1124 Cell: 616.340-3402 10 CRISIS MANAGEMENT MANUAL Policy Chapter: Response Procedures Date Revised: 01/11 University Crisis Management Policy Title: Reasons to Call - Formal Response Page Number: 1 of 1 REASONS TO CALL Communication is crucial in all disruptions of the academic environment. These disruptions could be anything from a mechanical failure to major criminal activity. You can find some of the reasons listed below: REASONS TO CALL REASONS TO CALL REASONS TO CALL Power outage Major Medical Building Fire Phones off-line Suicide or Suicidal Tornado Network off-line Assault Major catastrophe Critical Flood Weapons Offense Pandemic Flu Major Mechanical Issue Bomb Threat Death Gas Leak Communicable Disease Tornado Warning Civil Disorder Threats of Bodily Injury Major