Universal Credit Knowing us means knowing what to do next internet access or Wifi hotspot help to budget information and advice employment support help to manage your debts emergency support improved computer skills Are you between 18 and 65, living in Elmbridge and claiming benefits or may need to start claiming benefits? This guide will help you to get set! for Universal Credit with information on who to contact for support and information. There are also 3 things you can do now to prepare: • set up a basic bank account • register with the Verify service • talk to Boom! Credit Union See pages 42-43 for more information. Not sure whether you’re affected? Need help making a claim? Book an appointment or call to chat to one of us. Elmbridge Borough Council MetropolitanThames High Street, Valley Esher, Premier House, Surrey, KT12 1DZ 52 London Road, Tel: 01372 474 474 Twickenham, Mon – Thurs 8.45am – 5pm TW1 3RP Tel: 020 8607 0607 or PA Housing 0300 456 2929 Case House, Mon – Fri 8.30am – 4.30pm 85–89 High Street, Walton-on-Thames, KT12 1DZ Tel: 0300 123 2221 Elmbridge Rentstart Monday – Friday 9am – 5pm Charities House, Weybridge Jobcentre Plus 1 The Quintet, 7–13 Monument Hill, Churchfield Road, Weybridge, Walton-on-Thames, KT13 8RX KT12 2TZ Tel: 0345 604 3719 Tel: 0137 2477 167 Mon, Tues, Thu, Fri 9am – 5pm Mon – Fri 9am – 5pm Wed 10am – 5pm Citizens Advice Esher & District Crown Simmons Harry Fletcher House, Aissela, High Street, 46 High Street, Esher, KT10 9RN Esher, Tel: 01372 464 770 KT10 9QY Mon, Tue, Thu, Fri 10.30am – 3.30pm Tel: 01372 461 440 Wed 5pm – 7.30pm Mon – Fri 9am – 5pm Elmbridge Rentstart Crown PA Simmons Housing Citizens Advice Elmbridge Borough Council Crown Simmons Elmbridge JobCentre Rentstart Plus Thames Valley Citizens Advice Citizens Advice Elmbridge (West) Elmbridge Community Hub, 72 High Street, Walton-on-Thames, KT12 1BU Tel: : 01932 248 660 Mon, Tue, Thu 9.30am – 3.30pm Wed & Fri 9.30am – 12.30pm 1st Wed each month 5 – 7pm drop in Contents Introduction 9 internet access 10 or Wifi hotspot help to budget 16 help to manage 20 your debts emergency 24 support information 28 and advice employment 32 support improved 36 computer skills More information 42 Introduction Universal Credit is a payment to help with your living costs. It’s paid monthly. You may be able to get help if you’re on a low income or out of work. Whether you can claim Universal Credit depends on where you live and your circumstances. Universal Credit will replace the following benefits: Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA) and Working Tax Credit. If you currently receive any of these benefits, you cannot claim Universal Credit at the same time. Universal Credit is being introduced in stages across the UK. You do not need to do anything until you hear from the Department for Work and Pensions (DWP) about moving to Universal Credit, unless you have a change in circumstances. This get set! guide provides you with contact points to help you claim Universal Credit, whether it is making your claim online or getting advice on money matters. with internet access or Wifi hotspot Where What you can expect Who Weybridge Jobcentre Plus 7–13 Monument Hill, 9 computers available Ask a member Weybridge, KT13 8RX to use for making a of staff at the 0800 169 0190 benefit claim. Jobcentre Plus reception area. Mon, Tue, Thu, Fri Free Wifi to use with 9am – 5pm your own mobile phone, Work Coaches are Wed laptop or tablet. available to support 10am – 5pm you. Other services internet access or Wifi hotspot Elmbridge Civic Centre High Street, Esher, 7 computers at three Ask at the housing Surrey, KT10 9SD pod areas in the main services reception 01372 474474 Civic Centre reception desk. area. Mon – Thu Housing staff are 8.45am – 5pm 1 computer in the available to support Fri Housing reception you. 8.45am – 4.45pm area. PA Housing Case House, The reception area For help with using 85–89 High Street, at PA Housing has the internet ask to Walton-on-Thames, Wifi access and two speak to inclusion KT12 1DZ computers available services on arrival 0300 123 2221 for public use Mon – Fri Other services 9am – 5pm Citizens Advice Elmbridge (West) Elmbridge Community Free Wifi to use with Ask a member of Hub, 72 High Street, your own mobile phone, staff at reception. Walton-on-Thames laptop or tablet. KT12 1BU 2 self help screens for 01932 248 660 Assisted Digital Support 11 Where What you can expect Who Walton Library 54 The Heart, 18 computers offering Ask a member of (off Hepworth Way) public internet access staff at reception or Walton-on-Thames, for up to two hours. book a computer in Surrey, KT12 1GH Free Wifi to use with advance by phone 0300 200 1001 your own mobile phone, 0300 200 1001. Mon, Wed, Fri laptop or tablet. 9am – 6pm Tue, Thu 9am – 7pm Sat 9am – 5pm Sun 11am – 5pm Cobham Library The Cedar Centre, 4 computers offering Ask a member of Cedar Road, Cobham, public internet access staff at reception or Surrey, KT11 2AE for up to two hours. book a computer in 0300 200 1001 Free Wifi to use with advance by phone 0300 200 1001. Tue your own mobile phone, 9am – 7pm laptop or tablet. Wed – Sat 9 – 5pm Other services internet access or Wifi hotspot Closed Mon & Sun Dittons Library Mercer Close, 5 computers offering Ask a member of Thames Ditton, public internet access staff at reception or Surrey, KT7 0BS for up to two hours. book a computer in 0300 200 1001 Free Wifi to use with advance by phone 0300 200 1001. Tue your own mobile phone, 9am – 7pm laptop or tablet. Wed – Sat 9am – 5pm Other services Closed Mon & Sun 12 Where What you can expect Who Esher Library Old Church Path, Esher, 5 computers offering Ask a member of Surrey, KT10 9NS public internet access staff at reception or 0300 200 1001 for up to two hours. book a computer in advance by phone Tue Free Wifi to use with 0300 200 1001. 9am – 7pm your own mobile phone, Wed – Sat laptop or tablet. 9am – 5pm Closed Mon & Sun Other services internet access or Wifi hotspot Molesey Library The Forum, Walton Road, 5 computers offering Ask a member of West Molesey, Surrey, public internet access staff at reception or KT8 2HZ for up to two hours. book a computer in Molesey library is situated Free Wifi to use with advance by phone next door to Molesey your own mobile phone, 0300 200 1001. clinic. laptop or tablet. 0300 200 1001 Tue 9am – 7pm Wed – Sat 9am – 5pm Closed Mon & Sun Other services Weybridge Library Church Street, Weybridge, 8 computers offering Ask a member of KT13 8DE public internet access staff at reception or 0300 200 1001 for up to two hours. book a computer in advance by phone Tue Free Wifi to use with 0300 200 1001. 9am – 7pm your own mobile phone, Wed – Sat laptop or tablet. 9am – 5pm Closed Mon & Sun Other services 13 Where What you can expect Who Hersham Library Molesey Road, Hersham, 3 computers offering Ask a member of Surrey, KT12 4RF public internet access staff at reception or Hersham library is just for up to two hours. book a computer in off the large roundabout Free Wifi to use with advance by phone between Walton and your own mobile phone, 0300 200 1001. Esher. laptop or tablet. 0300 200 1001 Tue 9am – 7pm Wed & Thu 2pm – 5pm Fri 10am – 5pm Sat 9.30am – 4pm Closed Mon & Sun The Heart Shopping Centre Walton-on-Thames, Free Wifi to use with Connect anywhere Surrey, KT12 1GH your own mobile phone, within the shopping Mon – Sat laptop or tablet. centre. 9.30am – 6pm Sun internet access or Wifi hotspot 11am – 5pm 14 internet access or Wifi hotspot Hi! I’mHi I’m from a ParagonCitizens Adviceget set! (Elmbridge champion. West).I can help I can you explaincheck whether what documents you need andto claim information universal you credit will needand support to complete you to your make online a claim. claim. 15 with help to budget Where What you can expect Who Citizens Advice Esher & District Harry Fletcher House, They can support Drop in at any of the High Street, Esher, you with confidential times listed. KT10 9RN personal budgeting 01372 464 770 support. Mon, Tue, Thu, Fri 10.30am – 3.30pm. Wed 5pm – 7.30pm Other services Citizens Advice Esher & District in the community Cobham outreach, They can support Drop in at any of the Cobham Centre, you with confidential times listed. help to budget Oakdene Road, personal budgeting Cobham, Surrey, support. KT11 2LY Wed 10.30am – 1pm (drop in service) Molesey outreach, Joseph Palmer Centre, 319a Walton Road, West Molesey, Surrey, KT8 2QG Tue & Thu 10am – 12.30pm (drop in service) Claygate outreach, Capelfield Surgery, Elm Road, Claygate KT10 0EH Wed 9.30am – 12pm (drop in service) 17 Where What you can expect Who Citizens Advice Elmbridge (West) Elmbridge Community They can support Advice by telephone Hub, 72 High Street, you with confidential (01932 248 660), Walton-on-Thames, personal budgeting Advice by email (via Surrey, KT12 1BU support. www.caew.org.uk) 01932 248 660 Drop in and Mon, Tue, Thu appointments. 9.30am – 3.30pm. Home visits offered Wed & Fri to anyone who is 9.30am – 12.30pm housebound.